Frequently Asked Questions
How do I place an order?
You can place an order with us via the website, over the phone or by visiting our dedicated bed experts in-store!
I am having trouble ordering online. Can anyone help?
Please do not hesitate to contact our helpful sales team via email or 01928 242829 or through our live chat; they will gladly help you place your order.
Can I place an order from outside the UK?
Yes, but we currently do not offer delivery to outside the UK - but we will deliver to a UK-based shipper of your choice.
Can I amend my order?
If you need to make any changes to your order, please contact our customer care team via email or 01928 242829, who will be able to help.
Will I get a receipt?
Yes, you will receive an order acknowledgement via email, including an itemised breakdown of your order.
I have not received my order confirmation. What do I do?
We would recommend checking your spam and junk mail folders, but please contact our customer care team at email or 01928 242829, who will be able to check on this for you.
Can I get some expert advice for my order?
Absolutely! Our specially trained bed experts will be able to provide you with impartial recommendations about products that will suit your needs. Contact our helpful experts via email, live chat, telephone 01928 242829 or visit our Help & Advice centre.
What payment methods do you accept?
We offer a range of payment options including all major credit cards (Master Card, Visa, Amex) as well as PayPal, Klarna and monthly finance options (12-36 months) via V12 finance.
Can I pay on finance?
Yes, we have finance options that are subject to standard credit checks. Applications take approximately ten minutes and can be completed online, in-store or over the telephone. View our finance options here.
Do you offer custom-made or custom sizes?
Yes. Our sales team would be more than happy to help find the perfect-sized mattress or bed to suit your needs; please contact email or 01928 242829 for a bespoke quotation with made-to-measure options.
Can you send out fabric swatches?
Yes, if you are unsure what colour to choose, we can send fabric swatches to help make the decision easier. Contact our sales team via email or 01928 242829, who will arrange for them to be sent to you.
