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Simba Hybrid Luxe Mattress

Review Stars
4.5/5
(11 Reviews)
Select size:
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From
£1,249

Delivery

From £40.00 per month
3 payments from £416.33
18+, T&C’s apply. Credit subject to status

Klarna

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Pay in 3

Based on a spend of £1,249

3 interest-free payments of £416.33

The first payment is made at point of purchase, with the remaining 2 payments scheduled automatically every 30 days. No fees

18+, T&C apply, Credit subject to status.

For more information about Klarna click here.

Spread the cost with finance

Finance example based on a spend of £1,249
Term
Monthly Payment
Total Payable
12 months
(0% APR)
£104.08
£1,249.00
24 months
(9.9% APR)
£57.34
£1,376.21
36 months
(9.9% APR)
£40.00
£1,439.84

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Delivery & Returns FAQs

Features You'll Love

  • Medium Firm - Good for people who change sleeping position.
  • Suits back, front, combination and side sleepers
  • 10 year manufacturer's guarantee included
  • 200 night mattress trial - love it or exchange it
  • 5,800 Aerocoil titanium and SupportCore springs, two layers plus firm base
  • Bamboo British wool, Simbatex foam and CertiPUR layers
  • Edge-to-edge support - sleep right to the edge without rolling off
  • Removable knitted cover - soft to touch and machine washable at 40 degrees
  • Rolled and vacuum-packed for easy delivery and setup
  • Approved by the Good Housekeeping Institute and the National Bed Federation

Product Description

The Simba Hybrid Luxe is a premium 31cm deep hybrid mattress sitting at the top of Simba's core Hybrid range. It is built around two layers of up to 3,800 Aerocoil titanium alloy microsprings, a SupportCore base of up to 1,000 durable steel springs, and topped with a natural bamboo-infused British wool layer, graphite-infused Simbatex foam and CertiPUR certified foam layers. The result is a deeply supportive, temperature-regulating mattress with exceptional motion isolation and edge-to-edge support - designed for sleepers who want the full Simba experience without compromise.


Who Is This Mattress For?

A premium hybrid mattress best suited to sleepers who want medium firm support, exceptional temperature regulation and outstanding partner disturbance reduction across a multi-spring, multi-layer build.

Medium Firm Feel - 4/6: A supportive feel with added stability. Ideal for people who change sleeping position during the night and need a balance of comfort and support.

Best for

  • Back sleepers - multiple spring layers and the wool comfort layer keep your spine properly aligned while providing a cushioned surface to lie on
  • Front sleepers - the firm SupportCore base and dual Aerocoil spring layers prevent hips from sinking too far while remaining comfortable throughout the night
  • Combination sleepers - the responsive spring system adapts quickly as you move, so the mattress works however you sleep
  • Side sleepers - the bamboo-infused wool and Simbatex foam layers cushion shoulders and hips to relieve pressure points
  • Couples - two independent Aerocoil spring layers and the SupportCore base combine to minimise motion transfer so you won't disturb each other
  • Hot sleepers - bamboo-infused wool wicks moisture, graphite-infused Simbatex draws heat away from the body, and the Aerocoil springs push fresh air through the mattress as they compress
  • Allergy sufferers - Simbatex is hypoallergenic and dust mites cannot survive on the material
  • Those wanting Simba's most advanced spring-and-foam combination at a luxury price point
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Sleepers who prefer a very soft, sink-in feel
  • Those who prefer a fully natural or foam-free mattress

Inside This Mattress

Aerocoil Titanium Alloy Microsprings (Two Layers - Up to 3,800 Springs)
What it is: Simba's patented conical microsprings made from titanium alloy and manufactured in Leeds. Two layers of these 25mm springs sit at the top of the mattress where comfort is needed most, each enclosed in an individual polypropylene pocket.
How it helps you sleep: Each spring compresses independently to follow your body's contours and reduce pressure on joints. As they compress, they push fresh air upwards through the mattress, actively cooling the sleep surface. Because they move separately, your partner's movements stay on their side.

SupportCore Steel Spring Base (Up to 1,000 Springs)
What it is: A durable steel spring base layer that forms the structural foundation of the mattress, engineered to provide robust edge-to-edge support.
How it helps you sleep: This base layer delivers the firm, consistent support your spine needs regardless of where you sleep on the mattress. Edge-to-edge support means the full sleep surface is usable, which is particularly beneficial for couples and those who sleep near the edge.

Bamboo Infused British Wool Layer
What it is: A natural comfort layer combining 90% British wool and 10% bamboo, sitting directly beneath the cover as the first layer of cushioning.
How it helps you sleep: Wool is a natural insulator and temperature regulator, keeping you cool in summer and warm in winter, while its hygroscopic properties encourage moisture to evaporate. Bamboo increases breathability and adds softness, helping you stay cool and dry throughout the night.

Graphite Infused Simbatex
What it is: Simba's advanced foam with graphite temperature-regulating properties providing superior pressure relief and spinal alignment.
How it helps you sleep: Keeps you cooler by drawing heat away from the body, while the hypoallergenic properties promote a healthier sleep space and the eco-friendly production process is kinder to the planet.

CertiPUR Foam Layer
What it is: Simba's high-quality certified foam layer, free from harmful chemicals, with an open-cell structure for improved airflow.
How it helps you sleep: Provides excellent support and pressure relief with enhanced breathability for a cooler sleeping environment, while the certification guarantees a healthier sleep product.

Edge to Edge Support
What it is: A mattress design where support is maintained consistently from one edge to the other, delivered here by the SupportCore steel spring base.
How it helps you sleep: Gives you a larger effective sleeping area by providing firm, reliable support even at the very edges, preventing the roll-off feeling.

Removable Knitted Cover
What it is: A 500g soft-to-touch knit fabric cover with a zip-off top surface that is machine washable at 40 degrees Celsius on a reduced spin cycle. An internal cover beneath also protects the mattress layers when the top cover is removed for washing.
How it helps you sleep: Keeps the sleep surface fresh and hygienic with minimal effort - simply remove and wash when needed for a consistently clean environment.

Easy Care
What it is: A no-turn mattress design that requires only periodic rotation from head to toe rather than flipping.
How it helps you sleep: Simple maintenance means your mattress stays in optimal condition with minimal effort, ensuring consistent comfort and support night after night.


Specification

FEATURE DETAIL
Brand Simba
Category Mattress
Model Hybrid Luxe
Firmness Medium Firm (4/6)
Mattress Type Hybrid with pocket springs, natural wool and foam comfort layers
Spring System Aerocoil Titanium Alloy Springs and SupportCore Steel Spring Base
Spring Count 5800
Comfort Layers Bamboo Infused British Wool Layer,
Graphite Infused Simbatex, CertiPUR Foam Layer
Cover Material 500g soft knit fabric with internal protective cover
Cover Removable/Washable Yes - machine washable at 40°C, reduced spin.
Mattress Finish Quilted
Mattress Depth 31cm
Edge Support Yes - SupportCore steel spring base provides edge-to-edge support
Motion Isolation Yes
Temperature Regulation Yes - bamboo-infused wool wicks moisture
graphite-infused Simbatex draws heat away from the body
Aerocoil springs push fresh air through the mattress as they compress
Hypoallergenic Yes - Simbatex material is hypoallergenic and dust mite resistant
Care Instructions Rotate head to toe regularly. Do not flip.
Handles Yes - 4 handles
Compatible Bed Bases Slatted (slats no more than 7cm apart) and divan bases
Single or Double Sided Single sided - do not flip
Country of Manufacture Great Britain
Maximum Weight Per Side 114kg (18st) per side
Guarantee 10 years
Mattress Trial 200 nights
Ideal For Back sleepers, front sleepers, combination sleepers,
couples, hot sleepers
Certifications Which? Best Buy
Good Housekeeping Institute Approved 2024
Livingetc Tried and Loved
Best Mattress for Couples - The Sleep Advisors
Indy/Best Buy Independent 2026
National Bed Federation (NBF) Approved
Fire resistance BS7177:2008 compliant
Sustainability CertiPUR certified foams free from harmful chemicals
Eco-friendly Simbatex production process
Recycled materials where possible
Packaging Type Rolled and vacuum packed; boxed for easy transport

Dimensions and Weights

SIZE WIDTH x LENGTH x DEPTH WEIGHT
Single 90cm (3ft) x 190cm (6ft3) x 31cm (12.2'') 28kg (61lbs)
Small Double 120cm (4ft) x 190cm (6ft3) x 31cm (12.2'') 38kg (83lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 31cm (12.2'') 43kg (94lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 31cm (12.2'') 52kg (114lbs)
Super King Size 180cm (6ft) x 200cm (6ft6) x 31cm (12.2'') 60kg (132lbs)

How it Compares

Vs firmer models: The Simba Hybrid Luxe's dual Aerocoil spring layers and bamboo-infused wool comfort layer provide significantly more pressure relief than a firm or extra firm mattress. If you sleep on your side, share a bed or tend to run warm at night, this is likely the stronger choice. Firmer models suit heavier sleepers or those who want the most rigid, minimal-sink surface possible.

Vs softer models: The Simba Hybrid Luxe has considerably more underlying structure than a soft or soft medium mattress, with three independent spring layers and a stable CertiPUR foam base. Softer options feel more immediately plush but may not maintain spinal alignment as consistently for back and front sleepers, and can compress over time. The Luxe's build is engineered to hold its shape and support level night after night.

Vs the Simba Hybrid and Hybrid Pro: The Hybrid Luxe adds a third layer of Aerocoil springs and a natural bamboo-infused British wool comfort layer that the Hybrid and Hybrid Pro do not have. It is 6cm deeper than the Hybrid and 3cm deeper than the Pro. Where the Hybrid and Pro suit most sleepers well, the Luxe is aimed at those who want a noticeably more cushioned and temperature-regulated sleep surface, with more robust edge support and the reduced motion transfer that comes from having three spring layers working together.


10 Year Guarantee

The Simba Hybrid Luxe is backed by Simba's 10-year manufacturer's guarantee against defects in materials and workmanship. For a mattress built around titanium alloy springs manufactured in Leeds, a durable SupportCore base and NBF-approved construction, this is a reflection of what Simba expects this mattress to deliver over its working life. If it fails within that period, Simba will exchange it for a brand new one.


Awards and Accreditations

The Simba Hybrid Luxe has received 14 awards and accreditations, including:

Which? Best Buy: Which? is the UK's leading independent consumer champion. A Best Buy award is only given to products that perform exceptionally well across all of their rigorous testing criteria - it is one of the most trusted endorsements available to UK consumers.

Good Housekeeping Institute Approved 2024: The GHI rigorously tests products across comfort, support, temperature regulation and durability before issuing approval. For a mattress, this is a meaningful independent endorsement from one of the UK's most trusted consumer testing bodies.

Livingetc Tried and Loved: Livingetc's Tried and Loved mark is awarded to products that have been put through extended real-world testing by their team and come out with five stars - a strong indicator of long-term comfort and quality.

Best Mattress for Couples - The Sleep Advisors: Awarded by The Sleep Advisors to recognise the Luxe's standout motion isolation and partner disturbance reduction - a direct result of its dual Aerocoil spring layers and SupportCore base.

Indy/Best Buy Independent 2026: Selected by the Independent's editorial team as a Best Buy, recognising outstanding performance in its category.


Complete your Sleep Setup

Get the most out of your new Simba Hybrid Luxe by adding the Simba Performance Mattress Protector. Designed to protect against spills, stains, dust mites and everyday wear, this breathable and hypoallergenic protector helps keep your mattress fresh, clean and performing at its best for longer.

Soft, quiet and temperature-regulating, it adds an extra layer of comfort without changing the feel of your mattress - the perfect finishing touch to your sleep setup.

Why Add a Mattress Protector?

  • Protects against spills, stains and everyday wear
  • Helps extend the life of your mattress
  • Breathable and temperature regulating
  • Hypoallergenic - ideal for allergy sufferers
  • Machine washable for easy care

Bundle and save when purchased with a Simba Mattress.


Ready to Upgrade Your Sleep for Better Rest?

The Simba Hybrid Luxe is a well-rounded premium mattress that earns its place at the top of the core Hybrid range. Three layers of spring technology, natural bamboo-infused British wool, graphite-infused Simbatex foam and NBF-approved construction combine to deliver a sleep surface that is genuinely hard to fault - whether you share a bed, sleep warm, or simply want a mattress that performs at its best for years. It is backed by a 10-year guarantee and a 200 night trial, so there is very little risk in finding out for yourself.

Select your size above and add to basket. Free UK delivery, a 10-year guarantee and a 200 night mattress trial are all included.


200 Night Mattress Trial

Choosing a mattress online takes trust. That's why the Simba Hybrid Luxe comes with a 200 night comfort guarantee - if it doesn't feel right, we'll exchange it. View the full mattress trial policy.

WHAT'S INCLUDED?
Mattress Yes
Base No
Headboard No
read more

Product Specification

SUMMARY
Brand
Simba
Model
Hybrid Luxe
Category
Mattress
Guarantee
10 years
No. of Springs
5800
DIMENSIONS
Mattress Depth
31cm / 12.2inch
WHAT'S INCLUDED?
Base
Mattress

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Simba

Compared to other mattress brands worldwide, Simba Sleep has won the most five-star reviews, a testament of their success.

They proudly hold the distinction of being the first sleep brand in the UK to receive B Corp certification. B Corp certification recognises companies that actively promote social and environmental change through their business operations. They also helped make a plan for the British Retail Consortium to tackle climate change.

Selling quality mattresses, beds, pillows, duvets, and bedding, they aim to help people sleep better all over the world.

read more
Trustpilot Logo
Rated Excellent
Review stars
4.5/5
(11 Reviews)
  • Quality of product 4.5 / 5
  • Value for money 4.2 / 5
  • 5 Star 9
  • 4 Star 0
  • 3 Star 1
  • 2 Star 0
  • 1 Star 1
View all ratings
5
4
3
2
1
  • Review stars

    Very comfortable and a very good price

    read more
    Mr Williams
    18/04/2026
  • Review stars

    very comfortable

    read more
    Miles
    27/03/2026
  • Review stars

    Really good for my body pain has helped a lot

    read more
    Charlotte
    02/03/2026
  • Review stars

    Not quite as comfortable as I thought it would be! We had a hybrid mattress before - but this one is a lot firmer

    read more
    Maggie
    10/02/2026
  • Review stars

    An excellent quality mattress. It is just the right balance of softness with substance. Comfortable straight away.

    read more
    Shaina Stoehr
    08/07/2025
  • Review stars

    So far after a couple of weeks the mattress is excellent. …….Still excellent after 6 months

    read more
    Gareth Baines
    11/06/2025
  • Review stars

    The Simba Hybrid Lux is expensive but you get what you pay for. Excellent mattress, the best we've ever had.

    read more
    Ian Harrison
    06/06/2025
  • Review stars

    The product is not as it is advertised the springs tension and stiffness is not firm its very soft away from edges. I and partner constantly getting back pain after its use. There is a sag towards the middle of the mattress. Currently arranging to return the product which I hope goes straightforward. I am told that sleep trial only works to replace and not return or refund. This will be let down. I hope the product is defective and not all are same and just scam.

    read more
    Ali Raza
    15/05/2025
  • Review stars

    First class mattress ,easy to install and noticed the difference from the first time we slept on it .. Highly recommend this mattress it has been one of the best purchases ever !

    read more
    Howard Fry
    18/01/2025

Customer Questions & Answers

  • Is this mattress suitable for a slatted base?

    Yes, this mattress is suitable for a slatted base as long as your slats are in good condition and no further apart than 7.5cm.

  • What is the depth of this mattress?

    This mattress is 31cm deep.

  • Do I need to turn this mattress?

    This is an easy-care mattress, which means you do not need to turn the mattress over, however, you should rotate from head to toe on a regular basis to ensure even use.

  • How long will this mattress last?

    This mattress has a 10 year guarantee.

  • Does this mattress have an odour?

    As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.

  • Is this mattress rolled and vacuum packed

    Yes this mattress is rolled and vacuum packed and is able to be transported upstairs, through small stairways and loft spaces.

Don't miss these special offers!

Complete your look

More to Explore

Mattresses
Simba Mattresses
Medium Firm Mattresses
Pocket Spring Mattresses
Memory Foam Mattresses
Sleep Trial Mattresses
Hybrid Mattresses

Select Size

Single
3ft x 6ft 3in
£1,249
Save £50
RRP £1,299
Small Double
4ft x 6ft 3in
£1,799
Save £50
RRP £1,849
Double
4ft 6in x 6ft 3in
£1,799
Save £50
RRP £1,849
King Size
5ft x 6ft 6in
£1,899
Save £50
RRP £1,949
Super King Size
6ft x 6ft 6in
£1,999
Save £50
RRP £2,049

Size Guide

Metric (cm)
width x length
Imperial (ft)
width x length
Small Single
75 x 190cm
2ft 6in x 6ft 3in
Small Single Long
75 x 200cm
2ft 6in x 6ft 6in
Single
90 x 190cm
3ft x 6ft 3in
Long single
90 x 200cm
3ft x 6ft 6in
Small Double
120 x 190cm
4ft x 6ft 3in
Small Double Long
120 x 200cm
4ft x 6ft 6in
Double
135 x 190cm
4ft 6in x 6ft 3in
Long double
135 x 200cm
4ft 6in x 6ft 6in
European Double
140 x 200cm
4ft 8in x 6ft 6in
King Size
150 x 200cm
5ft x 6ft 6in
King Size Zip & Link
2 x 75 x 200cm
2 x 2ft 6in x 6ft 6in
European King Size
160 x 200cm
5ft 3in x 6ft 6in
Super King Size
180 x 200cm
6ft x 6ft 6in
Super King Size Zip & Link
2 x 90 x 200cm
2 x 3ft x 6ft 6in
Small Emperor
200 x 200cm
6ft 6in x 6ft 6in
Small Emperor Zip & Link
2 x 100 x 200cm
2 x 3ft 3in x 6ft 6in
Emperor
215 x 215cm
7ft x 7ft
Emperor Zip & Link
2 x 107.5 x 215cm
2 x 3ft 6in x 7ft

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Removal & Recycling

Removal & Recycling £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

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