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Returns: Everything You Need to Know

Easy returns for better sleep

Woman sitting on bed in showroom

We want you to shop with confidence and be 100% satisfied with your purchase, but on the rare occasion that things don't work out, we're on hand to help. We take customer service very seriously and want to ensure you find the return process stress-free.

For online purchases, you have 14 days from the date of receipt to return the product. If you change your mind within this period, you can arrange for the product to be returned at your own expense. Alternatively, we can arrange for collection and return on your behalf for a charge, which will be deducted from your refund. Please note that the product must be returned to our Wigan warehouse, and we recommend using a two-person delivery company and taking out insurance.

Bed frames and furniture can be opened, inspected, and returned in their original boxes if not assembled. Please ensure that the protective outer plastic packaging is not removed when inspecting a mattress. Made-to-order or part-built furniture cannot be returned unless it is faulty. Unfortunately, due to the hygienic nature of the product, bedding cannot be returned once opened unless it is defective.

You may be eligible for a refund, repair, or replacement if the product is defective. Please get in touch with our customer care team, who will guide you through the aftercare process. We always aim to refund your payment card as quickly as possible, but it may take up to 14 days to process it.

We want to ensure you have a stress-free and smooth experience when returning products to us. Please do not hesitate to contact our customer care team with any queries or concerns.

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Frequently Asked Questions

  • How long do I have to return an item I have bought online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for returns?

    If the item is faulty, we will collect your product free of charge. If you have changed your mind within 14 days, you can arrange to return your product yourself at your expense. Please notify our customer care team of your return before sending it. Failure to do so may result in a refusal to accept the return. Please note - returns can only be received between 9 am - 5 pm, Mon-Fri and must be pre-booked with the warehouse. Alternatively, we can arrange for the item to be collected and returned on your behalf for a charge. This charge will be deducted from your refund. The charge for us to collect your item covers the costs of returning it to our warehouse. For bedding items, the amount starts from £20; for large/bulky items, charges start from £95 (depending on the product/postcode). Please contact our customer care team for more information.

  • Where do I have to return the product to?

    If you wish to return an item, you must arrange for the product to be sent back to our Wigan Warehouse (Land of Beds, 82-84 Ellesmere Road, Wigan, Greater Manchester, WN5 9LD) within 14 days of receipt. Please notify our customer care team of your return before sending it. Failure to do so may result in a refusal to accept the return. Please note - returns can only be received between 9 am - 5 pm, Mon-Fri and must be pre-booked with the warehouse. We recommend using a two-person delivery company to return your product for large bulky items. We also strongly recommend taking out insurance to protect the item, as any returned products must reach our warehouse in perfect condition. Failure to do so can result in a deduction from your refund. If you would like us to collect the product on your behalf, we can arrange to do this for a charge, which will be deducted from your refund. Costs for small items such as bedding start from £20, and for large/bulky items such as mattresses start from £95 (subject to product/postcode).

  • Can I return a product if it has been taken out of the packaging?

    Items like bed frames/furniture can be opened, inspected, and returned in their original boxes, provided they have not been assembled. (Please note that we cannot accept returns on made or part-built furniture.) Items that come with a protective plastic covering, such as mattresses and bedding, cannot be returned if removed from the plastic wrapping due to health and hygiene reasons, unless faulty. Please note - if you wish to try out/inspect a mattress, please lie it down on the bed base without removing the plastic cover. Any product that is made to order/customised cannot be returned unless faulty.

  • Can I return an item once it has been assembled?

    If you have assembled the product, we cannot accept a return unless the item is faulty.

  • Can I return bedding once it has been opened?

    Due to the hygienic nature of the product, bedding cannot be returned once opened, unless faulty.

  • The product is not as described; how do I return it?

    If the product arrives and it is not as described, please contact our customer care team via email or 01928 242829, and we will arrange for a replacement to be sent out.

  • Am I eligible for a refund if my product is faulty?

    In line with consumer law, if your product is faulty, you may be entitled to either a refund, repair, or replacement. Please contact our customer care team via email or 01928 242829, who can help take you through our aftercare process.

  • How do I prove/show a product is faulty?

    To investigate a faulty item, we need images of the item and completion of our aftercare form. Our customer care team will be able to guide you through the steps via email or 01928 242829.

  • Do you collect faulty items from outside the UK?

    We can only collect faulty items from the delivery address stated on order within the UK.

  • How long does a refund take?

    We always aim to refund monies as quickly as possible, which can take up to 14 days.

  • Can I be refunded to a different payment card?

    All refunds must be placed back onto the original payment card. If your first payment card has expired, we will contact you to take the new expiry date to process the refund.

  • Can I request a refund if I no longer need a service or if it did not happen?

    Of course, simply contact our friendly customer care team via email or 01928 242829, and they can process the refund.

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