Pay in 3 interest-free payments so you can spread the cost. No fees.
Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. T&Cs apply.
We offer a variety of finance terms so you can find the perfect bed for your budget.
* If you are retired and receive a pension or registered disabled and unable to work, V12 Retail Finance may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.
What do I need to apply online?
Can I make additional payments into my account and decrease my monthly payments?
Yes, you can make additional payments anytime via your V12 Self-Service Portal account, over the phone, or by bank transfer. You can choose for the lump sum payment to reduce the remaining term of your agreement.
How can I check my outstanding balance?
You can check your outstanding balance online on your V12 Self-Service Portal.
Can I change my payment date?
Yes, you can change your payment date by logging onto your V12 Self-Service Portal account, choosing the account you wish to change and selecting your new payment date.
For more V12 FAQs please click here.
Product Information:
The Viva True Air Ortho mattress is the epitome of restful sleep. It is designed to offer exceptional support and comfort, aligning your spine and providing a firm feel. This mattress features medically proven foam which has been engineered to relieve stress on joints and conforms to your body's contours ensuring you receive the correct support throughout the night allowing you to sleep deeper night after night.
Firm Tension - Good for people who sleep on their front or back.
Measurements and Dimensions:
W - Width x L - Length x D - Depth
Open within 1 month of purchase - Unroll this mattress within 1 month of purchase to ensure it expands to its full flat size and the foam recovers to its intended comfort.
PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.
Yes, this mattress is suitable for a slatted base as long as your slats are in good condition and no further apart than 7.5cm.
This mattress is 25cm deep.
This is an easy-care mattress, which means you do not need to turn the mattress over, however, you should rotate from head to toe on a regular basis to ensure even use.
This mattress has a 10 year warranty.
As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.
Once your mattress has been unrolled we would recommend waiting 2-3 hours for the mattress to be ready to use.
Yes this mattress is rolled and vacuum packed and is able to be transported upstairs, through small stairways and loft spaces.
Nice and firm but not too firm if that makes sense. This really helps my back and helping me to sleep better.
Made to measure mattresses and divan bases are available – please call 01928 242829.
Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.
How much is delivery?
We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.
How long does delivery take?
Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.
Will I be contacted beforehand to arrange a delivery slot?
Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.
Can I choose my delivery day?
If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.
Read all our Delivery FAQs
We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.
Custom-made products can only be returned if they are faulty.
Please take a look at our Terms & Conditions.
Can I return a mattress I've slept on?
Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.
How long do I have to return an item I've purchased online?
You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.
Do I have to pay for the return?
To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).
Can I return a part or fully assembled item?
Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.
Read all our Returns FAQs
