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Vispring Tiara Superb Divan Bed

Divan Bed
(mattress with base)
Select size:
Select Size
From
£9,089

Delivery

From £291.05 per month

Pay By Finance

V12 Finance

Finance example based on a spend of £9,089
Term
Monthly Payment
Total Payable
12 months
(0% APR)
£757.41
£9,089.00
24 months
(9.9% APR)
£417.28
£10,014.71
36 months
(9.9% APR)
£291.05
£10,477.73

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Bed Assembly
Delivery & Returns FAQs
Special Offer Promotions
Request Fabric Swatch

Features You'll Love

  • Soft Medium Firm Extra Firm - Available in multiple firmnesses
  • Complete sleep set: base and Tiara Superb mattress included
  • Special Offer - Free Official Vispring Mattress Protector - RRP from £269
  • Vispring: pioneers of the pocket-sprung divan since 1901
  • 1372 hand nested pocket springs in the base
  • Free 30 year guarantee - covers base and mattress
  • Horsehair and Shetland wool natural fillings in the base
  • Handcrafted in Great Britain for over 120 years
  • FSC certified timber and Zero Waste to Landfill policy

Product Description

The Vispring Tiara Superb is a complete handcrafted divan bed set from Vispring, Britain's original pocket-sprung bed maker and inventor of the world's first pocket-sprung divan, manufacturing luxury handmade beds since 1901. Each set includes a choice of Sprung or Firm Edge Sprung divan base, built from slow-grown Scandinavian Spruce with 1372 hand nested pocket springs and natural horsehair and Shetland wool fillings, together with the Tiara Superb mattress - a luxury natural-fillings pocket spring mattress available in Soft, Medium, Firm or Extra Firm tension. Every set is handcrafted in Great Britain and backed by a free 30-year guarantee covering both base and mattress.


Who Is This Divan Set For?

A handcrafted divan bed set from Vispring, pioneers of the pocket-sprung divan since 1901, including the Tiara Superb natural-fillings mattress available in your choice of Soft, Medium, Firm or Extra Firm tension, a Sprung or Firm Edge Sprung upholstered base available in a range of fabrics, optional drawer storage, and a free 30-year guarantee covering both base and mattress.*

Best for

  • Customers buying a complete sleep package - the set includes a base and mattress chosen and tested to work together, removing the guesswork of pairing separately.
  • Sleepers who want a choice of feel - the Tiara Superb mattress is available in Soft, Medium, Firm or Extra Firm tension, suiting side, back, front and combination sleepers.
  • Temperature-sensitive sleepers - natural Shetland wool and horsehair fillings in the base and mattress regulate temperature naturally, keeping you cool in summer and warm in winter.
  • Customers who need integrated storage - choose from 2, 4 or 2+2 Continental soft-close drawers, handcrafted from solid beech with dovetail joints.
  • Buyers who value traditional British craftsmanship - handcrafted by Vispring for over 120 years, using slow-grown Scandinavian Spruce and FSC certified timber.
  • Sleepers up to 114kg (18st) per side on Soft, Medium and Firm tensions, or up to 158kg (25st) per side on Extra Firm.

Not ideal for

  • Sleepers who prefer a firm wooden platform top base - the Tiara Superb is available only with a Sprung or Firm Edge Sprung base, both of which use pocket springs rather than a solid platform.
  • Sleepers over 158kg (25st) per side - even in Extra Firm tension, we'd recommend exploring our heavier-duty options.

Worth knowing:

  • This set includes the divan base and the Tiara Superb mattress. A headboard is not included and is sold separately - see the compatible Vispring headboard range on the product page.
  • Storage configuration: choose no storage, or 2 full size drawers, 4 full size drawers, or 2+2 Continental drawers, handcrafted from solid beech with dovetail joints and a soft-close mechanism.
  • Feet or castors: the base comes on chrome castors, 7cm high, giving easy repositioning and lifting the bed clear of the floor.

Inside This Divan Set

Sprung or Firm Edge Sprung Divan Base
What it is: Two base options are available, both built from slow-grown Scandinavian Spruce with 1372 hand nested pocket springs. The Sprung Divan Base is a traditional pocket sprung base with a softer, cushioned feel. The Firm Edge Sprung Divan Base has reinforced edge support for a more stable sleeping surface and easier access in and out of bed.
How it helps you: The pocket springs work in harmony with your mattress, absorbing pressure and enhancing overall comfort. The quality of construction means that, even on its own, a Vispring divan base is more comfortable than many famous-name mattresses - there is no better foundation for your Tiara Superb mattress. Both options are genuine Vispring bases covered by the full 30-year guarantee.

Natural Base Fillings
What it is: Naturally breathable layers of premium horsehair and blended Shetland fleece wool and cotton within the base upholstery.
How it helps you: Improves airflow and helps regulate temperature for a fresher night's sleep, while adding to the plush, supportive feel of the base beneath your mattress.

Storage Options
What it is: Optional soft-close storage drawers, available in 2, 4 or 2+2 Continental configurations, crafted from solid beech with dovetail joints.
How it helps you: Gives you helpful extra storage for spare blankets and bedding, without disturbing the mattress above. The soft-close mechanism prevents noise disruption, and the solid beech, dovetail-jointed construction is built for long-term durability.

The Included Mattress: Vispring Tiara Superb
What it is: A luxury pocket spring mattress available in Soft, Medium, Firm or Extra Firm tension, built around two layers of 2242 hand nested pocket springs and filled entirely with natural Platinum Certified Shetland wool, cotton and hand-teased horsetail. The mattress is hand-tufted with woollen tufts, finished with 3 rows of genuine hand side stitching, and covered in an M-Pure treated, 100% Viscose cover. Depth is 29cm.
How it helps you: The natural fillings and choice of four tensions mean every sleeper can find their ideal feel, while the hand nested pocket springs respond independently to reduce partner disturbance. Shetland wool and horsehair regulate temperature year-round. This is a double-sided, turnable mattress - turn seasonally, once every 3-4 months, to extend its lifespan.


Specification

The Set

Feature Detail
Brand Vispring
Category Divan Bed
Model Tiara Superb
What Is Included Divan base and mattress. Headboard not included, sold separately.
Guarantee/Warranty 30 years - covers both base and mattress
Maximum Weight Per Side Up to 114kg (18st) per side on Soft, Medium and Firm tensions; up to 158kg (25st) per side on Extra Firm
Certifications National Bed Federation (NBF) Approved
Queen's Award for Enterprise
Platinum Certified British Wool (British Wool Marketing Board)
FSC Certified Timber
Fire resistance M-Pure Natural Treatment - BS7177:2008 compliant
Country of Manufacture Great Britain
Sustainability Foam-free
Zero Waste to Landfill Policy
FSC certified timber
Natural, renewable fillings
Packaging Type Partially Assembled - minimal assembly required

The Base

Feature Detail
Base Type Sprung Divan Base or Firm Edge Sprung Divan Base - 1372 hand nested pocket springs
Upholstery Available in a wide range of finest quality fabrics and colours
Storage Options Non storage
2 full size drawers
4 full size drawers
2+2 Continental Drawers
Feet or Castors Chrome castors
Base Depth (excl. castors) 32cm (12.6'')
Base Depth (inc. castors) 39cm (15.4'')
Headboard Included No - sold separately
Compatible Headboards Vispring headboard range - see product page for compatible options
Assembly Required Yes - base arrives in two sections for all sizes bigger than single
Approx Assembly Time 30-45 mins with two people

The Included Mattress

Feature Detail
Mattress Name Vispring Tiara Superb
Firmness Soft (1/6) / Medium (3/6) / Firm (5/6) / Extra Firm (6/6) - choice of four
Mattress Type Pocket sprung with natural fillings
Foam Free Yes
Spring System Vispring Hand Nested Pocket Springs
Spring Count 2242 (in 2 layers)
Comfort Layers Hand-Teased Fillings, Blended Real Shetland Wool & Cotton, Horsetail & Shetland Wool Blend
Cover Material 100% Viscose (Tick 590), M-Pure treated
Mattress Finish Hand Tufted with Woollen Tufts
Mattress Depth 29cm
Edge Support Yes - Tape Edging and 3 Rows of Hand Side Stitching
Motion Isolation Yes - independently pocketed springs reduce partner disturbance
Temperature Regulation Yes - Shetland wool and horsehair fillings regulate temperature naturally
Hypoallergenic Yes - natural wool fillings
Handles Yes - Flag-stitched, on all sides
Air Vents Yes - Chrome
Side Stitching 3 rows hand side stitching
Single or Double Sided Double sided - can be turned and rotated
Care Instructions Turn seasonally, once every 3-4 months
Ideal For Side sleepers, back sleepers, front sleepers, couples

Dimensions & Weights

SIZE WIDTH x LENGTH x TOTAL DEPTH (inc. castors) MATTRESS WEIGHT
Small Single 75cm (2ft6) x 190cm (6ft3) x 68cm (26.8'') 38kg (83lbs)
Small Single Long 75cm (2ft6) x 200cm (6ft6) x 68cm (26.8'') 38kg (83lbs)
Single 90cm (3ft) x 190cm (6ft3) x 68cm (26.8'') 41kg (90lbs)
Long Single 90cm (3ft) x 200cm (6ft6) x 68cm (26.8'') 41kg (90lbs)
Small Double 120cm (4ft) x 190cm (6ft3) x 68cm (26.8'') 58kg (128lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 68cm (26.8'') 60kg (132lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 68cm (26.8'') 69kg (152lbs)
King Size Zip & Link 2 x 75cm (2ft6) x 200cm (6ft6) x 68cm (26.8'') 2 x 38kg (83lbs)
European King Size 160cm (5ft3) x 200cm (6ft6) x 68cm (26.8'') 74kg (163lbs)
Super King Size 180cm (6ft) x 200cm (6ft6) x 68cm (26.8'') 85kg (187lbs)
Super King Size Zip & Link 2 x 90cm (3ft) x 200cm (6ft6) x 68cm (26.8'') 2 x 41kg (90lbs)
Small Emperor 200cm (6ft6) x 200cm (6ft6) x 68cm (26.8'') 98kg (216lbs)
Small Emperor Zip & Link 2 x 100cm (3ft3) x 200cm (6ft6) x 68cm (26.8'') 2 x 51kg (112lbs)
Emperor 215cm (7ft) x 215cm (7ft) x 68cm (26.8'') 124kg (273lbs)
Emperor Zip & Link 2 x 107cm (3ft6) x 215cm (7ft) x 68cm (26.8'') 2 x 65kg (143lbs)

The base is 32cm deep and comes on chrome castors which are 7cm high, lifting the bed 7cm off the ground - this makes the base 39cm deep in total. Combined with the 29cm Tiara Superb mattress, the total set depth is 68cm (26.8'').

BASE TYPE DEPTH (inc. castors)
Sprung Divan Base 39cm (15.4'')
Firm Edge Sprung Divan Base 39cm (15.4'')

How It Compares

Vs bed frames: A divan set sits lower to the floor and has a more minimal visible profile than most bed frames. The base is fully upholstered with no exposed legs or joints, and pocket springs inside the base add a level of comfort a bed frame's slats cannot. The set includes the mattress, whereas bed frame buyers purchase their mattress separately, and this base offers optional integrated drawer storage that most bed frames don't.

Vs other divan sets in this price range: At this level, you're paying for genuine hand craftsmanship rather than a mass-produced base and mattress pairing - 1372 hand nested pocket springs in the base alone, natural horsehair and wool fillings, and a mattress with two further layers of hand nested springs. Cheaper divan sets typically use foam or a smaller number of machine-inserted springs in both base and mattress, and rarely offer a guarantee approaching 30 years on both parts of the set.

Vs premium and luxury divan ranges: This set shares the same upholstered, pocket-sprung base construction and 100% natural fillings as Vispring's higher-tier ranges. The difference is typically in the depth and density of the comfort layers, rather than any compromise in base quality or handcrafted construction - this remains one of the finest divan sets available.


30 Year Guarantee

The Tiara Superb divan set is backed by Vispring's free 30-year manufacturer's guarantee, covering both the base and the mattress against defects in materials and workmanship. Given the quality of the Vanadium steel springs, natural fillings and handcrafted construction throughout, this is a set built to last a lifetime - the guarantee reflects that.


Awards & Accreditations

National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing.

Queen's Award for Enterprise - An accolade reserved for British businesses that have excelled in international trade, innovation or sustainable development, awarded to Vispring in recognition of its craftsmanship and sustainability.

Platinum Certified British Wool - Certified by the British Wool Marketing Board for its high quality and exacting standards, guaranteeing traceable, sustainably sourced wool throughout the set.

FSC Certified Timber - Independently certified confirmation that the timber frame within the base comes from responsibly managed forests, the mark of responsible forestry.


Ready to Upgrade Your Sleep?

The Vispring Tiara Superb divan set delivers a rare combination: a genuinely handcrafted, pocket-sprung base and mattress pairing, your choice of four tensions, and 100% natural fillings throughout - all made in Great Britain and backed by a free 30-year guarantee. If you want a complete sleep set built the traditional way, with the reassurance that base and mattress have been designed to work together, this is one to consider.

Select your size, tension and storage above and add to basket. Free UK delivery and your 30-year guarantee are included. See our Divan Beds Buying Guide for expert guidance on base types, storage and mattress comfort levels.


WHAT'S INCLUDED?
Divan base Yes
Vispring Tiara Superb mattress Yes - included as part of the set
Assembly fixings and instructions Yes
Feet or castors Yes - chrome castors
Headboard No - sold separately
read more

Product Specification

SUMMARY
Brand
Vispring
Model
Tiara Superb
Category
Divan Bed
Guarantee
30 years
No. of Springs
2242
DIMENSIONS
Base Depth
39cm / 15.4inch
Mattress Depth
29cm / 11.4inch
Total (Base + Mattress)
68cm / 26.8inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Vispring

Vispring: making luxury, handmade beds for over 100 years

Manufacturing luxury, handmade, high-quality products since 1901, Vispring created the world’s first pocket-sprung divan. Winners of the Queen’s Award for Enterprise (an accolade reserved for businesses that have excelled in the fields of international trade, innovation, or sustainable development), Vispring‘s long-standing history, finest artisanship, and use of quality products make them one of the finest in the world.

At Land of Beds, we are proud to be able to offer our customers high-quality, luxurious products that are affordable and accessible to all consumers. Our relationship with Vispring dates back many years. Our independent customer reviews rate Vispring products 4.9 out of 5, giving us the confidence to give Vispring our seal of approval and our customers' valuable insight when making informed purchasing decisions.

Built to last, Vispring products use traditional techniques and premium materials backed by an impressive 30-year guarantee! Vispring is committed to sustainable manufacturing practises, using eco-friendly materials and processes in producing their products. Vispring makes exceptionally comfortable beds and mattresses.

read more

Customer Questions & Answers

  • Does this mattress have an odour?

    As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.

  • Do I need to turn this mattress?

    This is a seasonal turn mattress which means you need to turn and rotate the mattress. You should rotate it from head to toe monthly and turner over every six months - a good way to remember to turn your mattress is when the clocks changes.

  • Does this divan include a headboard?

    No this divan bed does not come with a headboard so you can choose the style you prefer from our range of Vispring headboards.

  • Can I order a fabric sample?

    Yes, you can order as many fabric samples as you'd like. Simply contact our friendly sales team on 01928 242 829 or via our live chat and our team will be able to arrange this for you.

  • Can you build this bed in the room?

    Yes we can assemble your divan bed for you. Simply add this service at the checkout.

  • Can you take away my old bed?

    Yes, we can remove your old bed at the same time as delivering your new one. You can add this service at checkout.

  • How long will this divan bed last?

    This divan bed is guaranteed for 30 years.

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Select Size

Small Single
2ft 6in x 6ft 3in
£9,089
Save £2,271
RRP £11,360
Small Single Long
2ft 6in x 6ft 6in
£9,599
Save £2,406
RRP £12,005
Single
3ft x 6ft 3in
£9,089
Save £2,271
RRP £11,360
Long Single
3ft x 6ft 6in
£9,599
Save £2,406
RRP £12,005
Small Double
4ft x 6ft 3in
£12,979
Save £3,241
RRP £16,220
Double
4ft 6in x 6ft 3in
£12,979
Save £3,241
RRP £16,220
King Size
5ft x 6ft 6in
£15,039
Save £3,756
RRP £18,795
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
£19,689
Save £4,921
RRP £24,610
European King Size
5ft 3in x 6ft 6in
£17,889
Save £4,476
RRP £22,365
Super King Size
6ft x 6ft 6in
£18,299
Save £4,586
RRP £22,885
Super King Size Zip & Link
2 x 3ft x 6ft 6in
£19,689
Save £4,921
RRP £24,610
Small Emperor
6ft 6in x 6ft 6in
£20,779
Save £5,201
RRP £25,980
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
£21,659
Save £5,421
RRP £27,080
Emperor
7ft x 7ft
£23,799
Save £5,971
RRP £29,770
Emperor Zip & Link
2 x 3ft 6in x 7ft
£24,779
Save £6,201
RRP £30,980

Size Guide

Name
Imperial (ft)
width x length
Metric (cm)
width x length
Small Single
2ft 6in x 6ft 3in
75 x 190cm
Small Single Long
2ft 6in x 6ft 6in
75 x 200cm
Single
3ft x 6ft 3in
90 x 190cm
Long single
3ft x 6ft 6in
90 x 200cm
Small Double
4ft x 6ft 3in
120 x 190cm
Small Double Long
4ft x 6ft 6in
120 x 200cm
Double
4ft 6in x 6ft 3in
135 x 190cm
Long double
4ft 6in x 6ft 6in
135 x 200cm
European Double
4ft 8in x 6ft 6in
140 x 200cm
King Size
5ft x 6ft 6in
150 x 200cm
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
2 x 75 x 200cm
European King Size
5ft 3in x 6ft 6in
160 x 200cm
Super King Size
6ft x 6ft 6in
180 x 200cm
Super King Size Zip & Link
2 x 3ft x 6ft 6in
2 x 90 x 200cm
Small Emperor
6ft 6in x 6ft 6in
200 x 200cm
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
2 x 100 x 200cm
Emperor
7ft x 7ft
215 x 215cm
Emperor Zip & Link
2 x 3ft 6in x 7ft
2 x 107.5 x 215cm

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Request Fabric Swatch

Removal & Recycling

Add this handy service to your order for only £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Divan Bed Assembly

Add this handy service to your order for only £35

Put your screwdriver down and your feet up! Our fully-trained assembly specialists can set up your new bed in your room of choice. All we require is that the room is clear.

  • We will unpack your product, assemble it and fit the headboard (if purchased)

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What beds do you offer assembly on?

    We offer bed assembly on all divan beds and electric adjustable beds. We currently do not offer assembly on any flat pack beds, such as bed frames, bunk beds, guest beds etc. ... these will all come with instructions and take approx. 60 minutes to build.

  • How long does bed assembly take?

    The time it takes depends on the type of bed. Divan beds take two people approximately 30 – 45 minutes, and adjustable beds take about 1 hour.

  • What happens during bed assembly?

    Assembly is carried out on the day of delivery. Our team will carry the product to your room of choice, unpack, inspect it, and assemble it. This service takes two people on average 30 – 45 minutes. We will also take away all packaging and recycle it.

  • Can I add Bed Assembly after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, contact us on 01928 242829 before your order is due for delivery.

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

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  • Free Vispring Mattress Protector - RRP From £269
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