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Yes, you can make additional payments anytime via your V12 Self-Service Portal account, over the phone, or by bank transfer. You can choose for the lump sum payment to reduce the remaining term of your agreement.
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You can check your outstanding balance online on your V12 Self-Service Portal.
Can I change my payment date?
Yes, you can change your payment date by logging onto your V12 Self-Service Portal account, choosing the account you wish to change and selecting your new payment date.
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Product Information:
The Emperor is the jewel in the Heritage Collection crown and is produced by Relyon's master craftsmen, a totally bespoke bed for the ultimate restful sleep for years to come. It has a double layer of pocket springs and upholstered with hand teased natural fillings for total comfort.
Available in Soft or Medium Tension
Measurements, Weights, and Dimensions:
W- Width x L – Length x D- Depth
Mattress Maximum User Weight per sleeping side - 114kg (18st)
PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.
Perfecting their craft for over 160 years, Relyon is one of the UK’s leading bed manufacturers. Designing and manufacturing high-quality, hand-made, natural mattresses, Relyon was the first bed manufacturing company to be awarded a highly prestigious Manufacturing Guild Mark by the Worshipful Company of Furniture. They were the second bed manufacturer in the UK to achieve the ISO 14001 environmental award, proving their commitment to reducing waste and energy use. They have also been awarded A-grade manufacturer status from the National Bed Federation (NBF).
At Land of Beds, we are proud to be able to offer our customers high-quality, luxurious products that are affordable and accessible to all consumers. Our relationship with Relyon dates back ten years, and our independent customer reviews rate Relyon products 4.7 out of 5, giving us the confidence to provide Relyon with our seal of approval and our customers' valuable insight when making informed purchasing decisions.
Relyon is known for its commitment to producing high-quality products that are manufactured to strict standards. They have their own spring manufacturing on-site, a wood mill (with all timber being FSC (Forest Stewardship Council) approved), and an in-house testing laboratory. Offering a range of products in assorted styles, materials, and price points, with a focus on quality and comfort, Relyon is a brand you can rely on.
How long will this mattress last?
This mattress is guaranteed for 10 years.
What is the depth of this mattress
This mattress is 33cm deep.
Do I need to turn this mattress?
This is a turnable mattress, which means you need to turn the mattress over and should rotate from head to toe on a regular basis to ensure even use.
Will this mattress make me hot?
This product has natural properties which helps wick away moisture allowing air to circulate through the mattress. Therefore in most situations this mattress won't cause excessive heat.
Is this mattress chemical free
Yes this mattress is chemical free and uses a pure and natural fire retardant.
Does this mattress have an odour?
As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.
Can you take away my old mattress?
Yes, we can remove your old mattress at the same time as delivering your new one. You can add this service at checkout.
Fabulous Mattress: Worth every Penny!
Very comfortable
Made to measure mattresses and divan bases are available – please call 01928 242829.
Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.
Simply add this service to your order at checkout.
What products will you remove?
We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.
Do I need to dismantle my old bed before collection?
Yes, your old bed must be fully dismantled.
Can I add Removal and Recycle on after placing my order?
You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.
Do you recycle the beds and mattresses you collect?
We partner with the Furniture Recycling Company and Bulky Bob's (a social enterprise), which aim to end Furniture Poverty through recycling old furniture. All products are sent to these partners to be professionally recycled.
Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.
How much is delivery?
We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.
How long does delivery take?
Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.
Will I be contacted beforehand to arrange a delivery slot?
Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.
Can I choose my delivery day?
If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.
Read all our Delivery FAQs
We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.
Custom-made products can only be returned if they are faulty.
Please take a look at our Terms & Conditions.
Can I return a mattress I've slept on?
Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.
How long do I have to return an item I've purchased online?
You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.
Do I have to pay for the return?
To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).
Can I return a part or fully assembled item?
Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.
Read all our Returns FAQs
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