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Hypnos Pillowtop Hotel Mattress

Review Stars
4.2/5
(5 Reviews)
Select size:
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From
£639

Delivery

From £20.46 per month
3 payments from £213.00
18+, T&C’s apply. Credit subject to status

Klarna

Klarna

Pay in 3

Based on a spend of £639

3 interest-free payments of £213.00

The first payment is made at point of purchase, with the remaining 2 payments scheduled automatically every 30 days. No fees

18+, T&C apply, Credit subject to status.

For more information about Klarna click here.

Spread the cost with finance

Finance example based on a spend of £639
Term
Monthly Payment
Total Payable
12 months
(9.9% APR)
£56.02
£672.28
24 months
(9.9% APR)
£29.34
£704.08
36 months
(9.9% APR)
£20.46
£736.63

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Delivery & Returns FAQs

Features You'll Love

  • Medium - Good all rounder for front, side or back sleepers.
  • Suits side, back, front and combination sleepers
  • 5 year manufacturer's guarantee included
  • Handcrafted in Great Britain
  • Foam-free and 100% recyclable throughout
  • Tested to pass UK hotel fire regulations (CRIB 5)
  • Luxurious pillowtop for added cushioning and comfort
  • ReActiveâ„¢ pocket springs that move with you
  • Breathable wool, silk and GRS fibre layers
  • Naturally hypoallergenic wool and silk fibres
  • Triple Edge Protectionâ„¢ for true edge-to-edge support

Product Description

The Hypnos Hotel Pillowtop is a foam-free, pillowtop pocket sprung mattress, handcrafted in Great Britain by Hypnos, the Royal Warrant holder behind some of the country's finest beds. It is built around Hypnos's ReActiveâ„¢ pocket spring system and finished with a plush pillowtop layer over a luxurious blend of wool, silk and durable fibre, all wrapped in a chemical-free Belgian damask cover. The wool and silk give this hotel-grade mattress a naturally temperature-regulating, hypoallergenic feel, while the medium tension and cushioned pillowtop deliver the kind of comfort you would expect from a five-star room. Hand-tufted, easy to care for and fire-tested to UK hotel standards, it is at home in a guest room, a holiday let or your own bedroom.


Who Is This Mattress For?

A foam-free, pillowtop pocket sprung hotel mattress best suited to sleepers who want cushioned medium support, with naturally breathable wool and silk comfort layers and true edge-to-edge reinforcement.

Medium Feel - 3/6: The goldilocks option - not too firm, not too soft. Medium is the most versatile firmness level, balancing comfort and support in a way that suits most sleeper types.

Best for

  • Side sleepers - the pillowtop cushions shoulders and hips to relieve pressure points while keeping your spine aligned
  • Back sleepers - supportive enough to maintain the natural curve of your spine
  • Front sleepers - firm enough to help stop your hips sinking too far
  • Combination sleepers - responsive pocket springs adapt as you change position through the night
  • Couples - individually pocketed springs move independently to reduce partner disturbance
  • Hot sleepers - breathable wool and silk fibres naturally regulate temperature and wick away moisture
  • Hotels, guest rooms and holiday lets - built and fire-tested for demanding everyday use, with a luxurious pillowtop finish
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Sleepers who prefer a very firm, structured surface with minimal cushioning
  • Heavier sleepers who may prefer a firmer tension for more support

Inside This Mattress

ReActiveâ„¢ 7-Turn Pocket Spring System
What it is: Hypnos's expertly engineered pocket springs, with 7 active turns in a single continuous design that senses the comfort and support requirements of each sleeper.
How it helps you sleep: Provides total body comfort by responding to your weight and position, while the continuous spring creates a bellow-like effect that drives cool air around the mattress to reduce moisture and maintain a comfortable temperature.

Pillowtop
What it is: An extra layer of cushioning sewn onto the top of the mattress, as if the mattress were topped with a pillow.
How it helps you sleep: Increases softness and comfort with additional cushioning, easing pressure points and providing a more luxurious and indulgent sleeping experience.

Wool, Silk and White Fibre Blended Layer
What it is: A luxury comfort layer blending naturally insulating wool, smooth temperature-regulating silk and resilient white fibre.
How it helps you sleep: Wool and silk regulate temperature and wick moisture for year-round comfort and are naturally hypoallergenic, while the fibre adds strength and resilience so the mattress keeps its shape and lasts longer.

GRS Sustainable Fibre
What it is: A sustainable comfort layer made from repurposed polymer-based bottles, with a unique vertically crimped design that facilitates air circulation.
How it helps you sleep: Actively regulates body temperature and wicks moisture more efficiently than foam while keeping a similar soft texture, helping you stay cool and comfortable through the night.

Triple Edge Protectionâ„¢
What it is: Hypnos's higher-tension edge spring system providing true edge-to-edge support with a non-roll-off reinforced edge.
How it helps you sleep: Extends the sleeping area to the very edge of the mattress while preventing roll-off, giving you total comfort and support across the entire surface.

Chemical-Free Belgian Damask Cover
What it is: A soft-to-the-touch Belgian damask cover woven from certified sustainable cotton yarn and viscose, with no chemical fire-retardant treatment.
How it helps you sleep: Provides a smooth, fresh and hygienic sleeping surface with a luxurious feel, using natural materials for a healthier sleep environment.

CRIB 5 Fire Certificate
What it is: A certification confirming the mattress has passed UK fire regulations to the higher hotel and contract standard, dramatically reducing the risk of ignition.
How it helps you sleep: Provides important fire safety assurance for both domestic and commercial use, giving you and your guests genuine peace of mind through the night.

Hand Tufted
What it is: A traditional upholstery method where fillings are secured by hand with tufts running from the top to the bottom of the mattress.
How it helps you sleep: Keeps all loose fillings evenly distributed and firmly in place, maintaining consistent comfort and preventing lumps from forming over time.

Side Stitching
What it is: Stitching applied along the sides of the mattress that ties the border fabric to the spring system.
How it helps you sleep: Supports the mattress walls to extend the full sleeping area to the edge and improve the durability of the mattress border.

Flag-stitched Handles
What it is: Handles sewn onto the sides of the mattress using a flag-stitch method for durability.
How it helps you sleep: Makes moving and rotating the mattress straightforward, helping you maintain the mattress properly for long-lasting comfort.

Chrome Air Vents
What it is: Chrome-finished ventilation eyelets set into the sides of the mattress to allow airflow.
How it helps you sleep: Promotes continuous air circulation throughout the mattress, regulating temperature and maintaining a fresh, dry sleep environment.

Easy Care
What it is: A no-turn mattress design that requires only periodic rotation from head to toe rather than flipping.
How it helps you sleep: Simple maintenance means your mattress stays in optimal condition with minimal effort, ensuring consistent comfort and support night after night.

Eco-Friendly Packaging
What it is: Hypnos's industry-first recyclable, eco-friendly packaging made from renewable sugar cane materials.
How it helps you sleep: Reduces environmental impact from the moment your mattress arrives, reflecting a wider commitment to sustainability for a more responsible sleep choice.

100% Recyclable
What it is: A foam-free mattress that is 100% recyclable at the end of its life, designed never to go to landfill.
How it helps you sleep: Offers the peace of mind of a responsibly made product, contributing to a cleaner environment while providing the comfort and support needed for great sleep.


Specification

FEATURE DETAIL
Brand Hypnos
Category Hotel Mattress
Model Pillowtop
Firmness Medium (3/6)
Mattress Type Pillowtop with pocket springs and natural fillings, foam-free
Pillow Top Yes
Foam Free Yes
Spring System ReActiveâ„¢ 7-Turn Pocket Spring System
Comfort Layers Pillowtop, Wool, Silk and White Fibre Blended Layer, GRS Sustainable
Fibre
Cover Material Chemical-free Belgian damask (certified sustainable cotton yarn
and viscose)
Mattress Finish Hand Tufted
Mattress Depth 28cm
Edge Support Yes - Triple Edge Protectionâ„¢
Motion Isolation Yes
Temperature Regulation Yes - breathable wool and silk, moisture-wicking GRS fibre and
ventilated pocket springs
Hypoallergenic Yes - naturally hypoallergenic wool and silk fibres
Care Instructions No need to flip; rotate head to toe regularly to ensure even wear
Handles Yes - Flag-stitched
Air Vents Yes - Chrome
Side Stitching Side stitched border
Compatible Bed Bases Slatted (slats no more than 7cm apart) and divan bases
Single or Double Sided Single sided - do not flip
Country of Manufacture Great Britain
Maximum Weight Per Side 114kg (18st)
Guarantee 5 years
Ideal For Hotels, guest rooms, side sleepers, couples
Certifications NBF Approved
Royal Warrant Holder
Made in Britain
Fire resistance BS 7177 Medium Hazard - CRIB 5 (Ignition Source 5), tested to pass UK
Fire Regulations 1988 for hotel and contract use
Sustainability Foam-free
100% recyclable
GRS recycled fibre fillings
Renewable sugar cane packaging
Packaging Type Flat; Hypnos renewable sugar cane packaging, 100% recyclable

Dimensions & Weights

SIZE WIDTH x LENGTH x DEPTH WEIGHT
Small Single 75cm (2ft6) x 190cm (6ft3) x 28cm (11'') 17kg (37lbs)
Single 90cm (3ft) x 190cm (6ft3) x 28cm (11'') 20.5kg (45lbs)
Small Double 120cm (4ft) x 190cm (6ft3) x 28cm (11'') 26.5kg (58lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 28cm (11'') 31kg (68lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 28cm (11'') 36kg (79lbs)
King Size Zip and Link 2 x 75cm (2ft6) x 200cm (6ft6) x 28cm (11'') 2 x 19kg (42lbs)
Super King Size 180cm (6ft) x 200cm (6ft6) x 28cm (11'') 43kg (98lbs)
Super King Size Zip and Link 2 x 90cm (3ft) x 200cm (6ft6) x 28cm (11'') 2 x 22kg (48lbs)

How it Compares

Vs firmer models: The pillowtop and medium spring tension give noticeably more pressure relief at the shoulders and hips than a firm or extra firm mattress. If you sleep on your side or share a bed, this is likely the better choice. Firmer models suit heavier sleepers or those who want a more rigid, supportive surface.

Vs softer models: The Hotel Pillowtop has more structural support beneath its cushioned top, thanks to the ReActive pocket springs and hand-tufted build. Softer mattresses can feel more immediately plush but may not maintain spinal alignment as consistently, especially for combination sleepers or couples with different body weights.

Vs premium / luxury ranges: The Hotel Pillowtop shares the same handcrafted British construction, pocket spring technology and foam-free, fully recyclable materials as Hypnos's higher-end ranges. The difference is typically in the depth of the comfort layers and the number of natural fillings, rather than any compromise in quality or craftsmanship.


5 Year Guarantee

The Hypnos Hotel Pillowtop is backed by Hypnos's 5 year manufacturer's guarantee against defects in materials and workmanship. Built to handle the demands of hotel and everyday use, with a hand-tufted construction and durable wool, silk and fibre comfort layers designed to keep their shape, this is a mattress made to last, and the guarantee reflects that.


Awards & Accreditations

National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing.

Hypnos Royal Warrant Holder - Hypnos proudly holds a Royal Warrant from His Majesty King Charles III for beds, mattresses and upholstery, a standard of craftsmanship that has to be earned and maintained.

Made in Britain - Independently certified confirmation that this mattress is manufactured in the UK.


Ready to Upgrade Your Sleep for Better Rest?

The Hypnos Hotel Pillowtop brings genuine five-star comfort home: a balanced medium feel, a cushioned pillowtop, responsive ReActive pocket spring support and breathable, foam-free wool and silk comfort layers, all handcrafted in Britain and fire-tested for hotel use. Whether you sleep on your side, share a bed, run warm at night, or are kitting out a guest room or holiday let, it is a dependable, indulgent choice.

Select your size above and add to basket. Free UK delivery and your 5 year guarantee are included.


WHAT'S INCLUDED?
Mattress Yes
Base No
Headboard No
read more

Product Specification

SUMMARY
Brand
Hypnos
Model
Pillowtop
Category
Hotel Mattress
Guarantee
5 years
No. of Springs
ReActive 7
DIMENSIONS
Mattress Depth
28cm / 11.0inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Hypnos

Hypnos: quality sleep shouldn’t cost the earth.

Hypnos is a fourth- and fifth-generation, UK-based luxury bed and mattress manufacturer known for its high-quality craftsmanship and durability. Proud holders of a Royal Warrant plus many other prestigious accolades, including winners of the Best Bed Manufacturer (Furniture Makers’ Company and Sleep Council) and the Good Design Awards, all of Hypnos' beds are made in the UK. As such, Hypnos has been awarded the Made in Britain label. Hypnos is also NBF (National Bed Federation) approved. These awards and recognitions are testaments to the quality and craftsmanship of Hypnos products and their commitment and reputation for providing excellent service.

At Land of Beds, we are proud to be able to offer our customers high-quality, luxurious products that are affordable and accessible to all consumers. Our relationship with Hypos dates back more than 15 years, and our independent customer reviews rate Hypnos products 4.8 out of 5, giving us the confidence to provide Hypnos with our seal of approval and our customers' valuable insight when making informed purchasing decisions.

Buying from Hypnos is an investment in a quality, long-lasting, and comfortable bed tailored to your needs, crafted by skilled craftsmen committed to sustainable practises. Using only the finest quality materials, all Hypnos beds and mattresses are handmade by skilled craftsmen, ensuring that each one is of the highest quality and built to last. This is backed up by Hypnos’ long-guarantee period, showing that they are confident in the quality and durability of their products. Hypnos is committed to using sustainable and eco-friendly materials in its products and minimising their environmental impact. All raw natural materials can be traced back to their origin and certified with organisations like Red Tractor, The Woolkeepers®, Better Cotton, CottonConnect, the Soil Association, and the Global Organic Textile Standard—perfect for any eco-conscious customer.

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Trustpilot Logo
Rated Excellent
Review stars
4.2/5
(5 Reviews)
  • Quality of product 4 / 5
  • Value for money 4 / 5
  • 5 Star 2
  • 4 Star 2
  • 3 Star 1
  • 2 Star 0
  • 1 Star 0
View all ratings
5
4
3
2
1
  • Review stars

    Unfortunately the mattress padding has a strong smell of lanolin from the sheep wool used in it. The smell of sheep is like being in a farmyard and it has persisted for over a month now and makes all the bedding and our night clothes smell as well. We weren’t warned about this and unfortunately couldn’t test the mattress in store as they were not in stock and had to be ordered. We had to buy some expensive mattress toppers to make the mattresses comfortable as the buttons protrude and dig in. Alll in all a thin mattress not as comfortable as the one in the shop which was the nearest to the one we bought. The staff in the shop were very helpful in the shop before our and during our visit, only wish someone had warned us about the strong smell or even rang to check we were happy with our purchase.

    read more
    MRS CAROLE KNOWLES
    20/12/2025
  • Review stars

    This has been an excellent product so far . No back when waking up . Very comfortable and well constructed.

    read more
    Mr Graham Clark
    01/12/2025
  • Review stars

    Firmer than I expected for a medium

    read more
    Ian Wilson
    27/05/2025
  • Review stars

    superb had one previously

    read more
    A D BARNSLEY
    22/02/2025
  • Review stars

    Great mattress- sleeping so well now

    read more
    Clarice Whiteside
    11/10/2024

Customer Questions & Answers

  • What is the depth of this mattress?

    This mattress is 30cm deep.

  • Do I need to turn this mattress?

    This is an easy-care mattress, which means you do not need to turn the mattress over, however, you should rotate from head to toe on a regular basis to ensure even use.

  • Does this mattress adhere to CRIB 5 / Ignition source 5 standards?

    This mattress has been tested to pass UK Fire Regulation 1988, this test reduces the risk of ignition and can be used for commercial use such as in a B&B or hotel.

  • Does this mattress have an odour?

    As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.

  • Will this mattress make me hot?

    This product has natural properties which help wick away moisture allowing air to circulate through the mattress. Therefore in most situations, this mattress won't cause excessive heat.

  • How long will this mattress last?

    This mattress is guaranteed for 5 years.

  • Can you take away my old mattress?

    Yes, we can remove your old mattress at the same time as delivering your new one. You can add this service at checkout.

Don't miss these special offers!

Complete your look

More to Explore

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Medium Mattresses
Pocket Spring Mattresses
Natural Fibre Mattresses
Pillow Top Mattresses

Select Size

Small Single
2ft 6in x 6ft 3in
£639
Save £210
RRP £849
Single
3ft x 6ft 3in
£639
Save £210
RRP £849
Small Double
4ft x 6ft 3in
£849
Save £350
RRP £1,199
Double
4ft 6in x 6ft 3in
£849
Save £350
RRP £1,199
King Size
5ft x 6ft 6in
£889
Save £380
RRP £1,269
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
£1,569
Save £830
RRP £2,399
Super King Size
6ft x 6ft 6in
£1,069
Save £490
RRP £1,559
Super King Size Zip & Link
2 x 3ft x 6ft 6in
£1,569
Save £830
RRP £2,399

Size Guide

Metric (cm)
width x length
Imperial (ft)
width x length
Small Single
75 x 190cm
2ft 6in x 6ft 3in
Small Single Long
75 x 200cm
2ft 6in x 6ft 6in
Single
90 x 190cm
3ft x 6ft 3in
Long single
90 x 200cm
3ft x 6ft 6in
Small Double
120 x 190cm
4ft x 6ft 3in
Small Double Long
120 x 200cm
4ft x 6ft 6in
Double
135 x 190cm
4ft 6in x 6ft 3in
Long double
135 x 200cm
4ft 6in x 6ft 6in
European Double
140 x 200cm
4ft 8in x 6ft 6in
King Size
150 x 200cm
5ft x 6ft 6in
King Size Zip & Link
2 x 75 x 200cm
2 x 2ft 6in x 6ft 6in
European King Size
160 x 200cm
5ft 3in x 6ft 6in
Super King Size
180 x 200cm
6ft x 6ft 6in
Super King Size Zip & Link
2 x 90 x 200cm
2 x 3ft x 6ft 6in
Small Emperor
200 x 200cm
6ft 6in x 6ft 6in
Small Emperor Zip & Link
2 x 100 x 200cm
2 x 3ft 3in x 6ft 6in
Emperor
215 x 215cm
7ft x 7ft
Emperor Zip & Link
2 x 107.5 x 215cm
2 x 3ft 6in x 7ft

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Removal & Recycling

Removal & Recycling £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

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