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Adjust-A-Bed Mayfair Luxury Pillowtop Adjustable Bed

Review Stars
5/5
(1 Reviews)
Adjustable Bed
(mattress with base)
Select size:
Select Size
From
£1,049

Delivery

From £33.59 per month
3 payments from £349.67
18+, T&C’s apply. Credit subject to status

Klarna

Klarna

Pay in 3

Based on a spend of £1,049

3 interest-free payments of £349.67

The first payment is made at point of purchase, with the remaining 2 payments scheduled automatically every 30 days. No fees

18+, T&C apply, Credit subject to status.

For more information about Klarna click here.

Pay By Finance

V12 Finance

Finance example based on a spend of £1,049
Term
Monthly Payment
Total Payable
12 months
(0% APR)
£87.42
£1,049.00
24 months
(9.9% APR)
£48.16
£1,155.84
36 months
(9.9% APR)
£33.59
£1,209.28

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Bed Assembly
Delivery & Returns FAQs
Request Fabric Swatch

Features You'll Love

  • Medium - Good all rounder for front, side or back sleepers.
  • 1000 individually pocketed springs - responsive support with reduced partner disturbance
  • Hand-tufted pillowtop layer - an extra touch of indulgence and softness
  • Air-Lite Comfort Foam - breathable, contouring comfort layer
  • 5-part adjustable frame - independent control of head, shoulders, neck, calves, and feet
  • Wired handset included - smooth twin motor operation
  • Wooden sprung slat base - flexes with the mattress to adapt to your position
  • Optional Lifestyle upgrade base - adds a wireless remote with torch and app, memory function, and emergency lowering
  • Supports up to 25 stone (30 stone with the Lifestyle upgrade base)
  • 5 year guarantee - covers the base, mattress, and motors
  • VAT relief available - qualifying customers pay 0% VAT

Product Description

The Mayfair Luxury Pillowtop is an adjustable bed from Adjust-A-Bed, designed and handmade in the UK, combining 1000 individually pocketed springs with a hand-tufted pillowtop layer and breathable Air-Lite Comfort Foam in a medium tension. The motorised base adjusts the back, shoulders, neck, calves, and feet independently via a wired handset, and an optional Lifestyle upgrade base adds a wireless remote, memory function, and emergency lowering. Available in Small Single through to Super King - with King and Super King supplied as a split design with two linked bases - it's backed by a 5-year guarantee, and qualifying customers can buy it VAT-free.


Who Is This Adjustable Bed For?

A medium tension, pocket-sprung adjustable bed with a hand-tufted pillowtop layer and a 5-part frame, designed for front, side, and back sleepers who want an extra layer of softness alongside supportive, independent positioning.

Best for

  • Front, side, and back sleepers - the medium tension is a genuine all-rounder, and the pillowtop adds extra cushioning at the shoulders and hips
  • Those who want a touch of indulgence - the hand-tufted pillowtop layer gives a softer, more luxurious feel than a standard pocket-spring mattress
  • Couples - the 1000 pocket springs move independently, reducing disturbance from a partner's movement
  • Those who read or watch TV in bed - raising the head end removes the need for extra pillows and supports the neck naturally
  • Those with acid reflux, snoring, or circulation concerns - elevating the head and foot end can help manage these conditions
  • Couples who want independent adjustment - King and Super King sizes are supplied as two linked bases, each with its own mattress and motor, so each person adjusts their side independently
  • Sleepers up to 25 stone (158kg) per side (30 stone with the optional Lifestyle upgrade base)

Not ideal for

  • Those who prefer a firmer, less cushioned feel - the pillowtop layer adds noticeable softness on top of the medium tension
  • Those who prefer a standard bed look - adjustable bases are higher than standard divan beds and have a more mechanical appearance without a headboard
  • Standard-sized rooms planned around a 190cm bed length - adjustable beds are 200cm long; check room dimensions before ordering

Worth Knowing

  • The mattress is included. This is a complete adjustable bed - base and mattress together.
  • The mattress is also available to purchase separately if you already have an adjustable base. See the mattress-only listing here.
  • King Size and Super King Size are supplied as a split design - two separate motorised bases placed side by side, each with its own mattress. Each side adjusts independently. Standard single bedding fits each side; you will need two single duvets rather than one large one.
  • VAT relief: customers with a long-term illness or who are registered disabled may be exempt from paying VAT on this adjustable bed. View the full VAT relief requirements.
  • A headboard is not included. A matching Repton headboard is available as an optional add-on - select it above at checkout.
  • Professional assembly is available. Add it at checkout and our delivery team will build the bed in the room of your choice.
  • Fabric samples are available free of charge - up to 5 swatches.
  • All adjustable beds are 200cm (6ft 6in) long - longer than a standard UK single (190cm). Check room dimensions before ordering.

Inside This Adjustable Bed

Pocket Spring System
What it is: 1000 individually wrapped springs that respond independently to weight and movement across the mattress.
How it helps you: Each spring moves without affecting those around it, so the mattress contours to your body rather than creating a general hollow - and partner movement on a split King or Super King is absorbed without disturbing the other side.

Pillowtop
What it is: An extra layer of cushioning built into the top of the mattress, hand-tufted for a soft, plush finish.
How it helps you: Adds an extra touch of indulgence and softness on top of the mattress's core support, as if the mattress were topped with a pillow.

Air-Lite Comfort Foam
What it is: A breathable comfort foam layer that conforms to the body's contours.
How it helps you: Provides personalised support and pressure relief at the hips, shoulders, and lower back, helping to reduce the likelihood of waking up with aches and pains.

Tufted Finish
What it is: A traditional upholstery method where fillings are secured with tufts running from the top of the mattress to the bottom.
How it helps you: Keeps loose fillings secured in place for a consistent, supportive finish over time.

5-Part Adjustable Frame
What it is: A motorised frame divided into five independently moving sections - back, shoulders, neck, calves, and feet.
How it helps you: Lets you fine-tune your sleeping or resting position with precision - useful for finding a position that supports specific areas of the back or relieves pressure on the legs.

Wooden Sprung Slat Base
What it is: Wooden slats with a natural spring, used in the base in place of a rigid platform.
How it helps you: Works in conjunction with the mattress to flex where you exert the most pressure, giving a comfortable and supportive feel whether the bed is flat or elevated.

Twin Motor Mechanism
What it is: Two separate motors, allowing the head and foot of the bed to be adjusted independently.
How it helps you: Lets you find your ideal sleeping or resting position, adjusting head and foot at the same time or separately - useful for tailored support or added comfort.

Wired Handset
What it is: A corded remote control that connects to the base and operates the motors.
How it helps you: Provides reliable, straightforward control - always within reach on the bedside, with no batteries required.

Chrome Glides
What it is: Chrome-finished glides fitted to the underside of the base.
How it helps you: Provide smooth mobility and protect your floors, while adding a sleek, modern touch to the bed's design.


Specification

The Set

Feature Detail
Brand Adjust-A-Bed
Category Adjustable Bed
Model Mayfair Luxury Pillowtop
What Is Included Adjustable base and mattress. Headboard not included - optional Repton headboard available as add-on.
Guarantee 5 years - covers base, mattress, and motors
Maximum User Weight 25 stone (158kg) per side (30 stone with the optional Lifestyle upgrade base).
VAT Relief Eligible - qualifying customers (long-term illness or registered disabled) pay 0% VAT. See our VAT relief guide.
Country of Manufacture Great Britain

The Base

Feature Detail
Adjustment Zones 5-part (Standard) - back, shoulders, neck, calves, and feet. Optional upgrade to Lifestyle base - see Optional Upgrade Base section.
Motor Configuration Twin motor - independent head and foot control
Standard Base Control Wired handset
Lifestyle Base Control Wireless remote with torch and mobile app availability
Standard Base Features Wooden Sprung Slatted Base
4 Part Twin Motor
Wired remote control
Chrome glides
Supports up to 25 stone
Upgrade Features Strong Board Base
4 Part Twin Motor
Memory function
Wireless remote with torch and mobile app
Emergency lowering
Chrome glides
Supports up to 30 stone
Base Type Wooden Sprung Slat Base (Standard) / Strong Board Base (optional Lifestyle upgrade)
Storage Optional drawers available
Upholstery Available in a range of fabrics and colours
Headboard Included No - optional Repton headboard available as add-on
Split Design King and Super King only - supplied as two linked bases, each with its own mattress. Each side adjusts independently.
Base Depth 38cm (15.0'')
Assembly Required Self-assembly as standard - professional assembly available to add at checkout

The Included Mattress

Feature Detail
Mattress Name Adjust-A-Bed Mayfair Luxury Pillowtop Adjustable Mattress
Firmness Medium (3/6)
Mattress Type Pocket spring, pillowtop, and comfort foam
No. of Springs 1000 pocket springs
Comfort Layers Pillowtop, Air-Lite Comfort Foam
Cover Tufted sleep surface
Hypoallergenic The Air-Lite Comfort Foam layer is described as inherently resistant to dust mites and allergens.
Care Instructions No need to turn - rotate head to toe regularly to extend lifespan
Mattress Depth 25cm (9.8'')
Total Depth (Base + Mattress) 63cm (24.8'')
Ideal For Front sleepers, side sleepers, back sleepers, couples

Dimensions

Dimensions (external, matches mattress size)

SIZE WIDTH x LENGTH (external) CONFIGURATION
Adjustable Small Single 75cm x 200cm (6ft6) Single piece
Adjustable Single 90cm (3ft) x 200cm (6ft6) Single piece
Adjustable Small Double 120cm (4ft) x 200cm (6ft6) Single piece
Adjustable Double 135cm (4ft6) x 200cm (6ft6) Single piece
Adjustable King Size 150cm (5ft) x 200cm (6ft6) Split design - 2 x 75cm bases
Adjustable Super King Size 180cm (6ft) x 200cm (6ft6) Split design - 2 x 90cm bases
Base Depths
Base Depth 38cm (15.0'')
Mattress Depth 25cm (9.8'')
Total Depth (Base + Mattress) 63cm (24.8'')

Optional Upgrade Base

The Mayfair Luxury Pillowtop is also available with the optional Lifestyle base upgrade. This replaces the Wooden Sprung Slat Base with a Strong Board Base for even weight distribution, and is described by the manufacturer as a 4 Part Twin Motor system offering independent adjustment of the head, legs, and lumbar areas. It replaces the wired handset with a wireless remote control featuring a built-in torch and mobile app availability, adds a memory function to store preferred positions, and includes an emergency lowering feature that returns the base to flat in the event of a power cut. The Lifestyle base also increases the maximum user weight to 30 stone. For pricing and to order the upgrade, call our team on 01928 242 829.


Optional Headboard

A matching Repton headboard is available as an optional extra for the Mayfair Luxury Pillowtop. It is a deep-padded design available in matching fabrics and colours, standing 61cm (24'') in height with a depth of 7cm (2.75''), available in all sizes from Small Single to Super King. It attaches to the base using standard adjustable struts for a secure, seamless fit.


How it Compares

Vs standard divan beds: A standard divan bed sits flat and cannot be adjusted. An adjustable bed allows independent elevation of the head and foot, which is useful for reading, watching TV, managing snoring or acid reflux, or supporting recovery from surgery or illness. Divan beds are typically lower in profile, simpler to dress, and cost significantly less. An adjustable bed is the right choice when positioning matters - for health reasons or everyday comfort. If a flat, low-profile bed is what you need, a divan is the better fit.

Vs other adjustable beds in the range: The Mayfair Luxury Pillowtop sits toward the more indulgent end of the Adjust-A-Bed range, with a hand-tufted pillowtop layer not found on models like the Backcare Firm or Derwent. Its medium tension and 1000 pocket springs make it a genuine all-rounder for front, side, and back sleepers, with the same wired handset, 5-part standard frame, and optional Lifestyle upgrade with wireless remote and memory function found across the range. Those who prefer a firmer, less cushioned surface may prefer a model without the pillowtop layer.

Vs buying the mattress separately: This adjustable bed is also available as a mattress-only purchase - useful if you already have a compatible adjustable base and want to upgrade the mattress without replacing the whole bed. If you are buying your first adjustable bed, purchasing the base and mattress together ensures compatibility. The mattress-only listing for this bed can be found here.


5 Year Guarantee

The Mayfair Luxury Pillowtop is backed by Adjust-A-Bed's 5-year guarantee, covering the base, mattress, and motorised mechanisms against defects in materials and workmanship. Motor cover is included as standard, giving buyers confidence in the build quality of a product that is more mechanically complex than a standard bed.


Ready to Upgrade Your Sleep?

The Mayfair Luxury Pillowtop combines a medium tension, 1000-pocket-sprung mattress with a hand-tufted pillowtop layer, a 5-part adjustable base, and a 5-year guarantee - an indulgent yet supportive choice for front, side, and back sleepers alike. Available in Small Single through to Super King, with King and Super King supplied as a split design for independent adjustment, and free UK delivery included.

Select your size above and add to basket. Free UK delivery is included.

VAT relief is available for qualifying customers. Find out if you are eligible.

Not sure which adjustable bed is right for you? Read our Adjustable Bed Buying Guide or speak to our team on 01928 242 829.


WHAT'S INCLUDED?
Adjustable Base Yes
Mattress Yes - Medium tension pocket spring and pillowtop
Handset / Remote Control Yes - wired handset (wireless remote available with Lifestyle upgrade)
Headboard No - optional Repton headboard available separately
Storage Drawers No - optional drawers available
Assembly Self-assembly as standard - professional assembly available at checkout
read more

Product Specification

SUMMARY
Brand
Adjust-A-Bed
Model
Mayfair Luxury Pillowtop
Category
Adjustable Bed
Guarantee
5 years
No. of Springs
1000
DIMENSIONS
Base Depth
38cm / 15.0inch
Mattress Depth
25cm / 9.8inch
Total (Base + Mattress)
63cm / 24.8inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Adjust-A-Bed

Dream in Blissful Comfort Unleash the Power of Adjustable Beds

read more
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Rated Excellent
Review stars
5/5
(1 Reviews)
  • Quality of product 5 / 5
  • Value for money 5 / 5
  • 5 Star 1
  • 4 Star 0
  • 3 Star 0
  • 2 Star 0
  • 1 Star 0
View all ratings
5
4
3
2
1
  • Review stars

    Customer Service team so helpful to help me choose best bed to suit my needs. Absolutely thrilled with bed it’s comfortable, practical & assistance with my mobility needs are fabulous

    read more
    Dani Stormont
    12/09/2025

Customer Questions & Answers

  • Does this adjustable bed include a headboard?

    No this adjustable bed does not come with a headboard, you can add this on using the drop down options.

  • How do I attach the headboard to the base?

    All bed bases, divan beds and adjustable beds we sell come with pre drilled holes in the base. Find these holes and pierce the fabric. Then screw your bolts into the holes leaving about 4cm of thread visible. Slide the headboard onto the bolts and tighten them once the headboard is in the correct position.

  • Can I sleep on this mattress straight away?

    Yes, you can sleep on your mattress straight away.

  • Does this mattress have an odour?

    As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.

  • Can I order a fabric sample?

    Yes, you can order up to 5 fabric samples. Simply use the link above to request your swatches or contact our friendly sales team on 01928 242 829 or via our live chat and our team will be able to arrange this for you.

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Select Size

Adjustable Small Single
2ft 6in x 6ft 6in
£1,049
Save £700
RRP £1,749
Adjustable Single
3ft x 6ft 6in
£1,049
Save £700
RRP £1,749
Adjustable Small Double
4ft x 6ft 6in
£1,699
Save £1,240
RRP £2,939
Adjustable Double
4ft 6in x 6ft 6in
£1,699
Save £1,240
RRP £2,939
Adjustable King Size
5ft x 6ft 6in Split
£1,999
Save £1,490
RRP £3,489
Adjustable Super King Size
6ft x 6ft 6in Split
£1,999
Save £1,490
RRP £3,489

Size Guide

Name
Imperial (ft)
width x length
Metric (cm)
width x length
Small Single
2ft 6in x 6ft 3in
75 x 190cm
Small Single Long
2ft 6in x 6ft 6in
75 x 200cm
Single
3ft x 6ft 3in
90 x 190cm
Long single
3ft x 6ft 6in
90 x 200cm
Small Double
4ft x 6ft 3in
120 x 190cm
Small Double Long
4ft x 6ft 6in
120 x 200cm
Double
4ft 6in x 6ft 3in
135 x 190cm
Long double
4ft 6in x 6ft 6in
135 x 200cm
European Double
4ft 8in x 6ft 6in
140 x 200cm
King Size
5ft x 6ft 6in
150 x 200cm
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
2 x 75 x 200cm
European King Size
5ft 3in x 6ft 6in
160 x 200cm
Super King Size
6ft x 6ft 6in
180 x 200cm
Super King Size Zip & Link
2 x 3ft x 6ft 6in
2 x 90 x 200cm
Small Emperor
6ft 6in x 6ft 6in
200 x 200cm
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
2 x 100 x 200cm
Emperor
7ft x 7ft
215 x 215cm
Emperor Zip & Link
2 x 3ft 6in x 7ft
2 x 107.5 x 215cm

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Request Fabric Swatch

Removal & Recycling

Add this handy service to your order for only £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Adjustable Bed Assembly

Add this handy service to your order for only £49

Put your screwdriver down and your feet up! Our fully-trained assembly specialists can set up your new bed in your room of choice. All we require is that the room is clear.

  • We will unpack your product, assemble it and fit the headboard (if purchased)

Simply add this service to your order at checkout.

Frequently Asked Questions

  • How long does adjustable bed assembly take?

    Approximately 60 minutes.

  • What happens during bed assembly?

    Assembly is carried out on the day of delivery. Our team will carry the product to your room of choice, unpack, inspect it, and assemble it. This service takes two people on average 60 minutes. We will also take away all packaging and recycle it.

  • Can I add an Adjustable Bed Assembly on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Get in the know with our buying guides

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