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Hypnos Kensington Deluxe Mattress

Review Stars
4.9/5
(33 Reviews)
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From
£549

Delivery

From £17.58 per month
3 payments from £183.00
18+, T&C’s apply. Credit subject to status

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Pay in 3

Based on a spend of £549

3 interest-free payments of £183.00

The first payment is made at point of purchase, with the remaining 2 payments scheduled automatically every 30 days. No fees

18+, T&C apply, Credit subject to status.

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Spread the cost with finance

Finance example based on a spend of £549
Term
Monthly Payment
Total Payable
12 months
(9.9% APR)
£48.13
£577.59
24 months
(9.9% APR)
£25.20
£604.92
36 months
(9.9% APR)
£17.58
£632.88

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Delivery & Returns FAQs

Features You'll Love

  • Medium - Good all rounder for front, side or back sleepers.
  • Suits side, back, front and combination sleepers
  • 10 year manufacturer's guarantee included
  • Handcrafted in Great Britain
  • Foam-free - breathable natural materials throughout
  • Exclusively available at Land of Beds
  • ReActiveâ„¢ 6-Turn Pocket Springs - zoned support, moves with you not your partner
  • Red Tractor Assured British Wool & Solotexâ„¢ comfort fillings
  • Hand tufted construction - fillings locked in for lasting comfort
  • Triple Edge Protectionâ„¢ - sleep right to the edge without rolling off
  • Fully recyclable - designed to never go to landfill

Product Description

The Hypnos Kensington Deluxe is a handcrafted, no-turn pocket spring mattress made exclusively for Land of Beds, built around Hypnos's ReActiveâ„¢ 6-Turn Pocket Spring system with 1,200 springs and a zoned support layout that delivers firmer support in the lumbar region and a softer feel at the hips and shoulders. It is filled with Red Tractor Assured British Wool for natural temperature regulation and Solotexâ„¢, a lofty rebound fibre that adds cushioning depth and promotes airflow through the comfort layers. The result is a medium-feel (3/6) mattress that adapts to your body, regulates temperature, and is finished with 2 rows of hand side stitching and Triple Edge Protectionâ„¢ - backed by a free 10-year guarantee.


Who Is This Mattress For?

A handcrafted, foam-free zoned pocket spring mattress made exclusively for Land of Beds, featuring Red Tractor Assured British Wool and Solotexâ„¢ fillings, a medium (3/6) feel, zoned support for targeted spinal alignment, and Triple Edge Protectionâ„¢ for full edge-to-edge use.

Medium Feel - 3/6: The goldilocks option - not too firm, not too soft. Medium is the most versatile firmness level, balancing comfort and support in a way that suits most sleeper types.

Best for

  • Side sleepers - the zoned spring layout softens at the hips and shoulders to cushion pressure points while keeping the spine aligned
  • Back sleepers - firmer lumbar support helps maintain the spine's natural curve without the mattress feeling too rigid
  • Front sleepers - firm enough to prevent hips from sinking too far throughout the night
  • Combination sleepers - responsive pocket springs and zoned support adapt as you change position, so the mattress works however you sleep
  • Couples - 1,200 individually wrapped pocket springs move independently so you won't disturb each other
  • Hot sleepers - British Wool regulates temperature naturally, and the Cocona cover and Solotexâ„¢ fibre both promote active airflow through the mattress
  • People with back pain - the zoned support provides extra firmness in the lumbar region where it is most needed
  • Eco-conscious sleepers - 100% foam-free and fully recyclable, with fillings traceable to Red Tractor certified farms
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Sleepers who prefer a very soft, sink-in feel - see our soft mattress range for softer options
  • Heavier sleepers who may benefit from a firmer tension for better long-term spinal support

Inside This Mattress

ReActiveâ„¢ 6-Turn Pocket Spring System
What it is: Hypnos's pocket spring system with 1,200 springs and 6 active turns per spring. Each spring is a single continuous coil that moves independently, and the system is zoned to provide firmer support in the lumbar area and a softer response at the hips and shoulders.
How it helps you sleep: Targeted, body-specific support that follows your shape and sleeping position, with minimal motion transfer between partners. The zoned layout means the mattress actively works differently at different points along your body rather than applying a single level of resistance throughout.

Red Tractor Assured British Wool
What it is: A natural upholstery filling sourced from farms certified under the Red Tractor scheme, which covers animal welfare, traceability and environmental standards throughout the supply chain.
How it helps you sleep: Wool is a natural insulator - it keeps you cool in summer and warm in winter by regulating body temperature and drawing moisture away from the body as you sleep.

Solotexâ„¢
What it is: A lofty comfort fibre layer with rebound properties and an open structure that promotes airflow through the comfort layers.
How it helps you sleep: Adds cushioning depth to the feel of the mattress, supports shape retention over time, and keeps air moving through the fillings to help regulate temperature and reduce moisture build-up.

Zoned Support
What it is: The spring system is configured to provide varying levels of support at different zones along the mattress - firmer in the lumbar region and softer at the hips and shoulders.
How it helps you sleep: Proper spinal alignment requires different support at different points on the body. The zoned layout means your lower back is well supported while pressure-sensitive areas like shoulders and hips are cushioned rather than pushed against.

Triple Edge Protectionâ„¢
What it is: Higher-tension springs running around the full perimeter of the mattress, reinforcing the border from top to bottom.
How it helps you sleep: Extends the full sleeping surface right to the very edge - useful for couples who use the full width of the bed and for those who sit on the edge when getting in and out.

Cocona Natural Cover
What it is: A cover made from 35% Cocona and 65% Viscose. Cocona technology uses activated carbon derived from recycled coconut shells to enhance breathability and moisture management.
How it helps you sleep: Keeps the sleeping surface dry and comfortable, complementing the natural temperature-regulating properties of the wool and Solotexâ„¢ fillings beneath.

Hand Tufting
What it is: A traditional upholstery technique where tufts are hand-stitched from the top of the mattress to the bottom, securing all comfort layers in place.
How it helps you sleep: Keeps the fillings evenly distributed and prevents them from shifting over time, so the mattress maintains consistent comfort and shape night after night.

2 Rows of Hand Side Stitching
What it is: Senior upholsterers use long needles and twine to hand-stitch the outer springs to the mattress border at both the top and bottom.
How it helps you sleep: Strengthens the edges, prevents spring distortion, and extends the sleeping area right to the border - the most labour-intensive finish in traditional mattress making.


Specification

FEATURE DETAIL
Brand Hypnos
Category Mattress
Model Kensington Deluxe
Exclusive to Land of Beds
Firmness Medium (3/6)
Mattress Type Pocket spring with zoned support and natural fillings
Foam Free Yes
Spring System ReActiveâ„¢ 6-Turn Pocket Spring
Spring Count 1,200
Comfort Layers Red Tractor Assured British Wool, Solotexâ„¢
Cover Material 35% Cocona, 65% Viscose
Mattress Finish Hand Tufted
Mattress Depth 27cm
Edge Support Yes - Triple Edge Protectionâ„¢
Motion Isolation Yes
Temperature Regulation Yes - British Wool, Solotexâ„¢ fibre and Cocona cover regulate temperature and promote airflow
Hypoallergenic Yes
Care Instructions No need to flip. Rotate head to toe regularly to extend lifespan
Handles Yes - Flag-stitched
Air Vents Yes - Chrome
Side Stitching 2 rows hand side stitching
Compatible Bed Bases Slatted (slats no more than 7cm apart) and divan bases
Single or Double Sided Single sided - do not flip
Country of Manufacture Great Britain
Maximum Weight Per Side Up to 114kg (18st) per side
Guarantee 10 years
Ideal For Side sleepers, combination sleepers, couples, people with back pain
Certifications Royal Warrant - Beds, Mattresses and Upholstery
NBF Approved
Made in Britain
Fire resistance BS7177:2008 compliant
Sustainability Foam-free
100% recyclable
Red Tractor Assured natural materials
Packaging Type 100% recyclable sugar cane packaging

Dimensions

SIZE WIDTH x LENGTH x DEPTH WEIGHT
Small Single 75cm (2ft6) x 190cm (6ft3) x 27cm (10.6'') [TO CONFIRM]kg ([TO CONFIRM]lbs)
Single 90cm (3ft) x 190cm (6ft3) x 27cm (10.6'') [TO CONFIRM]kg ([TO CONFIRM]lbs)
Small Double 120cm (4ft) x 190cm (6ft3) x 27cm (10.6'') [TO CONFIRM]kg ([TO CONFIRM]lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 27cm (10.6'') [TO CONFIRM]kg ([TO CONFIRM]lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 27cm (10.6'') [TO CONFIRM]kg ([TO CONFIRM]lbs)
King Size Zip and Link 2 x 75cm (2ft6) x 200cm (6ft6) x 27cm (10.6'') 2 x [TO CONFIRM]kg ([TO CONFIRM]lbs)
Super King Size 180cm (6ft) x 200cm (6ft6) x 27cm (10.6'') [TO CONFIRM]kg ([TO CONFIRM]lbs)
Super King Size Zip and Link 2 x 90cm (3ft) x 200cm (6ft6) x 27cm (10.6'') 2 x [TO CONFIRM]kg ([TO CONFIRM]lbs)

How it Compares

Vs firmer models: The Kensington Deluxe's medium (3/6) zoned tension provides more cushioning at the shoulders and hips than a firm mattress, making it the better choice for side sleepers, combination sleepers, and those with pressure-sensitive joints. Firm options suit heavier sleepers or those who want a more rigid, orthopaedic-style feel throughout.

Vs softer models: The Kensington Deluxe delivers more structural support under the comfort layers than a soft mattress, particularly in the lumbar zone. Softer options can feel more immediately plush but may not maintain spinal alignment as consistently over time - especially for combination sleepers or couples with different body weights.

Vs other Hypnos mattresses in the range: The Kensington Deluxe steps up from the Solace with the addition of Solotexâ„¢ comfort fibre, a zoned spring configuration for targeted body support, and a higher spring count of 1,200. It is also a no-turn mattress, making it easier to care for than the turnable Solace. Higher models in the Hypnos range typically add deeper comfort layers or additional natural fillings; the Kensington Deluxe provides a well-balanced step up at a mid-range price point.


10 Year Guarantee

The Hypnos Kensington Deluxe is backed by Hypnos's free 10-year manufacturer's guarantee against defects in materials and workmanship. Handcrafted in Britain with natural fillings and traditional finishing techniques, this is a mattress built to perform for the long term - the guarantee reflects that confidence.


Awards & Accreditations

Hypnos Royal Warrant Holder - Hypnos has held a Royal Warrant since 1929, supplying beds to the British Royal Household. It is a standard of craftsmanship that has to be earned and maintained over generations.

National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing. Not every mattress brand carries this approval.

Made in Britain - Independently certified confirmation that the Kensington Deluxe is manufactured in the UK, by Hypnos's fourth- and fifth-generation craftsmen.


Ready to Upgrade Your Sleep for Better Rest?

The Hypnos Kensington Deluxe combines handcrafted British construction, zoned pocket spring support, breathable natural fillings and a no-turn design that makes it easy to live with - all backed by a free 10-year guarantee and made exclusively for Land of Beds. If you want a medium-feel mattress that genuinely adapts to your body rather than simply pushing back, this is a strong choice.

Select your size above and add to basket. Free UK delivery and your 10-year guarantee are included.

Not sure which Hypnos mattress is right for you? See our Mattress Buying Guide for expert guidance on mattress types, fillings and comfort levels.


WHAT'S INCLUDED?
Mattress Yes
Base No
Headboard No
read more

Product Specification

SUMMARY
Brand
Hypnos
Model
Kensington Deluxe
Category
Mattress
Guarantee
10 years
No. of Springs
1200 ReActive 6
DIMENSIONS
Mattress Depth
27cm / 10.6inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Hypnos

Hypnos: quality sleep shouldn’t cost the earth.

Hypnos is a fourth- and fifth-generation, UK-based luxury bed and mattress manufacturer known for its high-quality craftsmanship and durability. Proud holders of a Royal Warrant plus many other prestigious accolades, including winners of the Best Bed Manufacturer (Furniture Makers’ Company and Sleep Council) and the Good Design Awards, all of Hypnos' beds are made in the UK. As such, Hypnos has been awarded the Made in Britain label. Hypnos is also NBF (National Bed Federation) approved. These awards and recognitions are testaments to the quality and craftsmanship of Hypnos products and their commitment and reputation for providing excellent service.

At Land of Beds, we are proud to be able to offer our customers high-quality, luxurious products that are affordable and accessible to all consumers. Our relationship with Hypos dates back more than 15 years, and our independent customer reviews rate Hypnos products 4.8 out of 5, giving us the confidence to provide Hypnos with our seal of approval and our customers' valuable insight when making informed purchasing decisions.

Buying from Hypnos is an investment in a quality, long-lasting, and comfortable bed tailored to your needs, crafted by skilled craftsmen committed to sustainable practises. Using only the finest quality materials, all Hypnos beds and mattresses are handmade by skilled craftsmen, ensuring that each one is of the highest quality and built to last. This is backed up by Hypnos’ long-guarantee period, showing that they are confident in the quality and durability of their products. Hypnos is committed to using sustainable and eco-friendly materials in its products and minimising their environmental impact. All raw natural materials can be traced back to their origin and certified with organisations like Red Tractor, The Woolkeepers®, Better Cotton, CottonConnect, the Soil Association, and the Global Organic Textile Standard—perfect for any eco-conscious customer.

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Trustpilot Logo
Rated Excellent
Review stars
4.9/5
(33 Reviews)
  • Quality of product 5 / 5
  • Value for money 4.5 / 5
  • 5 Star 31
  • 4 Star 2
  • 3 Star 0
  • 2 Star 0
  • 1 Star 0
View all ratings
5
4
3
2
1
  • Review stars

    Very comfortable. Only single sided - not a mattress you turn.

    read more
    Andrew Roper
    06/08/2025
  • Review stars

    Lovely mattress to replace previous Hynos

    read more
    Devonian
    08/03/2025
  • Review stars

    Very comfy, well worth it

    read more
    Steven Mattocks
    26/07/2024
  • Review stars

    Very happy with our purchase!

    read more
    Florent Antoni
    02/04/2024
  • Review stars

    Not given 10 stars as the mattress is on a guest bed and I havent slept on it. Looks very good quality and our visitors slept well. No complaints.

    read more
    Confirmed Customer
    11/01/2024
  • Review stars

    I purchased the mattress as a replacement for my sons bed. He had slept on the same mattress for many years and as he was coming home for Christmas we thought he deserved an upgrade. He has slept on the mattress for five nights and said it was a massive improvement on his old mattress and that it was very comfortable.

    read more
    Graeme Richards
    27/12/2023
  • Review stars

    Middle of the range Hypnos mattress. Slightly more firm than a medium I would say. Would recommend to others who want an affordable price mattress that is fairly comfortable and well made. Mattress topper recommended with this mattress

    read more
    Neal Bateman
    27/12/2023
  • Review stars

    It’s so comfortable.

    read more
    Alison Shave
    12/12/2023
  • Review stars

    Having got good service from previous silentnight mattress, approx 10 years, but finding the last 2 to 3 years condition had deteriorated & was uncomforatable, decided to buy a top quality mattress. After much research decided to go for Hypnos, used in many hotels, and chose this model which is a medium mattress. Immediately you can tell it is a quality mattress and worth the money. The mattress is 7 cm deeper than our old one, but double sheets easily fit it, with a mattress protector. The mattress is amazing, time will tell how good it is, I do find it slightly firmer than I expected, probably becaof being used to the old one, but really pleased with the whole process of ordering through to delivery, Hypnos are definately cheaper to buy from this company, would again

    read more
    Confirmed Customer
    31/07/2023

Customer Questions & Answers

  • Is this mattress suitable for a slatted base?

    Yes, this mattress is suitable for a slatted base as long as your slats are in good condition and no further apart than 7.5cm.

  • What is the depth of this mattress?

    This mattress is 27cm deep.

  • Do I need to turn this mattress?

    This is an easy-care mattress, which means you do not need to turn the mattress over, however, you should rotate from head to toe on a regular basis to ensure even use.

  • How long will this mattress last?

    This mattress is guaranteed for 10 years.

  • Can you take away my old mattress?

    Yes, we can remove your old mattress at the same time as delivering your new one. You can add this service at checkout.

  • Does this mattress have an odour?

    As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.

  • Will this mattress make me hot?

    This product has natural properties which help wick away moisture allowing air to circulate through the mattress. Therefore in most situations, this mattress won't cause excessive heat.

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Select Size

Small Single
2ft 6in x 6ft 3in
£549
Save £150
RRP £699
Single
3ft x 6ft 3in
£549
Save £150
RRP £699
Small Double
4ft x 6ft 3in
£649
Save £150
RRP £799
Double
4ft 6in x 6ft 3in
£649
Save £150
RRP £799
King Size
5ft x 6ft 6in
£749
Save £220
RRP £969
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
£1,349
Save £650
RRP £1,999
Super King Size
6ft x 6ft 6in
£849
Save £310
RRP £1,159
Super King Size Zip & Link
2 x 3ft x 6ft 6in
£1,349
Save £650
RRP £1,999

Size Guide

Metric (cm)
width x length
Imperial (ft)
width x length
Small Single
75 x 190cm
2ft 6in x 6ft 3in
Small Single Long
75 x 200cm
2ft 6in x 6ft 6in
Single
90 x 190cm
3ft x 6ft 3in
Long single
90 x 200cm
3ft x 6ft 6in
Small Double
120 x 190cm
4ft x 6ft 3in
Small Double Long
120 x 200cm
4ft x 6ft 6in
Double
135 x 190cm
4ft 6in x 6ft 3in
Long double
135 x 200cm
4ft 6in x 6ft 6in
European Double
140 x 200cm
4ft 8in x 6ft 6in
King Size
150 x 200cm
5ft x 6ft 6in
King Size Zip & Link
2 x 75 x 200cm
2 x 2ft 6in x 6ft 6in
European King Size
160 x 200cm
5ft 3in x 6ft 6in
Super King Size
180 x 200cm
6ft x 6ft 6in
Super King Size Zip & Link
2 x 90 x 200cm
2 x 3ft x 6ft 6in
Small Emperor
200 x 200cm
6ft 6in x 6ft 6in
Small Emperor Zip & Link
2 x 100 x 200cm
2 x 3ft 3in x 6ft 6in
Emperor
215 x 215cm
7ft x 7ft
Emperor Zip & Link
2 x 107.5 x 215cm
2 x 3ft 6in x 7ft

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Removal & Recycling

Removal & Recycling £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Get in the know with our buying guides

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