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Land Of Beds Sutton Ortho Divan Bed

Divan Bed
(mattress with base)
Select size:
Select Size
From
£1,179

Delivery

From £37.75 per month
3 payments from £393.00
18+, T&C’s apply. Credit subject to status

Klarna

Klarna

Pay in 3

Based on a spend of £1,179

3 interest-free payments of £393.00

The first payment is made at point of purchase, with the remaining 2 payments scheduled automatically every 30 days. No fees

18+, T&C apply, Credit subject to status.

For more information about Klarna click here.

Spread the cost with finance

Finance example based on a spend of £1,179
Term
Monthly Payment
Total Payable
12 months
(0% APR)
£98.25
£1,179.00
24 months
(9.9% APR)
£54.13
£1,299.08
36 months
(9.9% APR)
£37.75
£1,359.14

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Bed Assembly
Delivery & Returns FAQs

Features You'll Love

  • Firm - Good for people who sleep on their front or back.
  • Complete sleep set: base and Sutton Ortho mattress included. Everything you need in one purchase
  • Suits back and front sleepers, heavier sleepers and couples
  • Handcrafted in Great Britain - made in West Yorkshire
  • Foam-free - breathable natural materials throughout
  • Exclusively available at Land of Beds
  • 4000 Pocket Springs - individually wrapped springs reduce partner disturbance
  • Hypoallergenic layer, cotton and viscose damask fillings
  • 2 rows hand side stitching - extends the sleeping surface to the very edge
  • Platform top base - a firm, stable foundation for the included mattress

Product Description

The Land of Beds Sutton Ortho Divan Set is a complete sleep package made exclusively for Land of Beds in West Yorkshire, available in Small Single through to Super King. Each set includes an upholstered platform top base in a range of fabric colours and the Sutton Ortho mattress - a firm (5/6) natural pocket spring mattress with 4000 individually wrapped springs, filled with a hypoallergenic layer and cotton and viscose damask fillings, finished with 2 rows of hand side stitching and a tufted wool cover. The set is entirely foam-free, designed for back and front sleepers and heavier individuals who need firm, reliable support, and is backed by a 5 year manufacturer's guarantee on the mattress and a 1 year guarantee on the base.


Who Is This Divan Set For?

A complete firm (5/6) divan bed set made exclusively for Land of Beds, including the Sutton Ortho mattress with 4000 pocket springs, a hypoallergenic layer and cotton and viscose damask fillings, an upholstered platform top base available in a range of fabrics and colours, flexible drawer storage options, and a 5 year manufacturer's guarantee on the mattress.

Best for

  • Customers buying a complete sleep package - the set includes a base and mattress chosen and tested to work together, removing the guesswork of pairing separately
  • Back sleepers - the firm (5/6) Sutton Ortho mattress keeps the spine well supported and aligned, maintaining the natural curve of the back throughout the night
  • Front sleepers - the firm tension keeps the body flat and well supported, preventing the hips from dipping and reducing strain on the lower back
  • Heavier sleepers - the firm tension and 4000-count pocket spring system provide the support and durability needed for proper spinal alignment
  • Couples - 4000 individually wrapped pocket springs move independently, so you will not feel your partner's movements during the night
  • Those wanting orthopaedic support - a firm, solid sleeping surface with edge-to-edge coverage and reinforced borders
  • Customers who need integrated storage - choose from 2 full size drawers, 4 full size drawers, or 2+2 continental drawers
  • Allergy sufferers - a dedicated hypoallergenic layer within the mattress creates a cleaner, healthier sleep environment
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Side sleepers - the firm tension provides limited cushioning for shoulders and hips; explore our medium or soft divan sets for better pressure relief
  • Sleepers who prefer a soft, plush feel

Worth knowing:

  • This set includes the divan base and the Sutton Ortho mattress. A headboard is not included and is sold separately
  • Storage configuration: choose from no storage, 2 full size drawers, 4 full size drawers, or 2+2 continental drawers. Drawers have a 15kg weight limit per standard drawer. Allow clear floor space on the drawer side to open drawers fully
  • Base assembly: the base arrives in two sections for all sizes larger than a single. Approximate assembly time is 30 minutes with two people. Single size bases arrive in one section

Inside This Divan Set

Platform Top Base
What it is: A solid, upholstered platform top base providing a firm, flat wooden surface beneath the mattress. Available in a range of fabric colours and upholstery options.
How it helps you: The platform top provides a consistent, even surface that complements the Sutton Ortho's firm spring tension - there is no flex from the base, so the mattress performs exactly as intended. A solid platform also helps prolong mattress life by giving it a stable, supported foundation every night.

Storage Options
What it is: Three drawer configurations are available in addition to non-storage: 2 full size drawers, 4 full size drawers, and 2+2 continental drawers. Drawers sit flush within the base when closed.
How it helps you: Each standard drawer has a 15kg weight limit and provides easy daily access to spare bedding, pillows or seasonal items without the need to lift the mattress. Continental drawers are shallower and wider than full size drawers, making them better suited to flatter items. Allow clear floor space on the drawer side when ordering a drawer model.

The Included Mattress: Sutton Ortho
What it is: A firm (5/6) natural pocket spring mattress with 4000 individually wrapped springs, filled with a hypoallergenic layer and cotton and viscose damask fillings. Finished with 2 rows of hand side stitching, edge-to-edge support, chrome air vents, up to 8 handles, and covered in 100% Viscose with a hand tufted wool tuft finish. Mattress depth is 30cm.
How it helps you: The 4000 pocket springs deliver firm, precise support that responds to your body weight and position while keeping movement isolated to your side of the bed. The cotton and damask fillings provide a comfortable surface without any foam, and the edge-to-edge support system means you can use the full width of the mattress without the sensation of rolling off. The hand side stitching reinforces the borders and prevents spring distortion at the edges. This is a double-sided mattress - flip and rotate regularly to ensure even wear.


Specification

The Set

Feature Detail
Brand Land of Beds
Category Divan Bed
Model Sutton Ortho
Exclusive to Land of Beds
What Is Included Divan base and mattress. Headboard not included
Mattress Guarantee 5 years
Base Guarantee 1 year
Maximum Weight Per Side 114kg (18st) per side
Certifications NBF Approved
Fire resistance BS7177:2008 compliant
Country of Manufacture Great Britain - West Yorkshire
Packaging Type Partially assembled

The Base

Feature Detail
Base Type Platform Top
Upholstery Available in a range of fabrics and colours
Storage Options Non storage
2 Full Size Drawers
4 Full Size Drawers
2+2 Continental Drawers
Drawer Weight Limit 15kg per standard drawer
Feet or Castors Feet - also known as glides
Base Depth (inc. glides) 35cm
Headboard Included No - sold separately
Assembly Required Yes - base arrives in two sections for all sizes larger than single
Approx Assembly Time 30 mins with two people

The Included Mattress

Feature Detail
Mattress Name Land of Beds Sutton Ortho
Firmness Firm (5/6)
Mattress Type Natural pocket spring with hypoallergenic and damask fillings
Foam Free Yes
Spring System Pocket Springs
Spring Count 4000
Comfort Layers Hypoallergenic Layer, Cotton and Viscose Damask
Cover Material 100% Viscose
Mattress Finish Hand Tufted with Wool Tufts
Mattress Depth 30cm
Edge Support Yes - edge-to-edge support
Motion Isolation Yes - individually wrapped pocket springs
Hypoallergenic Yes - dedicated hypoallergenic layer
Handles Yes
Air Vents Yes - Chrome
Side Stitching 2 rows hand side stitching
Single or Double Sided Double sided - can be flipped
Care Instructions Flip and rotate head to toe every 3 months to ensure even wear
Ideal For Back sleepers, front sleepers, heavier sleepers, couples

Dimensions & Weights

SIZE WIDTH x LENGTH x TOTAL DEPTH (inc. glides) MATTRESS WEIGHT
Small Single 75cm (2ft6) x 190cm (6ft3) x 65cm (25'') 33kg (73lbs)
Single 90cm (3ft) x 190cm (6ft3) x 65cm (25'') 39kg (86lbs)
Small Double 120cm (4ft) x 190cm (6ft3) x 65cm (25'') 52kg (115lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 65cm (25'') 59kg (130lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 65cm (25'') 68kg (150lbs)
Super King Size 180cm (6ft) x 200cm (6ft6) x 65cm (25'') 82kg (181lbs)
BASE TYPE DEPTH (inc. glides)
Platform Top 35cm (14'')

The total depth figure combines the platform top base (35cm) and the mattress (30cm).


How It Compares

Vs bed frames: The Sutton Ortho Divan Set sits lower to the floor than most bed frames and has a fully upholstered profile with no exposed legs or joints. The set includes the mattress, so there is no additional pairing decision to make. Bed frames offer more design variety and height options, but the integrated base and mattress combination of a divan set ensures both components are matched to work together from day one.

Vs other divan sets in the range: The Sutton Ortho sits at firm (5/6), one step below our extra firm Splendour Ortho. If you want maximum firmness with virtually no surface give, the Splendour Ortho is the right step up. The Sutton Ortho is the stronger choice for back sleepers who want firm support with a touch more surface comfort, or for those who find extra firm mattresses too unyielding. Both sets are foam-free and exclusive to Land of Beds.

Vs premium branded divan sets: The Sutton Ortho shares the same core qualities as many premium ranges - a high pocket spring count, foam-free construction, hand side stitching and natural fillings. Being an exclusive Land of Beds own-brand product, it delivers firm orthopaedic support at a strong price point. Premium branded sets will typically offer deeper comfort layers and may include additional sustainability or certification credentials, but for a well-built firm divan set from quality natural materials, the Sutton Ortho is a reliable choice.


5 Year Guarantee

The Sutton Ortho Divan Set is backed by a 5 year manufacturer's guarantee on the mattress against defects in materials and workmanship, and a 1 year guarantee on the base. Made in West Yorkshire with a 4000-count pocket spring system and natural fillings, this is a set built to perform reliably for years.


Awards & Accreditations

National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing. NBF approval means the Sutton Ortho has been independently assessed - it is not a self-awarded badge.

Made in Britain - The Sutton Ortho is manufactured in West Yorkshire, Great Britain. British-made construction means quality control at every stage of the process.


Ready to Upgrade Your Sleep?

The Sutton Ortho Divan Set delivers firm, dependable support from a 4000-count pocket spring system, foam-free natural fillings, edge-to-edge coverage and 2 rows of hand side stitching - all handcrafted in West Yorkshire and exclusive to Land of Beds. If you sleep on your back or front, are a heavier sleeper, or simply need a firm, well-built sleep set that will keep you supported night after night, this is the one to consider.

Select your size above and add to basket. Free UK delivery and your 5 year guarantee are included.

Not sure which divan set is right for you? See our Divan Beds Buying Guide for expert guidance on base types, storage options and mattress comfort levels.


WHAT'S INCLUDED?
Divan base Yes
Sutton Ortho mattress Yes - included as part of the set
Assembly fixings and instructions Yes
Feet or castors Yes - glides
Headboard No - sold separately
read more

Product Specification

SUMMARY
Brand
Land Of Beds
Model
Sutton Ortho
Category
Divan Bed
Guarantee
5 years
No. of Springs
4000
DIMENSIONS
Base Depth
35cm / 13.8inch
Mattress Depth
30cm / 11.8inch
Total (Base + Mattress)
65cm / 25.6inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Land Of Beds

Land of Beds A good night’s sleep begins with a great bed.

As a third-generation business, Land of Beds has built a strong reputation for offering top-notch products and exceptional customer service. Land of Beds provides high-quality, durable, and comfortable bedding options across various price points. With a focus on customer satisfaction, we stand behind our products with excellent warranties and a commitment to ensuring customers are delighted with their purchases.

Discover the exceptional quality of our exclusive product line at Land of Beds. We take pride in providing our customers with the finest products available. With our products consistently receiving rave reviews, averaging 4.7 out of 5, you can trust the valuable insights from our satisfied customers when making informed purchasing decisions. Experience superior quality and confidently make your next sleep-related purchase at Land of Beds.

With a longstanding reputation for excellence, we are dedicated to helping as many people as possible achieve a better night's sleep. Our commitment to quality is reflected in our 'Made in Britain' products, reassuring you of superior craftsmanship. Rest easy knowing that Land of Beds stands behind the quality of its products with our guarantee, showcasing our unwavering confidence. Discover the perfect bedding solution for your needs and sleep soundly with Land of Beds.

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Customer Questions & Answers

  • Does the divan set come with the mattress included?

    Yes. The Sutton Ortho Divan Set includes both the upholstered platform top base and the Sutton Ortho mattress as a matched pair. You do not need to purchase a mattress separately. A headboard is not included and is sold separately.

  • What storage options are available?

    There are four configurations to choose from: no storage, 2 full size drawers, 4 full size drawers, and 2+2 continental drawers. Each standard drawer has a 15kg weight limit. Continental drawers are shallower and wider than full size drawers, making them better suited to flatter items such as spare bedding. Make sure you allow clear floor space on the drawer side to open the drawers fully.

  • What type of base is included in the set?

    The set comes with a platform top base - a solid, upholstered wooden surface that sits beneath the mattress. There is no spring movement in the base itself. This provides a firm, stable foundation that works in harmony with the Sutton Ortho's firm (5/6) spring tension and helps prolong the life of the mattress.

  • Is a headboard included?

    No. A headboard is not included in the Sutton Ortho Divan Set and is sold separately. Please refer to the product page for compatible headboard options.

  • Does the base need to be assembled?

    Yes. For all sizes larger than a single, the base arrives in two sections and requires assembly. This is straightforward and takes approximately 30 minutes with two people. Full assembly instructions and fixings are included. Single size bases arrive in one piece.

  • What are the glides on the base?

    Glides are fixed feet attached to the underside of the divan base. Unlike castors, they do not have wheels, so the bed stays firmly in position once placed. The base depth of 35cm includes the glides.

  • Is this divan set suitable for a heavier sleeper?

    Yes. The firm (5/6) tension and 4000-count pocket spring system provide the support and durability required for sleepers up to 114kg (18st) per side. The solid platform top base adds a stable foundation beneath the mattress, ensuring consistent performance over time.

  • How do I care for the included mattress?

    The Sutton Ortho is a double-sided mattress. Flip and rotate it head to toe every three months to distribute wear evenly across both sides and help the fillings settle consistently. The cover is not removable or washable, so using a mattress protector from day one is strongly recommended to keep the surface fresh and hygienic.

  • What guarantees are included with the divan set?

    The mattress is covered by a 5 year manufacturer's guarantee against defects in materials and workmanship. The base is covered by a separate 1 year guarantee. Both guarantees require the mattress to be used on a suitable base and properly cared for in line with the care instructions.

Complete your look

More to Explore

Beds
Firm Beds
Pocket Spring Beds
Natural Fibre Beds
Orthopaedic Beds

Select Size

Small Single
2ft 6in x 6ft 3in
£1,179
Save £410
RRP £1,589
Single
3ft x 6ft 3in
£1,179
Save £410
RRP £1,589
Small Double
4ft x 6ft 3in
£1,339
Save £520
RRP £1,859
Double
4ft 6in x 6ft 3in
£1,339
Save £520
RRP £1,859
King Size
5ft x 6ft 6in
£1,489
Save £610
RRP £2,099
Super King Size
6ft x 6ft 6in
£1,889
Save £880
RRP £2,769

Size Guide

Metric (cm)
width x length
Imperial (ft)
width x length
Small Single
75 x 190cm
2ft 6in x 6ft 3in
Small Single Long
75 x 200cm
2ft 6in x 6ft 6in
Single
90 x 190cm
3ft x 6ft 3in
Long single
90 x 200cm
3ft x 6ft 6in
Small Double
120 x 190cm
4ft x 6ft 3in
Small Double Long
120 x 200cm
4ft x 6ft 6in
Double
135 x 190cm
4ft 6in x 6ft 3in
Long double
135 x 200cm
4ft 6in x 6ft 6in
European Double
140 x 200cm
4ft 8in x 6ft 6in
King Size
150 x 200cm
5ft x 6ft 6in
King Size Zip & Link
2 x 75 x 200cm
2 x 2ft 6in x 6ft 6in
European King Size
160 x 200cm
5ft 3in x 6ft 6in
Super King Size
180 x 200cm
6ft x 6ft 6in
Super King Size Zip & Link
2 x 90 x 200cm
2 x 3ft x 6ft 6in
Small Emperor
200 x 200cm
6ft 6in x 6ft 6in
Small Emperor Zip & Link
2 x 100 x 200cm
2 x 3ft 3in x 6ft 6in
Emperor
215 x 215cm
7ft x 7ft
Emperor Zip & Link
2 x 107.5 x 215cm
2 x 3ft 6in x 7ft

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Request Fabric Sample

Call 01928 242829 to order up to 5 free swatches. Alternatively, order them via our Live Chat or email [email protected]

Removal & Recycling

Removal & Recycling £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Divan Bed Assembly

Divan Bed Assembly £35

Put your screwdriver down and your feet up! Our fully-trained assembly specialists can set up your new bed in your room of choice. All we require is that the room is clear.

  • We will unpack your product, assemble it and fit the headboard (if purchased)

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What beds do you offer assembly on?

    We offer bed assembly on all divan beds and electric adjustable beds. We currently do not offer assembly on any flat pack beds, such as bed frames, bunk beds, guest beds etc. ... these will all come with instructions and take approx. 60 minutes to build.

  • How long does bed assembly take?

    The time it takes depends on the type of bed. Divan beds take two people approximately 30 – 45 minutes, and adjustable beds take about 1 hour.

  • What happens during bed assembly?

    Assembly is carried out on the day of delivery. Our team will carry the product to your room of choice, unpack, inspect it, and assemble it. This service takes two people on average 30 – 45 minutes. We will also take away all packaging and recycle it.

  • Can I add Bed Assembly after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, contact us on 01928 242829 before your order is due for delivery.

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

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