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Frequently Asked Questions

Do you assemble beds?

We are pleased to offer a convenient assembly service on many of our products.

All products that qualify have a 'Bed Assembly Service' tick-box and associated price just below the 'Add to Basket' button. Pop a tick in this box to add this service and then click 'Add to Basket'

Which mattress is best for a bad back?

Lots of people believe a firm mattress is necessary and best for a bad back. What you really need is a supportive mattress. You can then look at different features and tensions to find the best level of comfort and support for you. Our bed experts are happy to discuss your specific needs on 0845 158 42 48 or please email them at

Can I put a new mattress on an existing base?

Many manufacturers would recommend that a new base is bought at the same time as a mattress to ensure you get the optimum usage out of your product. If your base is very old, it may not be able to support your new mattress as it should. This in turn may affect your guarantee if you have any issues with it. If you need any further advice on this, please contact our bed experts on 01928 242829 or email them at

I’m not sure what sort of bed I want. Where do I start?

There is no bed or mattress that is a best fit for everyone, so you really need to find one to match your needs. Buying a mattress is an important decision that requires research. Our ‘Bed and Mattress Buying Guide’ is a great starting point! We also have a fantastic team of bed experts who can answer any questions you may have. They are happy to take your telephone call on 01928 242829 or to be emailed at

Can I try the beds out first?

We have two lovely showrooms in Cheshire where you can try out many of our beds. If you are after something specific, give us a call on 01928 242829 to see if we have it on the floor first.

Do you offer credit?

Spread the cost of your good night's sleep with our 0% interest-free credit. For more details, telephone 01928 242829.

Will my bed or mattress come with a guarantee?

For your peace of mind, all of our products come with a guarantee, some have a guarantee and an additional warranty period. The length of the guarantee varies from 1 year to 20 years depending on the manufacturer.

What payment methods are accepted?

We accept all major credit and debit cards via our secure payment gateway at SagePay. We also use PayPal and accept cash if you come to see us in-store.

Can you take my old bed away?

For your convenience, we are pleased to offer a ‘Remove and Recycle’ service wherever possible with our products. All products that qualify have a ‘Remove and Recycle’ tick-box and associated price just below the ‘Add to Basket’ button. Pop a tick in this box and then click ‘Add to Basket’.

Will you pass my details on to a third party?

Absolutely not! While we keep your details to contact you about delivery, for feedback and for any special promotions that we think you might be interested in, we NEVER pass on your details to anyone else.

Is your site secure?

Yes it is. All the details you send us are encrypted and sent across a secure connection. The little padlock you can see in the top left-hand corner when going through the checkout process means it is secure. If you would prefer to place your order over the telephone, give one of our bed experts a call on 01928 242829.

Do you sell special-sized beds?

We are pleased to cater for all size requirements. Please call us on 01928 242829 to speak to one of our bed experts, who will be happy to discuss your options with you.

How long will it take me to get used to my new bed or mattress?

Your old bed is likely to have been worn; the springs and upholstery perhaps not what they used to be. You will therefore need to allow your body time to adjust to your new bed, and time for the fillings to settle. This is called the ‘bedding-in’ period.

Modern-day fillings are more sumptuous than their predecessors, so settlement may take longer in areas that support the most body weight. This is quite normal. As long as your new mattress is properly supported, you can minimise this with regular turning. It’s similar to plumping pillows on your sofa!

Can I change my order?

It depends if it has gone into production/been despatched or not. Please telephone us on 01928 242829 to speak to our lovely staff or email for more assistance. You will need to quote your order reference number.

What do I do if I have a complaint?

We are proud of our award-winning customer service and we aim to offer a first-class service every time. Please send us an email at if you would like to raise a concern and we will be happy to respond as soon as possible.

I have received outstanding service can I feed this back to a manager?

We appreciate all feedback from our customers and regularly say ‘thank you and well done’ to colleagues who go the extra mile. If you have a compliment you would like to share with us, please email

My mattress has developed dips. Is this normal?

Many modern-day mattresses contain generous amounts of luxury upholstery fillings. These sumptuous layers will naturally tend to ‘settle’ and compact, and will be more noticeable in the areas supporting your body weight. This is quite normal and should not cause concern. However, we do recommend that you follow your manufacturer’s care guide closely (usually involving turning your mattress regularly) to minimise this.

I have discolouration on my mattress. Is this normal?

If you have a foam mattress, sometimes there may be yellow discolouration. This is a natural occurrence and will not affect its performance. Sweat can also cause discolouration on a mattress, which is why we recommend you use a mattress protector at all times on your new mattress.

My new bed has an odour. Is this normal?

There may be a residual odour once the wrappings have been removed from your new bed. This is quite normal and not a cause for concern. Please give the mattress time to air. Leave it unwrapped in a well-ventilated room for several hours.

Can I return a bed or mattress if I don’t like it?

We strongly recommend that before buying a bed or mattress, you try it out in a store to make sure you like it. Similar to breaking a pair of shoes in, all new beds have what we call a ‘bedding-in’ period. This is usually around 8 to 12 weeks and is the time it takes for the fillings in your mattress to settle. Also, a new mattress is always going to feel different to an older, worn one (which is a good thing!), so give it a chance to win you over. Unfortunately, we cannot accept returns on beds or mattresses that have been slept on for hygiene purposes.

If I have a problem with my bed, can I return it?

If you think that there is a manufacturing fault with your new bed or mattress, please let us know as soon as possible. Email with your order number, details and any photographs of the issue and we’ll look into it straight away.

My bed appears to be squeaky. Why is this?

You need to try and determine where the squeak is. It could be something as simple as a castor that needs lubrication, or even your actual floorboards! Please complete these simple checks before reporting a fault. If you do feel that the squeak is coming from the base, frame or mattress, please pop your order number and details of the problem into an email and send it to so we can investigate it for you.

What delivery options are available?

Standard Delivery

Estimated Delivery Times are displayed next to each individual product, e.g. 7 days.

Once your order is ready for delivery our customer care team will contact you to personally book you in for a convenient delivery time slot. During this process we will give you a few dates / times – all you have to do is let us know what works best for you! Your delivery date and time slot will then be secured. On the day of delivery our drivers will call you approximately 30 mins before arrival.

Next Day Delivery

Products highlighted as available for next day delivery and ordered before 11am will be delivered the next working day (Monday – Friday) between 8am – 6pm.

*If you wish to select a specific date please contact our customer care team to have them arrange this for you.

Do you deliver outside the UK?

We currently only deliver to mainland UK but we are partnered with a delivery company which can provide this service. For more information please contact a member of our customer care team on 01928 242829.

Can I track my order?

Yes you can. Once your order has been confirmed we will send you an email with a link to our Order Tracking page so you can monitor your orders progress.

Do you Install new beds and Recycle old beds?

For a small charge you can arrange for our delivery team to set up your new product. Please note, this service is only available on certain products where you’ll see a "Bed assembly service" tick box and associated price.

For a small charge we do offer a "remove and recycle" service with some of our products. If this service is available then you’ll see a "Removal and Recycle" tick box and associated price just next to the product. All you have to do is make sure your old product is dismantled and that your old mattress is covered. Our delivery team will take away your old product at the same time as delivering your new goods.

Can I return a bed or mattress if I don’t like it?

We want you to be 100% satisfied with everything you buy from Land of Beds. If you would like to return an item to us you may do so within 14 days of receiving it. Unfortunately we cannot accept returns on beds or mattresses that have been slept on for hygiene purposes.

If you think that there is a manufacturing fault with your new bed or mattress then please let us know by sending us an email to with your order number, details and any pictures of the issue and we’ll look in to it straight away.

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