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Hypnos Ortho Gold Mattress

Review Stars
4.8/5
(32 Reviews)
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£949

Delivery

From £30.39 per month
3 payments from £316.33
18+, T&C’s apply. Credit subject to status

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Pay in 3

Based on a spend of £949

3 interest-free payments of £316.33

The first payment is made at point of purchase, with the remaining 2 payments scheduled automatically every 30 days. No fees

18+, T&C apply, Credit subject to status.

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Spread the cost with finance

Finance example based on a spend of £949
Term
Monthly Payment
Total Payable
12 months
(0% APR)
£79.08
£949.00
24 months
(9.9% APR)
£43.57
£1,045.66
36 months
(9.9% APR)
£30.39
£1,094.00

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Delivery & Returns FAQs

Features You'll Love

  • Firm - Good for people who sleep on their front or back.
  • Suits back and front sleepers
  • Free 10 year guarantee included
  • Handcrafted in Great Britain
  • Foam-free - breathable natural materials throughout
  • Exclusively available at Land of Beds
  • ReActiveâ„¢ 8-Turn Pocket Springs - precise body support
  • British Wool, Himalayan Allo, Kapok & cotton fillings
  • Triple Edge Protectionâ„¢ - sleep right to the edge
  • Fully recyclable - designed to never go to landfill
  • 60 night comfort guarantee - love it or exchange it

Product Description

The Hypnos Ortho Gold is a luxury handcrafted firm orthopaedic-style pocket spring mattress made exclusively for Land of Beds. It's built around Hypnos's ReActiveâ„¢ 8-Turn Pocket Spring System and filled with breathable natural materials - Red Tractor Assured British Wool, a Himalayan Allo, Kapok and cotton blend, and eOlusâ„¢ sustainable fibre - with no foam and a chemical-free M-Pure treated cover. The result is a firm-feel (5/6) mattress that contours to your sleeping position to promote healthy spinal alignment, regulating temperature naturally and holding its support night after night. Hand tufted, finished with 3 rows of hand side stitching and backed by a free 10-year guarantee and a 60-night comfort guarantee, it's a genuine piece of British craftsmanship.


Who Is This Mattress For?

A handcrafted firm (5/6) orthopaedic-style pocket spring mattress filled with British Wool, a Himalayan Allo, Kapok and cotton blend and eOlusâ„¢ sustainable fibre, with Triple Edge Protectionâ„¢ edge support and a chemical-free cover, made exclusively for Land of Beds.

A premium foam-free pocket spring mattress best suited to sleepers who want firm, supportive spinal alignment, effective temperature regulation and minimal partner disturbance.

Firm Feel - 5/6: A supportive, solid feel designed to keep your body well supported throughout the night. Ideal for back and front sleepers, or those who prefer a firmer sleeping surface.

Best for

  • Back sleepers - keeps your spine well supported and aligned through the night
  • Front sleepers - keeps your body flat and supported, helping prevent your hips sinking
  • Heavier sleepers - provides the support needed for proper spinal alignment
  • People who want orthopaedic-style support - the 8-turn pocket springs contour to promote healthy spinal alignment
  • Couples - individually wrapped pocket springs move independently so you won't disturb each other
  • Hot sleepers - breathable British Wool, natural fibre blend and foam-free construction help regulate temperature naturally
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Side sleepers who need cushioning for shoulders and hips - the firm feel offers less give. See our softer mattresses
  • Lightweight sleepers who may find a firm feel too solid
  • Sleepers who prefer a soft, plush, sink-in feel

Inside This Mattress

ReActiveâ„¢ 8-Turn Pocket Spring System
What it is: Hypnos's expertly engineered pocket springs with 8 active turns in a single continuous design that senses individual comfort requirements.
How it helps you sleep: Contours to your sleeping position to promote healthy spinal alignment, while its bellow-like action drives cool air around the mattress to reduce moisture and maintain a comfortable temperature.

Red Tractor Assured British Wool
What it is: A soft, insulating upholstery layer of pure British wool sourced from Red Tractor certified farms, with full supply chain traceability.
How it helps you sleep: Naturally regulates temperature to keep you cool in summer and warm in winter, while its hygroscopic properties wick away body moisture for a dry, comfortable surface.

Himalayan Allo, Kapok and Cotton Blended Layer
What it is: A durable, lightweight comfort layer blending sustainably sourced Himalayan Allo and Kapok fibres with responsibly sourced cotton.
How it helps you sleep: Offers both support and resilience while the cotton and Allo naturally absorb moisture for a cooler, more comfortable sleep, in a layer that is both biodegradable and renewable.

Cotton Layer
What it is: A sustainably sourced cotton comfort layer with responsive properties that complement the spring unit.
How it helps you sleep: Adds a comfortable, breathable feel that enhances airflow through the mattress for a fresher night's sleep.

eOlusâ„¢ Sustainable Fibre
What it is: A sustainable comfort layer made from repurposed discarded polymer-based bottles, with a unique vertically crimped design that facilitates air circulation.
How it helps you sleep: Actively regulates body temperature and wicks moisture more efficiently than foam, while keeping a similar soft, spongy texture for added comfort.

Triple Edge Protectionâ„¢
What it is: Hypnos's higher-tension edge spring system providing true edge-to-edge support with a non-roll-off reinforced edge.
How it helps you sleep: Extends the usable sleeping area right to the very edge and prevents roll-off, giving you full support across the whole surface.

M-Pure Treated Cover
What it is: A cover treated with M-Pure, a 100% sustainable, biodegradable, bio-based natural fire retardant used instead of chemical retardants.
How it helps you sleep: Gives a fresh, hygienic sleeping surface made with natural ingredients, for a safer, healthier sleep environment.

Hand Tufted with 3 Rows of Hand Side Stitching
What it is: A traditional hand-tufting method that secures the fillings from top to bottom, finished with three rows of hand side stitching applied by senior upholsterers.
How it helps you sleep: Keeps the fillings evenly distributed to prevent lumps, while the side stitching strengthens the borders, stops the springs distorting and extends the sleeping area to the very edge.

Flag-stitched Handles & Chrome Air Vents
What it is: Flag-stitched handles on all sides and chrome-finished ventilation eyelets set into the mattress borders.
How it helps you sleep: The handles make rotating the mattress easy for even wear, while the chrome vents promote air circulation to regulate temperature and keep the mattress fresh.


Specification

FEATURE DETAIL
Brand Hypnos
Category Mattress
Model Ortho Gold
Exclusive to Land of Beds
Firmness Firm (5/6)
Mattress Type Orthopaedic pocket spring with natural fillings
Foam Free Yes
Spring System ReActiveâ„¢ 8-Turn Pocket Spring
Comfort Layers Red Tractor Assured British Wool, Himalayan Allo, Kapok & Cotton Blend, Cotton, eOlusâ„¢ Sustainable Fibre
Cover Material M-Pure treated cover
Mattress Finish Hand Tufted
Mattress Depth 29cm
Edge Support Yes - Triple Edge Protectionâ„¢
Motion Isolation Yes
Temperature Regulation Yes - breathable natural fillings and open pocket spring construction
Hypoallergenic Yes - natural wool fillings
Care Instructions No need to turn - rotate head to toe regularly to extend lifespan
Handles Yes - Flag-stitched
Air Vents Yes - Chrome
Side Stitching 3 rows hand side stitching
Compatible Bed Bases Slatted (slats no more than 7cm apart) and divan bases
Single or Double Sided Single sided - do not flip
Country of Manufacture Great Britain
Maximum Weight Per Side 114kg (18st) per side
Guarantee 10 years
Mattress Trial 60 nights
Ideal For Back sleepers, front sleepers, heavier sleepers, orthopaedic support
Certifications Royal Warrant
NBF Approved
Made in Britain
Fire resistance BS7177:2008 compliant - M-Pure Natural Treatment
Sustainability Foam-free
100% recyclable
eOlusâ„¢ recycled fibre fillings
FSC and PEFC certified timber
Renewable sugar cane packaging
Packaging Type Renewable sugar cane packaging; 100% recyclable

Dimensions

SIZE WIDTH x LENGTH x DEPTH WEIGHT
Small Single 75cm (2ft6) x 190cm (6ft3) x 29cm (11.4'') 17kg (37lbs)
Single 90cm (3ft) x 190cm (6ft3) x 29cm (11.4'') 21kg (46lbs)
Small Double 120cm (4ft) x 190cm (6ft3) x 29cm (11.4'') 28kg (62lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 29cm (11.4'') 31kg (68lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 29cm (11.4'') 37kg (82lbs)
King Size Zip and Link 2 x 75cm (2ft6) x 200cm (6ft6) x 29cm (11.4'') 2 x 38kg (84lbs)
European King Size 160cm (5ft3) x 200cm (6ft6) x 29cm (11.4'') 39kg (86lbs)
Super King Size 180cm (6ft) x 200cm (6ft6) x 29cm (11.4'') 44kg (97lbs)
Super King Size Zip and Link 2 x 90cm (3ft) x 200cm (6ft6) x 29cm (11.4'') 2 x 45kg (99lbs)

How it Compares

Vs softer models: Softer mattresses cushion the shoulders and hips and suit side sleepers needing pressure relief. The Ortho Gold instead gives a firm, solid surface that keeps the spine well supported, which is better for back and front sleepers and those who prefer a firmer feel.

Vs medium and medium firm models: A medium (3/6) or medium firm (4/6) mattress offers more give and broader all-round suitability. The Ortho Gold sits firmer at 5/6, prioritising support and spinal alignment over cushioning - the right choice if you specifically want a firm orthopaedic-style feel.

Vs premium / luxury ranges: The Ortho Gold shares the same handcrafted construction, natural fillings and ReActiveâ„¢ pocket spring technology as Hypnos's higher-end models. The difference is typically in the depth of the comfort layers and the spring count, rather than any compromise in quality or craftsmanship.


10 Year Guarantee

The Ortho Gold is backed by Hypnos's free 10-year manufacturer's guarantee against defects in materials and workmanship. Given the quality of the natural materials and the handcrafted construction, this is a mattress built to last - the guarantee reflects that.


Awards & Accreditations

The Hypnos Ortho Gold has received the following awards and accreditations:

  • Land of Beds Expert Choice - Tried and tested by our team of independent experts and quality assured to ensure exceptional value for money.
  • Hypnos Royal Warrant Holder - Hypnos holds a Royal Warrant from His Majesty King Charles III for beds, mattresses and upholstery. It's a standard of craftsmanship that has to be earned and maintained.
  • National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing.
  • Made in Britain - Independently certified confirmation that this mattress is manufactured in the UK.

Ready to Upgrade Your Sleep for Better Rest?

The Hypnos Ortho Gold delivers a rare combination: firm, orthopaedic-style support, responsive pocket springs, and breathable natural materials - all handcrafted in Britain and backed by a free 10-year guarantee. If you sleep on your back or front, share a bed, or simply want a firmer, well-supported surface that feels as good in five years as it does on night one, this is the one to consider.

Select your size above and add to basket. Free UK delivery and your 10-year guarantee are included.

Not sure which Hypnos mattress is right for you? See our Mattress Buying Guide for expert guidance on mattress types, fillings and comfort levels.


60 Night Mattress Trial

Choosing a mattress online takes trust. That's why the Ortho Gold comes with a 60 night comfort guarantee - if it doesn't feel right, we'll exchange it. View the full mattress trial policy.


WHAT'S INCLUDED?
Mattress Yes
Base No
Headboard No
read more

Product Specification

SUMMARY
Brand
Hypnos
Model
Ortho Gold
Category
Mattress
Guarantee
10 years
No. of Springs
ReActive 8
DIMENSIONS
Mattress Depth
29cm / 11.4inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Hypnos

Hypnos: quality sleep shouldn’t cost the earth.

Hypnos is a fourth- and fifth-generation, UK-based luxury bed and mattress manufacturer known for its high-quality craftsmanship and durability. Proud holders of a Royal Warrant plus many other prestigious accolades, including winners of the Best Bed Manufacturer (Furniture Makers’ Company and Sleep Council) and the Good Design Awards, all of Hypnos' beds are made in the UK. As such, Hypnos has been awarded the Made in Britain label. Hypnos is also NBF (National Bed Federation) approved. These awards and recognitions are testaments to the quality and craftsmanship of Hypnos products and their commitment and reputation for providing excellent service.

At Land of Beds, we are proud to be able to offer our customers high-quality, luxurious products that are affordable and accessible to all consumers. Our relationship with Hypos dates back more than 15 years, and our independent customer reviews rate Hypnos products 4.8 out of 5, giving us the confidence to provide Hypnos with our seal of approval and our customers' valuable insight when making informed purchasing decisions.

Buying from Hypnos is an investment in a quality, long-lasting, and comfortable bed tailored to your needs, crafted by skilled craftsmen committed to sustainable practises. Using only the finest quality materials, all Hypnos beds and mattresses are handmade by skilled craftsmen, ensuring that each one is of the highest quality and built to last. This is backed up by Hypnos’ long-guarantee period, showing that they are confident in the quality and durability of their products. Hypnos is committed to using sustainable and eco-friendly materials in its products and minimising their environmental impact. All raw natural materials can be traced back to their origin and certified with organisations like Red Tractor, The Woolkeepers®, Better Cotton, CottonConnect, the Soil Association, and the Global Organic Textile Standard—perfect for any eco-conscious customer.

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Trustpilot Logo
Rated Excellent
Review stars
4.8/5
(32 Reviews)
  • Quality of product 4.7 / 5
  • Value for money 4.3 / 5
  • 5 Star 28
  • 4 Star 1
  • 3 Star 2
  • 2 Star 1
  • 1 Star 0
View all ratings
5
4
3
2
1
  • Review stars

    Very comfortable giving a good night's sleep

    read more
    FIONA PANTON
    12/05/2026
  • Review stars

    The mattress was supposed to be firm but it feels like a medium. It’s too soft and it does become uncomfortable.

    read more
    Mr Chauhan
    01/05/2026
  • Review stars

    So comfortable. What else is there to say? Highly recommended.

    read more
    Lisa Bissett
    20/04/2026
  • Review stars

    Very pleased with the whole package. Easy to discuss on the order, all arrived and delivered as promised. A little apprehensive at paying all up front. But all good and pleased with the matress.

    read more
    MR G MUNDIE
    07/04/2026
  • Review stars

    Labels not stitched in like i thought it would be poorly stitched, comfort 7 out off 10, I've had it 6 weeks spin it around every 2 days and its slightly not as firm all over as I thought this product would be Phil donnelly.

    read more
    Mr Donnelly
    27/03/2026
  • Review stars

    Bought to replace an older version of the same. Very comfy, good support, well made.

    read more
    Caroline Blake
    23/02/2026
  • Review stars

    You get what you pay for and this certainly looks luxurious. I bought on the advice of a friend with similar illnesses aa me and am not disappointed. The first couple of nights it took some time to get used being an orthopaedic mattress but all is well. I was fortunate to buy with a 60 day guarantee that if not satisfied I could change it. Helps when looking at cost.

    read more
    Lizzie
    08/02/2026
  • Review stars

    I recognise for some this may be perfect but I do not feel it is as firm as described. Have had this now about four weeks to see if we feel differently but unfortunately not. I have spoken to two very knowledgeable ladies at the company and I believe I chose the wrong bed. Thank you ladies

    read more
    TJU
    06/02/2026
  • Review stars

    Excellent mattress, which replaced my previous Hypnos ortho mattress which lasted well for over a decade. Very comfortable from the first night. Extremely pleased with my purchase. Was delivered efficiently, on time and with care.

    read more
    CJW
    24/11/2025

Customer Questions & Answers

  • Is this mattress suitable for a slatted base?

    Yes, this mattress is suitable for a slatted base as long as your slats are in good condition and no further apart than 7.5cm.

  • What is the depth of this mattress?

    This mattress is 29cm deep.

  • Do I need to turn this mattress?

    This is an easy-care mattress, which means you do not need to turn the mattress over, however, you should rotate from head to toe on a regular basis to ensure even use.

  • How long will this mattress last?

    This mattress is guaranteed for 10 years.

  • Can you take away my old mattress?

    Yes, we can remove your old mattress at the same time as delivering your new one. You can add this service at checkout.

  • Does this mattress have an odour?

    As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.

  • Will this mattress make me hot?

    This product has natural properties which help wick away moisture allowing air to circulate through the mattress. Therefore in most situations, this mattress won't cause excessive heat.

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Select Size

Small Single
2ft 6in x 6ft 3in
£949
Save £380
RRP £1,329
Single
3ft x 6ft 3in
£949
Save £380
RRP £1,329
Small Double
4ft x 6ft 3in
£1,099
Save £490
RRP £1,589
Double
4ft 6in x 6ft 3in
£999
Save £590
RRP £1,589
King Size
5ft x 6ft 6in
£999
Save £850
RRP £1,849
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
£1,999
Save £1,060
RRP £3,059
European King Size
5ft 3in x 6ft 6in
£1,299
Save £500
RRP £1,799
Super King Size
6ft x 6ft 6in
£1,469
Save £730
RRP £2,199
Super King Size Zip & Link
2 x 3ft x 6ft 6in
£1,999
Save £1,060
RRP £3,059

Size Guide

Metric (cm)
width x length
Imperial (ft)
width x length
Small Single
75 x 190cm
2ft 6in x 6ft 3in
Small Single Long
75 x 200cm
2ft 6in x 6ft 6in
Single
90 x 190cm
3ft x 6ft 3in
Long single
90 x 200cm
3ft x 6ft 6in
Small Double
120 x 190cm
4ft x 6ft 3in
Small Double Long
120 x 200cm
4ft x 6ft 6in
Double
135 x 190cm
4ft 6in x 6ft 3in
Long double
135 x 200cm
4ft 6in x 6ft 6in
European Double
140 x 200cm
4ft 8in x 6ft 6in
King Size
150 x 200cm
5ft x 6ft 6in
King Size Zip & Link
2 x 75 x 200cm
2 x 2ft 6in x 6ft 6in
European King Size
160 x 200cm
5ft 3in x 6ft 6in
Super King Size
180 x 200cm
6ft x 6ft 6in
Super King Size Zip & Link
2 x 90 x 200cm
2 x 3ft x 6ft 6in
Small Emperor
200 x 200cm
6ft 6in x 6ft 6in
Small Emperor Zip & Link
2 x 100 x 200cm
2 x 3ft 3in x 6ft 6in
Emperor
215 x 215cm
7ft x 7ft
Emperor Zip & Link
2 x 107.5 x 215cm
2 x 3ft 6in x 7ft

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Removal & Recycling

Removal & Recycling £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Get in the know with our buying guides

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