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Hypnos Ortho Platinum Mattress

Review Stars
5/5
(2 Reviews)
Select size:
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From
£1,089

Delivery

From £34.87 per month
3 payments from £363.00
18+, T&C’s apply. Credit subject to status

Klarna

Klarna

Pay in 3

Based on a spend of £1,089

3 interest-free payments of £363.00

The first payment is made at point of purchase, with the remaining 2 payments scheduled automatically every 30 days. No fees

18+, T&C apply, Credit subject to status.

For more information about Klarna click here.

Spread the cost with finance

Finance example based on a spend of £1,089
Term
Monthly Payment
Total Payable
12 months
(0% APR)
£90.75
£1,089.00
24 months
(9.9% APR)
£50.00
£1,199.91
36 months
(9.9% APR)
£34.87
£1,255.39

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Delivery & Returns FAQs

Features You'll Love

  • Extra Firm - The firmest level of support. Also known as orthopaedic.
  • Suits front sleepers, back sleepers and heavier sleepers
  • 10 year manufacturer's guarantee included
  • Handcrafted in Great Britain
  • Foam-free - breathable natural materials throughout
  • Exclusively available at Land of Beds
  • ReActiveProâ„¢ 6-Turn Pocket Springs - premium orthopaedic support with natural breathability
  • Red Tractor Assured British Wool, Cotton & eOlusâ„¢ sustainable fibre fillings
  • Triple Edge Protectionâ„¢ - firm edge-to-edge support across the full mattress
  • Turnable - turn and rotate for longer-lasting, even wear on both sides
  • Fully recyclable - designed to never go to landfill

Product Description

The Hypnos Ortho Platinum is a handcrafted, turnable extra firm pocket spring mattress made exclusively for Land of Beds, built around Hypnos's ReActiveProâ„¢ 6-Turn Pocket Spring system and filled with Red Tractor Assured British Wool, a cotton layer and eOlusâ„¢ sustainable fibre - all 100% foam-free and fully recyclable. The extra firm (6/6) orthopaedic tension delivers maximum support and minimal sink, while the Belgian Damask cover, Triple Edge Protectionâ„¢ and 3 rows of hand side stitching reflect genuine premium construction. This is a double-sided mattress - turn and rotate every 3-4 months to maintain even performance across both sleeping surfaces - backed by a free 10-year guarantee.


Who Is This Mattress For?

A handcrafted, foam-free turnable extra firm pocket spring mattress made exclusively for Land of Beds, featuring Hypnos's ReActiveProâ„¢ 6-Turn Pocket Spring system, Red Tractor Assured British Wool, cotton and eOlusâ„¢ sustainable fibre fillings, a Belgian Damask cover and Triple Edge Protectionâ„¢ - designed to deliver maximum orthopaedic support across both sleeping sides.

Extra Firm Feel - 6/6: Our firmest option, offering maximum support and minimal sink. Perfect for front sleepers, heavier individuals, or anyone who prefers a very firm, supportive mattress.

Best for

  • Front sleepers - keeps the body level and well supported throughout the night, preventing hips from sinking into the mattress
  • Back sleepers - delivers maximum firm resistance for consistent spinal alignment throughout the night
  • Heavier sleepers - the extra firm tension and turnable double-sided construction provide the support and durability needed for proper alignment over time
  • Those seeking orthopaedic support - a solid, non-yielding surface that keeps the body well supported throughout the night
  • Hot sleepers - Red Tractor Assured British Wool regulates temperature naturally, and cotton and eOlusâ„¢ fibre promote active airflow and moisture management
  • Those who want a longer-lasting mattress with even wear - the turnable construction distributes use across both sleeping sides, extending the lifespan of the mattress
  • Eco-conscious sleepers - 100% foam-free, fully recyclable, with natural fillings traceable to Red Tractor certified farms
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Side sleepers who need cushioning at the shoulders and hips - see our soft or medium mattress range for pressure-relieving options
  • Lightweight sleepers who may find extra firm does not contour sufficiently to their body weight
  • Sleepers who prefer a soft or plush feel

Inside This Mattress

ReActiveProâ„¢ 6-Turn Pocket Spring System
What it is: Hypnos's premium pocket spring system with the ReActiveProâ„¢ designation and 6 active turns per spring. Each spring is a single continuous coil that moves independently, responding to your body weight and position with firm extra firm resistance throughout.
How it helps you sleep: The ReActiveProâ„¢ engineering enhances the spring's sensitivity and responsiveness compared to standard spring systems, delivering consistent maximum orthopaedic support with minimal motion transfer between sleeping partners. The open spring structure drives air through the mattress to regulate temperature and keep it fresh night after night.

Red Tractor Assured British Wool
What it is: A natural upholstery filling sourced from farms certified under the Red Tractor scheme, covering animal welfare, traceability and environmental standards throughout the supply chain.
How it helps you sleep: A natural insulator that keeps you cool in summer and warm in winter by regulating body temperature and wicking moisture away as you sleep - particularly important for a firm mattress where natural breathability needs to do the work of keeping the sleeping surface comfortable.

Cotton Layer
What it is: A cotton comfort layer with responsive properties that work alongside the spring system to provide a comfortable feel and enhance breathability.
How it helps you sleep: Adds a breathable comfort layer between the body and the main spring unit, contributing a natural feel without softening the overall extra firm support of the mattress.

eOlusâ„¢ Sustainable Fibre
What it is: A comfort layer made from repurposed polymer bottles that would otherwise go to landfill. Its vertically crimped structure creates natural air channels through the fibre.
How it helps you sleep: Actively circulates air and wicks away moisture more efficiently than foam, helping to regulate body temperature throughout the night while maintaining a firm, supportive feel.

Triple Edge Protectionâ„¢
What it is: Higher-tension springs running around the full perimeter of the mattress, reinforcing the border from top to bottom.
How it helps you sleep: Extends the full orthopaedic sleeping surface right to the very edge - useful for heavier sleepers and those who use the full width of the bed, ensuring consistent extra firm support across the entire mattress.

Belgian Damask Cover
What it is: A soft-to-touch cover woven from certified sustainable cotton yarn and viscose in a damask construction, providing a smooth, fresh and hygienic sleeping surface.
How it helps you sleep: The breathable damask cover complements the natural and sustainable fillings beneath, keeping the sleeping surface cool and comfortable on both sides of this turnable mattress.

3 Rows of Hand Side Stitching
What it is: Senior upholsterers use long needles and twine to hand-stitch the outer springs to the mattress border at three points - top, middle and bottom.
How it helps you sleep: Three rows of stitching deliver exceptional edge strength, prevent spring distortion and extend the firm sleeping area right to the border. The additional row adds structural integrity that is particularly beneficial on a turnable mattress used on both sides.


Specification

FEATURE DETAIL
Brand Hypnos
Category Mattress
Model Ortho Platinum
Exclusive to Land of Beds
Firmness Extra Firm (6/6)
Mattress Type Orthopaedic pocket spring with natural fillings
Foam Free Yes
Spring System ReActiveProâ„¢ 6-Turn Pocket Spring
Comfort Layers Red Tractor Assured British Wool, Cotton, eOlusâ„¢ Sustainable Fibre
Cover Material Belgian Damask (certified sustainable cotton yarn and viscose)
Mattress Depth 30cm
Edge Support Yes - Triple Edge Protectionâ„¢
Motion Isolation Yes
Temperature Regulation Yes - British Wool, Cotton and eOlusâ„¢ fibre regulate temperature and promote airflow
Hypoallergenic Yes
Care Instructions Turn and rotate head to toe every 3-4 months. During the first 3 months, rotate and flip weekly to encourage even settlement of fillings
Handles Yes - Flag-stitched, all sides
Air Vents Yes - Chrome
Side Stitching 3 rows hand side stitching
Compatible Bed Bases Slatted (slats no more than 7cm apart) and divan bases
Single or Double Sided Double sided - can be flipped
Country of Manufacture Great Britain
Maximum Weight Per Side Up to 114kg (18st) per side
Guarantee 10 years
Ideal For Front sleepers, back sleepers, heavier sleepers, orthopaedic support
Certifications Royal Warrant - Beds, Mattresses and Upholstery
NBF Approved
Made in Britain
Fire resistance BS7177:2008 compliant
Sustainability Foam-free
100% recyclable
eOlusâ„¢ recycled fibre fillings
Red Tractor Assured natural materials
Belgian Damask certified sustainable cotton
Packaging Type 100% recyclable sugar cane packaging

Dimensions

SIZE WIDTH x LENGTH x DEPTH WEIGHT
Small Single 75cm (2ft6) x 190cm (6ft3) x 30cm (11.8'') [TO CONFIRM]kg ([TO CONFIRM]lbs)
Single 90cm (3ft) x 190cm (6ft3) x 30cm (11.8'') [TO CONFIRM]kg ([TO CONFIRM]lbs)
Small Double 120cm (4ft) x 190cm (6ft3) x 30cm (11.8'') [TO CONFIRM]kg ([TO CONFIRM]lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 30cm (11.8'') [TO CONFIRM]kg ([TO CONFIRM]lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 30cm (11.8'') [TO CONFIRM]kg ([TO CONFIRM]lbs)
King Size Zip and Link 2 x 75cm (2ft6) x 200cm (6ft6) x 30cm (11.8'') [TO CONFIRM]kg ([TO CONFIRM]lbs) [see note]
Super King Size 180cm (6ft) x 200cm (6ft6) x 30cm (11.8'') [TO CONFIRM]kg ([TO CONFIRM]lbs)
Super King Size Zip and Link 2 x 90cm (3ft) x 200cm (6ft6) x 30cm (11.8'') [TO CONFIRM]kg ([TO CONFIRM]lbs) [see note]

How it Compares

Vs softer models: The Ortho Platinum is an extra firm (6/6) orthopaedic mattress offering maximum resistance and minimal sink. It is designed specifically for front and back sleepers and heavier individuals who need the firmest possible support. Softer and medium models suit side sleepers and those who need pressure relief at the shoulders and hips. If you are unsure whether extra firm is right for you, our medium mattress range is a well-balanced starting point for most sleeper types.

Vs firm models: Standard firm mattresses provide solid support with some surface give. The Ortho Platinum's extra firm tension goes further - it is for those who specifically need maximum orthopaedic resistance rather than a firmly supportive but still cushioning surface. The ReActiveProâ„¢ spring technology delivers that resistance with natural breathability from the wool and eOlusâ„¢ fillings.

Vs other Hypnos orthopaedic models: The Ortho Platinum introduces a notable combination not found elsewhere in the Hypnos orthopaedic range at Land of Beds: extra firm (6/6) tension paired with a turnable double-sided design and 3 rows of hand side stitching. Compared to the Ortho Silver and Ortho Bronze - which offer a choice between Firm and Extra Firm in a no-turn format - the Ortho Platinum is a single extra firm tension on a turnable construction, making it the right choice for those who want maximum orthopaedic support and the extended lifespan benefit of a double-sided mattress.


10 Year Guarantee

The Hypnos Ortho Platinum is backed by Hypnos's free 10-year manufacturer's guarantee against defects in materials and workmanship. Handcrafted in Britain with natural fillings, ReActiveProâ„¢ spring technology, 3 rows of hand side stitching and a turnable double-sided construction, this is an orthopaedic mattress built to perform on both sides for the long term - the guarantee reflects that confidence.


Awards & Accreditations

Hypnos Royal Warrant Holder - Hypnos has held a Royal Warrant since 1929, supplying beds to the British Royal Household. It is a standard of craftsmanship that has to be earned and maintained over generations.

National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing. Not every mattress brand carries this approval.

Made in Britain - Independently certified confirmation that the Ortho Platinum is manufactured in the UK, by Hypnos's fourth- and fifth-generation craftsmen.


Ready to Upgrade Your Sleep for Better Rest?

The Hypnos Ortho Platinum combines Hypnos's ReActiveProâ„¢ spring technology with maximum extra firm orthopaedic support, natural British Wool fillings, Triple Edge Protectionâ„¢, 3 rows of hand side stitching and a turnable design for long-term even wear - all foam-free, fully recyclable and backed by a 10-year guarantee. If you need the firmest possible support and want a mattress built to last on both sides, this is worth serious consideration.

Select your size above and add to basket. Free UK delivery and your 10-year guarantee are included.

Not sure which Hypnos mattress is right for you? See our Mattress Buying Guide for expert guidance on mattress types, fillings and comfort levels.


WHAT'S INCLUDED?
Mattress Yes
Base No
Headboard No
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Product Specification

SUMMARY
Brand
Hypnos
Model
Ortho Platinum
Category
Mattress
Guarantee
10 years
No. of Springs
ReActivePro 6
DIMENSIONS
Mattress Depth
30cm / 11.8inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Hypnos

Hypnos: quality sleep shouldn’t cost the earth.

Hypnos is a fourth- and fifth-generation, UK-based luxury bed and mattress manufacturer known for its high-quality craftsmanship and durability. Proud holders of a Royal Warrant plus many other prestigious accolades, including winners of the Best Bed Manufacturer (Furniture Makers’ Company and Sleep Council) and the Good Design Awards, all of Hypnos' beds are made in the UK. As such, Hypnos has been awarded the Made in Britain label. Hypnos is also NBF (National Bed Federation) approved. These awards and recognitions are testaments to the quality and craftsmanship of Hypnos products and their commitment and reputation for providing excellent service.

At Land of Beds, we are proud to be able to offer our customers high-quality, luxurious products that are affordable and accessible to all consumers. Our relationship with Hypos dates back more than 15 years, and our independent customer reviews rate Hypnos products 4.8 out of 5, giving us the confidence to provide Hypnos with our seal of approval and our customers' valuable insight when making informed purchasing decisions.

Buying from Hypnos is an investment in a quality, long-lasting, and comfortable bed tailored to your needs, crafted by skilled craftsmen committed to sustainable practises. Using only the finest quality materials, all Hypnos beds and mattresses are handmade by skilled craftsmen, ensuring that each one is of the highest quality and built to last. This is backed up by Hypnos’ long-guarantee period, showing that they are confident in the quality and durability of their products. Hypnos is committed to using sustainable and eco-friendly materials in its products and minimising their environmental impact. All raw natural materials can be traced back to their origin and certified with organisations like Red Tractor, The Woolkeepers®, Better Cotton, CottonConnect, the Soil Association, and the Global Organic Textile Standard—perfect for any eco-conscious customer.

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Trustpilot Logo
Rated Excellent
Review stars
5/5
(2 Reviews)
  • Quality of product 5 / 5
  • Value for money 5 / 5
  • 5 Star 2
  • 4 Star 0
  • 3 Star 0
  • 2 Star 0
  • 1 Star 0
View all ratings
5
4
3
2
1
  • Review stars

    Fantastic mattress. Nice firm support and has helped my back pain.

    read more
    Maya Bennet
    07/01/2026
  • Review stars

    Fantastic mattress. Nice firm support and has helped my back pain.

    read more
    Maya Bennet
    07/01/2026

Customer Questions & Answers

  • What is the depth of this mattress?

    The mattress is 30cm.

  • Do I need to turn this mattress?

    This is a seasonal turn mattress, which means you need to turn the mattress over and should rotate from head to toe on a regular basis to ensure even use.

  • How long will this mattress last?

    This mattress is guaranteed for 10 years.

  • Can you take away my old mattress?

    Yes, we can remove your old mattress at the same time as delivering your new one. You can add this service at checkout.

  • Does this mattress have an odour?

    As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.

  • Will this mattress make me hot?

    This product has natural properties which help wick away moisture allowing air to circulate through the mattress. Therefore in most situations, this mattress won't cause excessive heat.

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Extra Firm Mattresses
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Select Size

Small Single
2ft 6in x 6ft 3in
£1,089
Save £510
RRP £1,599
Single
3ft x 6ft 3in
£1,089
Save £510
RRP £1,599
Small Double
4ft x 6ft 3in
£1,389
Save £610
RRP £1,999
Double
4ft 6in x 6ft 3in
£1,389
Save £610
RRP £1,999
King Size
5ft x 6ft 6in
£1,389
Save £810
RRP £2,199
Was £1,549
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
£2,449
Save £1,050
RRP £3,499
Super King Size
6ft x 6ft 6in
£1,859
Save £810
RRP £2,669
Super King Size Zip & Link
2 x 3ft x 6ft 6in
£2,449
Save £1,050
RRP £3,499

Size Guide

Metric (cm)
width x length
Imperial (ft)
width x length
Small Single
75 x 190cm
2ft 6in x 6ft 3in
Small Single Long
75 x 200cm
2ft 6in x 6ft 6in
Single
90 x 190cm
3ft x 6ft 3in
Long single
90 x 200cm
3ft x 6ft 6in
Small Double
120 x 190cm
4ft x 6ft 3in
Small Double Long
120 x 200cm
4ft x 6ft 6in
Double
135 x 190cm
4ft 6in x 6ft 3in
Long double
135 x 200cm
4ft 6in x 6ft 6in
European Double
140 x 200cm
4ft 8in x 6ft 6in
King Size
150 x 200cm
5ft x 6ft 6in
King Size Zip & Link
2 x 75 x 200cm
2 x 2ft 6in x 6ft 6in
European King Size
160 x 200cm
5ft 3in x 6ft 6in
Super King Size
180 x 200cm
6ft x 6ft 6in
Super King Size Zip & Link
2 x 90 x 200cm
2 x 3ft x 6ft 6in
Small Emperor
200 x 200cm
6ft 6in x 6ft 6in
Small Emperor Zip & Link
2 x 100 x 200cm
2 x 3ft 3in x 6ft 6in
Emperor
215 x 215cm
7ft x 7ft
Emperor Zip & Link
2 x 107.5 x 215cm
2 x 3ft 6in x 7ft

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Removal & Recycling

Removal & Recycling £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Get in the know with our buying guides

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