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Vispring Bedstead Shetland Mattress

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From
£4,299

Delivery

From £137.66 per month

Pay By Finance

V12 Finance

Finance example based on a spend of £4,299
Term
Monthly Payment
Total Payable
12 months
(0% APR)
£358.25
£4,299.00
24 months
(9.9% APR)
£197.37
£4,736.85
36 months
(9.9% APR)
£137.66
£4,955.85

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Delivery & Returns FAQs
Special Offer Promotions

Features You'll Love

  • Soft Medium Firm Extra Firm - Available in multiple firmnesses
  • Suits side, back, front and combination sleepers
  • Special Offer - Free Official Vispring Mattress Protector - RRP from £269
  • 30 year manufacturer's guarantee included
  • Handcrafted in Great Britain for over 120 years
  • Foam-free - breathable natural materials throughout
  • 1,720 Hand Nested Pocket Springs - moves with you
  • Pure Shetland and British Fleece Wool fillings
  • Carries the prestigious Woolmark for guaranteed quality
  • Triple hand side-stitched borders for edge-to-edge support
  • Zero Waste to Landfill policy - kinder to the planet

Product Description

The Bedstead Shetland is a handcrafted pocket spring mattress from Vispring, made in Great Britain using traditional methods refined over more than 120 years. It's built around 1,720 hand-nested pocket springs, made in-house from the finest Vanadium steel, and layered with hand teased British fleece wool and pure Shetland wool, exclusive to Vispring mattresses, for the distinctive feel of an all-wool bed. Carrying the prestigious Woolmark as testimony to its quality, the Bedstead Shetland combines sensuous softness with a genuinely supportive feel. It's available in Soft, Medium, Firm and Extra Firm tensions, so you can choose the level of support that suits how you sleep.


Who Is This Mattress For?

A handcrafted, all-wool pocket spring mattress with pure Shetland and British fleece wool fillings, carrying the Woolmark for guaranteed quality, best suited to sleepers who want a naturally soft yet supportive feel with minimal partner disturbance. Available in Soft, Medium, Firm and Extra Firm tensions, so you can pick the support level that's right for you.

Soft Feel - 1/6

Our softest tension, designed for maximum comfort and pressure relief. Ideal for side sleepers, this feel allows shoulders and hips to gently sink into the mattress for a cushioned, cosy night's sleep.

Best for

  • Side sleepers - the soft feel cushions shoulders and hips to relieve pressure points and keep your spine aligned
  • Lightweight sleepers - the softer feel allows the pure wool fillings to contour properly to your body
  • People with pressure point pain - helps reduce pressure on hips, shoulders and joints
  • Couples - individually hand-nested pocket springs help absorb movement and reduce partner disturbance
  • Hot sleepers - the natural wool fillings are hypoallergenic and breathable, helping regulate temperature

Not ideal for

  • Front sleepers - hips may sink too far into the mattress
  • Heavier sleepers - may not provide enough support

Medium Feel - 3/6

The Goldilocks option - not too firm, not too soft. Medium is the most versatile firmness level, balancing comfort and support in a way that suits most sleeper types.

Best for

  • Side sleepers - cushions pressure points while keeping your spine aligned
  • Back sleepers - supportive enough to maintain the natural curve of your spine
  • Front sleepers - firm enough to help prevent hips from sinking too far
  • Combination sleepers - hand-nested pocket springs respond as you move
  • Couples - individually pocketed springs reduce partner disturbance

Not ideal for

  • Sleepers who prefer a very soft, sink-in feel
  • Heavier sleepers who may benefit from a firmer tension

Firm Feel - 5/6

A supportive, solid feel designed to keep your body well supported throughout the night. Ideal for back and front sleepers, or those who prefer a firmer sleeping surface.

Best for

  • Back sleepers - keeps your spine well supported and aligned
  • Front sleepers - keeps your body flat and supported
  • Heavier sleepers - the extra tension provides support for proper spinal alignment
  • People who prefer a firm, supportive feel
  • Couples - individually pocketed springs reduce partner disturbance

Not ideal for

  • Side sleepers who need more cushioning for shoulders and hips
  • Sleepers who prefer a softer, plush feel

Extra Firm Feel - 6/6

Our firmest option, offering maximum support and minimal sink. Perfect for front sleepers, heavier individuals, or anyone who prefers a very firm, supportive mattress.

Best for

  • Front sleepers - keeps your body level and well supported
  • Heavier sleepers - built for extra support and durability
  • People who prefer a very firm mattress
  • Sleepers up to 158kg (25st) per side

Not ideal for

  • Side sleepers
  • Sleepers who prefer a cushioned or softer feel

Inside This Mattress

Hand Nested Pocket Springs
What it is: Vispring's premium springs hand-nested in a honeycomb pattern from finest Vanadium steel, each enclosed in natural cotton calico pockets.
How it helps you sleep: Work independently to gently support from head to toe, sensing the weight, pressure, and contours of both you and your partner for complete relaxation and a memorable night's sleep.

Hand Teased Fillings
What it is: Vispring's traditional craft of gently separating natural fibres by hand to enhance their inherent qualities and ensure even distribution.
How it helps you sleep: Creates an opulent feel with enhanced resilience and loft, allowing air to move freely and helping the bed breathe for a healthier, more comfortable sleeping environment.

British Fleece Wool Layer
What it is: Platinum Certified British fleece wool sustainably sourced and approved by the British Wool Marketing Board.
How it helps you sleep: Provides natural, hypoallergenic insulation with excellent temperature regulation and moisture-wicking properties for a comfortable, fresh and sustainable sleeping environment.

100% Platinum Certified Pure Shetland Wool and British Fleece Wool Blend
What it is: A premium blend of Platinum Certified Shetland wool and British Fleece Wool, sustainably sourced and approved by the British Wool Marketing Board.
How it helps you sleep: Delivers naturally hypoallergenic insulation and excellent temperature regulation throughout the year, with moisture-wicking properties that contribute to a fresher, more comfortable sleeping environment.

Hand Tufted with Wool Tufts
What it is: A traditional hand-tufting technique using natural wool tufts to secure the mattress fillings from top to bottom.
How it helps you sleep: Ensures fillings remain evenly distributed for consistent comfort, while the natural wool tufts add a touch of luxury and durability.

Tape Edging
What it is: A skilled hand-finishing technique used by Vispring craftsmen to close the mattress panel and border with meticulous care.
How it helps you sleep: Creates a beautifully smooth, strong mattress edge finish that maintains its shape and provides reliable edge support for a more comfortable sleep.

Rows of Hand Side Stitching
What it is: Multiple rows of traditional hand stitching along the mattress sides, carried out by skilled upholsterers using long needles and natural twine.
How it helps you sleep: Dramatically strengthens the mattress border, preventing spring distortion and extending the sleeping area right to the edge for maximum usable space.

M-Pure Treated Finest Quality Cover
What it is: Vispring's finest quality mattress cover treated with M-Pure, a 100% sustainable, biodegradable and environmentally friendly natural fire retardant.
How it helps you sleep: Provides a fresh, hygienic sleeping surface using natural ingredients instead of chemical retardants, creating a safer, healthier and more luxurious sleep environment.

Flag-stitched Handles
What it is: Handles sewn onto the sides of the mattress using a flag-stitch method for durability.
How it helps you sleep: Makes moving and rotating the mattress straightforward, helping you maintain the mattress properly for long-lasting comfort.

Chrome Air Vents
What it is: Chrome-finished ventilation eyelets set into the sides of the mattress to allow airflow.
How it helps you sleep: Promotes continuous air circulation throughout the mattress, regulating temperature and maintaining a fresh, dry sleep environment.

Seasonal Turn
What it is: A mattress designed to be turned seasonally, with fillings on both sides so it offers two possible sleeping surfaces.
How it helps you sleep: Turning with the seasons ensures you benefit from the most suitable comfort layer year-round, helping regulate your body temperature and extend the mattress's lifespan.


Specification

FEATURE DETAIL
Brand Vispring
Category Mattress
Model Bedstead Shetland
Firmness Available in Soft (1/6), Medium (3/6), Firm (5/6), Extra Firm (6/6)
Mattress Type Pocket sprung with natural wool fillings
Foam Free Yes
Spring System Hand Nested Pocket Springs
Spring Count 1,720
Comfort Layers Pure Shetland Wool, British Fleece Wool, Hand Teased Natural Fillings
Cover Material 100% Viscose
Mattress Finish Hand Tufted with Wool Tufts
Mattress Depth 27cm
Edge Support Yes - Tape Edging and 3 Rows of Hand Side Stitching
Motion Isolation Yes
Temperature Regulation Yes - pure wool fillings with chrome air vents
Hypoallergenic Yes
Care Instructions Double sided - turn seasonally, every 3-4 months, head to toe
Handles Yes - Flag-stitched
Air Vents Yes - Chrome
Side Stitching 3 rows hand side stitching
Compatible Bed Bases Slatted (slats no more than 7cm apart) and divan bases
Single or Double Sided Double sided - can be turned
Country of Manufacture Great Britain
Maximum Weight Per Side 158kg (25st) - Extra Firm tension
Guarantee 30 years
Ideal For Side sleepers, back sleepers, front sleepers, combination sleepers, couples
Certifications NBF Approved
British Wool Marketing Board Platinum Certified
Woolmark
Made in Britain
Fire resistance BS7177:2008 compliant; M-Pure natural fire retardant treatment
Sustainability Foam-free
Zero Waste to Landfill policy
Natural, biodegradable M-Pure fire retardant
Packaging Type Flat-packed

Dimensions & Weights

SIZE WIDTH x LENGTH x DEPTH WEIGHT
Small Single 75cm (2ft6) x 190cm (6ft3) x 27cm (10.6'') 28kg (62lbs)
Small Single Long 75cm (2ft6) x 200cm (6ft6) x 27cm (10.6'') 29kg (64lbs)
Single 90cm (3ft) x 190cm (6ft3) x 27cm (10.6'') 31kg (68lbs)
Long Single 90cm (3ft) x 200cm (6ft6) x 27cm (10.6'') 32kg (70lbs)
Small Double 120cm (4ft) x 190cm (6ft3) x 27cm (10.6'') 44kg (97lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 27cm (10.6'') 46kg (101lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 27cm (10.6'') 53kg (116lbs)
King Size Zip and Link 2 x 75cm (2ft6) x 200cm (6ft6) x 27cm (10.6'') 2 x 29kg (64lbs)
European King Size 160cm (5ft3) x 200cm (6ft6) x 27cm (10.6'') 58kg (128lbs)
Super King Size 180cm (6ft) x 200cm (6ft6) x 27cm (10.6'') 64kg (141lbs)
Super King Size Zip and Link 2 x 90cm (3ft) x 200cm (6ft6) x 27cm (10.6'') 2 x 32kg (70lbs)
Small Emperor 200cm (6ft6) x 200cm (6ft6) x 27cm (10.6'') 74kg (163lbs)
Small Emperor Zip and Link 2 x 100cm (3ft3) x 200cm (6ft6) x 27cm (10.6'') 2 x 38kg (84lbs)
Emperor 215cm (7ft) x 215cm (7ft) x 27cm (10.6'') 87kg (192lbs)
Emperor Zip and Link 2 x 107cm (3ft6) x 215cm (7ft) x 27cm (10.6'') 2 x 45kg (99lbs)

How it Compares

Vs firmer mattresses: Choosing the Bedstead Shetland in Soft or Medium tension gives noticeably more pressure relief at the shoulders and hips than a firmer mattress, thanks to its deep pure wool comfort layers. If you sleep on your side or want the distinctive soft feel of an all-wool bed, these softer tensions are likely the better choice. Firmer mattresses generally suit heavier sleepers or those who prefer a more rigid, supportive surface, which is why the Bedstead Shetland is also available in Firm and Extra Firm.

Vs softer mattresses: The Bedstead Shetland's 1,720 hand-nested pocket springs give it more structural support underneath the wool comfort layers than many softer mattresses. Softer mattresses can feel more immediately plush, but may not maintain spinal alignment as consistently, especially for combination sleepers or couples with different body weights.

Vs premium and luxury mattresses: The Bedstead Shetland shares the same hand-nested pocket springs and handcrafted British construction found across Vispring's ranges, with the added distinction of the Woolmark and its all-wool fillings. The difference is typically in the type and depth of comfort layers rather than any compromise in quality or craftsmanship.


30 Year Guarantee

The Bedstead Shetland is backed by Vispring's 30-year manufacturer's guarantee against defects in materials and workmanship. Given the quality of the pure wool fillings and the handcrafted construction, this is a mattress built to last for decades, and the guarantee reflects that.


Awards & Accreditations

Woolmark - The Bedstead Shetland carries the prestigious Woolmark, testimony to the unrivalled quality of its pure wool fillings.

National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing.

British Wool Marketing Board Platinum Certified - The wool fillings are certified to the highest standards set by the British Wool Marketing Board for quality and traceability.

Handcrafted in Great Britain - Vispring has been handcrafting beds and mattresses in Great Britain for over 120 years.

Queen's Award for Enterprise - Vispring has been recognised with a Queen's Award for Enterprise, an accolade reserved for businesses that have excelled in international trade, innovation or sustainable development.

Zero Waste to Landfill Policy - Vispring's commitment to sending zero manufacturing waste to landfill, reducing the mattress's carbon footprint.


Ready to Upgrade Your Sleep for Better Rest?

The Bedstead Shetland delivers a rare combination: the distinctive feel of an all-wool bed, Woolmark-certified quality and handcrafted British pocket spring support, all backed by a 30-year guarantee. If you're a side, back, front or combination sleeper, love the idea of a naturally soft yet supportive wool mattress, or simply want a choice of tension to suit exactly how you sleep, this is a mattress worth considering.

Select your size and tension above and add to basket. Free UK delivery and your 30-year guarantee are included.


WHAT'S INCLUDED?
Mattress Yes
Base No
Headboard No
read more

Product Specification

SUMMARY
Brand
Vispring
Model
Bedstead Shetland
Category
Mattress
Guarantee
30 years
No. of Springs
1720
DIMENSIONS
Mattress Depth
27cm / 10.6inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Vispring

Vispring: making luxury, handmade beds for over 100 years

Manufacturing luxury, handmade, high-quality products since 1901, Vispring created the world’s first pocket-sprung divan. Winners of the Queen’s Award for Enterprise (an accolade reserved for businesses that have excelled in the fields of international trade, innovation, or sustainable development), Vispring‘s long-standing history, finest artisanship, and use of quality products make them one of the finest in the world.

At Land of Beds, we are proud to be able to offer our customers high-quality, luxurious products that are affordable and accessible to all consumers. Our relationship with Vispring dates back many years. Our independent customer reviews rate Vispring products 4.9 out of 5, giving us the confidence to give Vispring our seal of approval and our customers' valuable insight when making informed purchasing decisions.

Built to last, Vispring products use traditional techniques and premium materials backed by an impressive 30-year guarantee! Vispring is committed to sustainable manufacturing practises, using eco-friendly materials and processes in producing their products. Vispring makes exceptionally comfortable beds and mattresses.

read more

Customer Questions & Answers

  • Is this mattress suitable for a slatted base?

    Yes, this mattress is suitable for a slatted base as long as your slats are in good condition and no further apart than 7.5cm.

  • What is the depth of this mattress?

    This mattress is 27cm deep.

  • Do I need to turn this mattress?

    This is a turnable mattress, which means you need to turn the mattress over and should rotate from head to toe seasonally to ensure even use.

  • Is this mattress hypoallergenic?

    Yes, this mattress is hypoallergenic and resistant to dust mites and other allergens.

  • Is this mattress chemical free

    Yes this mattress is chemical free and uses a pure and natural fire retardant.

  • Does this mattress have an odour?

    As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.

  • Can you take away my old mattress?

    Yes, we can remove your old mattress at the same time as delivering your new one. You can add this service at checkout.

Don't miss these special offers!

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Select Size

Small Single
2ft 6in x 6ft 3in
£4,299
Save £1,076
RRP £5,375
Small Single Long
2ft 6in x 6ft 6in
£4,499
Save £1,146
RRP £5,645
Single
3ft x 6ft 3in
£4,299
Save £1,076
RRP £5,375
Long Single
3ft x 6ft 6in
£4,499
Save £1,146
RRP £5,645
Small Double
4ft x 6ft 3in
£5,799
Save £1,471
RRP £7,270
Double
4ft 6in x 6ft 3in
£5,799
Save £1,471
RRP £7,270
King Size
5ft x 6ft 6in
£6,879
Save £1,716
RRP £8,595
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
£9,499
Save £2,391
RRP £11,890
European King Size
5ft 3in x 6ft 6in
£7,999
Save £2,021
RRP £10,020
Super King Size
6ft x 6ft 6in
£8,589
Save £2,146
RRP £10,735
Super King Size Zip & Link
2 x 3ft x 6ft 6in
£9,499
Save £2,391
RRP £11,890
Small Emperor
6ft 6in x 6ft 6in
£9,699
Save £2,436
RRP £12,135
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
£10,699
Save £2,691
RRP £13,390
Emperor
7ft x 7ft
£11,059
Save £2,761
RRP £13,820
Emperor Zip & Link
2 x 3ft 6in x 7ft
£11,989
Save £3,001
RRP £14,990

Size Guide

Name
Imperial (ft)
width x length
Metric (cm)
width x length
Small Single
2ft 6in x 6ft 3in
75 x 190cm
Small Single Long
2ft 6in x 6ft 6in
75 x 200cm
Single
3ft x 6ft 3in
90 x 190cm
Long single
3ft x 6ft 6in
90 x 200cm
Small Double
4ft x 6ft 3in
120 x 190cm
Small Double Long
4ft x 6ft 6in
120 x 200cm
Double
4ft 6in x 6ft 3in
135 x 190cm
Long double
4ft 6in x 6ft 6in
135 x 200cm
European Double
4ft 8in x 6ft 6in
140 x 200cm
King Size
5ft x 6ft 6in
150 x 200cm
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
2 x 75 x 200cm
European King Size
5ft 3in x 6ft 6in
160 x 200cm
Super King Size
6ft x 6ft 6in
180 x 200cm
Super King Size Zip & Link
2 x 3ft x 6ft 6in
2 x 90 x 200cm
Small Emperor
6ft 6in x 6ft 6in
200 x 200cm
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
2 x 100 x 200cm
Emperor
7ft x 7ft
215 x 215cm
Emperor Zip & Link
2 x 3ft 6in x 7ft
2 x 107.5 x 215cm

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Removal & Recycling

Add this handy service to your order for only £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Special Offer Promotion

Get the following extras absolutely free for a limited time only!

  • Free Vispring Mattress Protector - RRP From £269
    vispring mattress protector

Offers are applied automatically at checkout when you purchase today.

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