Sale banner Sales banner image
Ends in… 0ddays 00hhours 00mmins 00ssecs

Hypnos Legacy I Mattress

Review Stars
5/5
(1 Reviews)
Select size:
Select Size
From
£1,099

Delivery

From £35.19 per month
3 payments from £366.33
18+, T&C’s apply. Credit subject to status

Klarna

Klarna

Pay in 3

Based on a spend of £1,099

3 interest-free payments of £366.33

The first payment is made at point of purchase, with the remaining 2 payments scheduled automatically every 30 days. No fees

18+, T&C apply, Credit subject to status.

For more information about Klarna click here.

Spread the cost with finance

Finance example based on a spend of £1,099
Term
Monthly Payment
Total Payable
12 months
(0% APR)
£91.58
£1,099.00
24 months
(9.9% APR)
£50.46
£1,210.93
36 months
(9.9% APR)
£35.19
£1,266.92

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Delivery & Returns FAQs

Features You'll Love

  • Medium Firm Extra Firm - Available in multiple firmnesses
  • Suits a wide range of sleeper types - three tensions to match your exact support needs
  • 10 year manufacturer's guarantee included
  • Handcrafted in Great Britain
  • Foam-free - natural and sustainable materials throughout
  • ReActiveProâ„¢ 6-Turn Pocket Springs - responsive support that moves with you, not your partner
  • Red Tractor Assured British Wool, Cotton & eOlusâ„¢ sustainable fibre fillings
  • Triple Edge Protectionâ„¢ - sleep right to the edge without rolling off
  • Turnable - turn and rotate for longer-lasting, even wear on both sides
  • In partnership with The Eden Project
  • Fully recyclable - designed to never go to landfill

Product Description

The Hypnos Legacy I is a handcrafted, turnable pocket spring mattress available in three tensions - Medium (3/6), Firm (5/6) and Extra Firm (6/6) - making it one of the most versatile options in the Hypnos range at Land of Beds. Built around Hypnos's ReActiveProâ„¢ 6-Turn Pocket Spring system and filled with Red Tractor Assured British Wool, a cotton layer and eOlusâ„¢ Sustainable Fibre, all 100% foam-free and fully recyclable. Finished with a Belgian Damask cover, Triple Edge Protectionâ„¢ and 3 rows of side stitching. Backed by a free 10-year guarantee.


Who Is This Mattress For?

A handcrafted, foam-free turnable pocket spring mattress featuring Hypnos's ReActiveProâ„¢ 6-Turn spring, Red Tractor Assured British Wool, cotton and eOlusâ„¢ sustainable fibre fillings, Triple Edge Protectionâ„¢ and a choice of Medium (3/6), Firm (5/6) or Extra Firm (6/6) tension.

Medium Feel - 3/6

The goldilocks option - not too firm, not too soft. Medium is the most versatile firmness level, balancing comfort and support in a way that suits most sleeper types.

Best for

  • Side sleepers - the medium tension cushions shoulders and hips to relieve pressure points while keeping the spine aligned
  • Back sleepers - supportive enough to maintain the spine's natural curve without feeling too firm
  • Front sleepers - firm enough to prevent hips from sinking too far throughout the night
  • Combination sleepers - responsive ReActiveProâ„¢ springs adapt as you change position through the night
  • Couples - individually wrapped springs move independently so you won't disturb each other
  • Hot sleepers - Red Tractor Assured British Wool naturally regulates temperature and wicks moisture
  • Those who want longer-lasting, even wear - the turnable double-sided construction distributes use across both sides
  • Sleepers up to 114kg (18st) per side

Firm Feel - 5/6

A supportive, solid feel designed to keep your body well supported throughout the night. Ideal for back and front sleepers, or those who prefer a firmer sleeping surface.

Best for

  • Back sleepers - keeps the spine well supported and aligned throughout the night
  • Front sleepers - keeps the body level and well supported, preventing hips from sinking into the mattress
  • Heavier sleepers who need firm support with the natural breathability of British Wool
  • People who prefer a firm, supportive sleeping surface
  • Hot sleepers - Red Tractor Assured British Wool naturally regulates temperature and wicks moisture
  • Those who want longer-lasting, even wear across both sleeping sides
  • Sleepers up to 114kg (18st) per side

Extra Firm Feel - 6/6

Maximum resistance and support. Designed for those who need a very firm, unyielding sleeping surface - typically heavier sleepers or those who require maximum orthopaedic-style resistance throughout the night.

Best for

  • Heavier sleepers who need maximum support and resistance
  • Back sleepers who prefer a very firm, non-yielding surface
  • Front sleepers who need maximum hip and lower back support
  • Those who have found standard firm mattresses still feel too soft
  • People who need the firmest possible sleeping surface for orthopaedic reasons
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Side sleepers choosing Firm (5/6) or Extra Firm (6/6) - these tensions do not provide sufficient cushioning at the shoulders and hips; Medium (3/6) is recommended for side sleepers
  • Sleepers who prefer a very soft, sink-in feel - see our soft mattress range for softer options

Inside This Mattress

ReActiveProâ„¢ 6-Turn Pocket Spring System
What it is: Hypnos's premium pocket spring system with 6 active turns per spring. Each spring is a single continuous coil that moves independently, responding to your body weight and position in whichever of the three tensions you choose.
How it helps you sleep: Individually wrapped springs provide targeted support with minimal motion transfer, so you and your partner won't disturb each other as you move. The open spring structure drives air through the mattress to regulate temperature and keep it fresh on both sleeping sides of this turnable design.

Red Tractor Assured British Wool
What it is: A natural upholstery filling sourced from farms certified under the Red Tractor scheme, covering animal welfare, traceability and environmental standards throughout the supply chain.
How it helps you sleep: A natural insulator that keeps you cool in summer and warm in winter by regulating body temperature and wicking moisture away as you sleep - working effectively on both sides of this turnable mattress, across all three tensions.

Cotton Layer
What it is: A breathable cotton comfort layer with responsive properties that complement the spring system.
How it helps you sleep: Adds natural breathability and a gentle cushioning feel, working with the wool and eOlusâ„¢ fibre to promote airflow and maintain a comfortable sleeping environment.

eOlusâ„¢ Sustainable Fibre
What it is: A comfort layer made from repurposed polymer bottles that would otherwise go to landfill. Its vertically crimped structure creates natural air channels through the fibre.
How it helps you sleep: Actively circulates air and wicks away moisture more efficiently than foam, helping to regulate body temperature throughout the night while keeping the mattress fresh on both sleeping sides.

Triple Edge Protectionâ„¢
What it is: Higher-tension springs running around the full perimeter of the mattress, reinforcing the border from top to bottom.
How it helps you sleep: Extends the full sleeping surface right to the very edge on both sleeping sides of this turnable mattress, ensuring consistent support for couples who use the full width of the bed.

Belgian Damask Cover
What it is: A soft-to-touch cover woven from certified sustainable cotton yarn and viscose in a damask construction, providing a smooth, fresh and hygienic sleeping surface.
How it helps you sleep: The breathable cover complements the natural wool and cotton fillings beneath, providing a comfortable sleeping environment on both sides of this turnable mattress.


Specification

FEATURE DETAIL
Brand Hypnos
Category Mattress
Model Legacy I
Firmness Medium (3/6), Firm (5/6) or Extra Firm (6/6) - select at time of purchase
Mattress Type Pocket spring with natural and sustainable fillings
Foam Free Yes
Spring System ReActiveProâ„¢ 6-Turn Pocket Spring
Comfort Layers Red Tractor Assured British Wool, Cotton Layer, eOlusâ„¢ Sustainable Fibre
Cover Material Belgian Damask (certified sustainable cotton yarn and viscose)
Mattress Depth 30cm
Edge Support Yes - Triple Edge Protectionâ„¢
Motion Isolation Yes
Temperature Regulation Yes - Red Tractor Assured British Wool, Cotton and eOlusâ„¢ fibre promote airflow and regulate temperature
Hypoallergenic Yes
Care Instructions Turn and rotate head to toe every 3-4 months. During the first 3 months, rotate and flip weekly to encourage even settlement of fillings
Handles Yes - Flag-stitched, all sides
Air Vents Yes - Chrome
Side Stitching 3 rows side stitching
Compatible Bed Bases Slatted (slats no more than 7cm apart) and divan bases
Single or Double Sided Double sided - can be flipped
Country of Manufacture Great Britain
Maximum Weight Per Side Up to 114kg (18st) per side
Guarantee 10 years
Ideal For Side sleepers (Medium), back sleepers, front sleepers, heavier sleepers, hot sleepers
Certifications Royal Warrant - Beds, Mattresses and Upholstery
NBF Approved
Made in Britain
Eden Project Partner
Fire resistance BS7177:2008 compliant
Sustainability Foam-free
100% recyclable
Red Tractor Assured natural materials
eOlusâ„¢ recycled fibre fillings
Belgian Damask certified sustainable cotton
Packaging Type 100% recyclable sugar cane packaging

Dimensions

SIZE WIDTH x LENGTH x DEPTH WEIGHT
Small Single 75cm (2ft6) x 190cm (6ft3) x 30cm (11.8'') 16kg (35lbs)
Single 90cm (3ft) x 190cm (6ft3) x 30cm (11.8'') 19.5kg (43lbs)
Small Double 120cm (4ft) x 190cm (6ft3) x 30cm (11.8'') 25kg (55lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 30cm (11.8'') 29kg (64lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 30cm (11.8'') 34kg (75lbs)
King Size Zip and Link 2 x 75cm (2ft6) x 200cm (6ft6) x 30cm (11.8'') 2 x 18kg (40lbs) per half
Super King Size 180cm (6ft) x 200cm (6ft6) x 30cm (11.8'') 41kg (90lbs)
Super King Size Zip and Link 2 x 90cm (3ft) x 200cm (6ft6) x 30cm (11.8'') 2 x 22kg (48lbs) per half

How it Compares

Vs softer models: The Legacy I is available in three tensions including a medium option for balanced comfort, but its firm and extra firm variants are built for solid structural support rather than cushioning. Soft models suit those who want maximum pressure relief with minimal resistance; the Legacy I suits those who want the Hypnos craftsmanship and natural materials at a firm or extra firm tension level.

Vs medium mattresses: In its Medium (3/6) form, the Legacy I provides the balanced support and natural breathability of Red Tractor Assured British Wool and eOlusâ„¢ fibre at an accessible price point in the Hypnos range. For those who want more comfort layers or a higher-turn spring, stepping up within the Hypnos range offers further refinement.

Vs other Hypnos mattresses in the range: The Legacy I is the broadest tension-range product in the Hypnos collection at Land of Beds, spanning medium, firm and extra firm in a single model. It offers Hypnos's handcrafted standards, Triple Edge Protectionâ„¢ and a turnable double-sided design with Red Tractor Assured British Wool fillings at the accessible end of the range. Customers who want more advanced spring technology or additional premium fillings will find those options in higher models in the range.


10 Year Guarantee

The Hypnos Legacy I is backed by Hypnos's free 10-year manufacturer's guarantee against defects in materials and workmanship. Available across three tensions with Red Tractor Assured British Wool, eOlusâ„¢ sustainable fibre and a turnable double-sided design, this is a mattress built to deliver consistent performance over time - the guarantee reflects that.


Awards & Accreditations

Eden Project Partner - Hypnos works in partnership with The Eden Project, sharing a commitment to sustainability and responsible material sourcing throughout their product range.

Hypnos Royal Warrant Holder - Hypnos has held a Royal Warrant since 1929, supplying beds to the British Royal Household. It is a standard of craftsmanship that has to be earned and maintained over generations.

National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing. Not every mattress brand carries this approval.

Made in Britain - Independently certified confirmation that the Legacy I is manufactured in the UK, by Hypnos's fourth- and fifth-generation craftsmen.


Ready to Upgrade Your Sleep for Better Rest?

The Hypnos Legacy I brings Hypnos's handcrafted quality and Red Tractor Assured British Wool to three distinct tensions - Medium, Firm and Extra Firm - in a turnable, 100% foam-free design backed by a 10-year guarantee. Whether you need balanced comfort or maximum firm support, the Legacy I offers an accessible way into the Hypnos range without compromising on the natural materials and craftsmanship the brand is known for.

Select your size and tension above and add to basket. Free UK delivery and your 10-year guarantee are included.

Not sure which Hypnos mattress is right for you? See our Mattress Buying Guide for expert guidance on mattress types, fillings and comfort levels.


WHAT'S INCLUDED?
Mattress Yes
Base No
Headboard No
read more

Product Specification

SUMMARY
Brand
Hypnos
Model
Legacy I
Category
Mattress
Guarantee
10 years
No. of Springs
ReActivePro 6
DIMENSIONS
Mattress Depth
30cm / 11.8inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Hypnos

Hypnos: quality sleep shouldn’t cost the earth.

Hypnos is a fourth- and fifth-generation, UK-based luxury bed and mattress manufacturer known for its high-quality craftsmanship and durability. Proud holders of a Royal Warrant plus many other prestigious accolades, including winners of the Best Bed Manufacturer (Furniture Makers’ Company and Sleep Council) and the Good Design Awards, all of Hypnos' beds are made in the UK. As such, Hypnos has been awarded the Made in Britain label. Hypnos is also NBF (National Bed Federation) approved. These awards and recognitions are testaments to the quality and craftsmanship of Hypnos products and their commitment and reputation for providing excellent service.

At Land of Beds, we are proud to be able to offer our customers high-quality, luxurious products that are affordable and accessible to all consumers. Our relationship with Hypos dates back more than 15 years, and our independent customer reviews rate Hypnos products 4.8 out of 5, giving us the confidence to provide Hypnos with our seal of approval and our customers' valuable insight when making informed purchasing decisions.

Buying from Hypnos is an investment in a quality, long-lasting, and comfortable bed tailored to your needs, crafted by skilled craftsmen committed to sustainable practises. Using only the finest quality materials, all Hypnos beds and mattresses are handmade by skilled craftsmen, ensuring that each one is of the highest quality and built to last. This is backed up by Hypnos’ long-guarantee period, showing that they are confident in the quality and durability of their products. Hypnos is committed to using sustainable and eco-friendly materials in its products and minimising their environmental impact. All raw natural materials can be traced back to their origin and certified with organisations like Red Tractor, The Woolkeepers®, Better Cotton, CottonConnect, the Soil Association, and the Global Organic Textile Standard—perfect for any eco-conscious customer.

read more
Trustpilot Logo
Rated Excellent
Review stars
5/5
(1 Reviews)
  • Quality of product 4 / 5
  • Value for money 5 / 5
  • 5 Star 1
  • 4 Star 0
  • 3 Star 0
  • 2 Star 0
  • 1 Star 0
View all ratings
5
4
3
2
1
  • Review stars

    comfortable. so far so good, Hope that it stays firm long term as our last mattress (not from Land of Beds) began to sag after a year or so.

    read more
    Mrs V Vallis
    13/03/2025

Customer Questions & Answers

  • What is the depth of this mattress?

    The mattress is 30cm.

  • Do I need to turn this mattress?

    This is a seasonal turn mattress, which means you need to turn the mattress over and should rotate from head to toe on a regular basis to ensure even use.

  • How long will this mattress last?

    This mattress is guaranteed for 10 years.

  • Can you take away my old mattress?

    Yes, we can remove your old mattress at the same time as delivering your new one. You can add this service at checkout.

  • Does this mattress have an odour?

    As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.

  • Will this mattress make me hot?

    This product has natural properties which help wick away moisture allowing air to circulate through the mattress. Therefore in most situations, this mattress won't cause excessive heat.

Don't miss these special offers!

Complete your look

More to Explore

Mattresses
Hypnos Mattresses
Medium Mattresses
Pocket Spring Mattresses
Natural Fibre Mattresses
Award Winning Mattresses

Select Size

Small Single
2ft 6in x 6ft 3in
£1,099
Save £500
RRP £1,599
Single
3ft x 6ft 3in
£1,099
Save £500
RRP £1,599
Small Double
4ft x 6ft 3in
£1,399
Save £600
RRP £1,999
Double
4ft 6in x 6ft 3in
£1,399
Save £600
RRP £1,999
King Size
5ft x 6ft 6in
£1,399
Save £800
RRP £2,199
Was £1,559
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
£2,459
Save £1,040
RRP £3,499
Super King Size
6ft x 6ft 6in
£1,869
Save £800
RRP £2,669
Super King Size Zip & Link
2 x 3ft x 6ft 6in
£2,459
Save £1,040
RRP £3,499

Size Guide

Metric (cm)
width x length
Imperial (ft)
width x length
Small Single
75 x 190cm
2ft 6in x 6ft 3in
Small Single Long
75 x 200cm
2ft 6in x 6ft 6in
Single
90 x 190cm
3ft x 6ft 3in
Long single
90 x 200cm
3ft x 6ft 6in
Small Double
120 x 190cm
4ft x 6ft 3in
Small Double Long
120 x 200cm
4ft x 6ft 6in
Double
135 x 190cm
4ft 6in x 6ft 3in
Long double
135 x 200cm
4ft 6in x 6ft 6in
European Double
140 x 200cm
4ft 8in x 6ft 6in
King Size
150 x 200cm
5ft x 6ft 6in
King Size Zip & Link
2 x 75 x 200cm
2 x 2ft 6in x 6ft 6in
European King Size
160 x 200cm
5ft 3in x 6ft 6in
Super King Size
180 x 200cm
6ft x 6ft 6in
Super King Size Zip & Link
2 x 90 x 200cm
2 x 3ft x 6ft 6in
Small Emperor
200 x 200cm
6ft 6in x 6ft 6in
Small Emperor Zip & Link
2 x 100 x 200cm
2 x 3ft 3in x 6ft 6in
Emperor
215 x 215cm
7ft x 7ft
Emperor Zip & Link
2 x 107.5 x 215cm
2 x 3ft 6in x 7ft

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Removal & Recycling

Removal & Recycling £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Get in the know with our buying guides

View all