Deeper sleeper sale banner Couple laying on bed
Ends in… 0ddays 00hhours 00mmins 00ssecs

Hypnos Kensington Ortho Mattress

Review Stars
4.9/5
(33 Reviews)
Select size:
Select Size
From
£639

Delivery

From £20.46 per month
3 payments from £213.00
18+, T&C’s apply. Credit subject to status

Klarna

Klarna

Pay in 3

Based on a spend of £639

3 interest-free payments of £213.00

The first payment is made at point of purchase, with the remaining 2 payments scheduled automatically every 30 days. No fees

18+, T&C apply, Credit subject to status.

For more information about Klarna click here.

Pay By Finance

V12 Finance

Finance example based on a spend of £639
Term
Monthly Payment
Total Payable
12 months
(9.9% APR)
£56.02
£672.28
24 months
(9.9% APR)
£29.34
£704.08
36 months
(9.9% APR)
£20.46
£736.63

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Delivery & Returns FAQs

Features You'll Love

  • Extra Firm - The firmest level of support. Also known as orthopaedic.
  • Suits front sleepers
  • 5 year manufacturer's guarantee included
  • Handcrafted in Great Britain
  • Foam-free - breathable natural materials throughout
  • Exclusively available at Land of Beds
  • Re-ActiveProâ„¢ 6-Turn Pocket Spring - firm, durable support
  • British wool, cotton & eOlusâ„¢ recycled fibre fillings
  • Hand tufted construction - fillings locked in for lasting comfort
  • Edge-to-edge support - sleep right to the edge without rolling off
  • Recyclable, eco-friendly sugar cane packaging

Product Description

The Hypnos Kensington Ortho is a handcrafted, extra firm (6/6) pocket spring mattress made exclusively for Land of Beds, built around Hypnos's Re-ActiveProâ„¢ 6-turn pocket spring system and layered with British wool, cotton and eOlusâ„¢ recycled fibre for a robust, no-nonsense feel. It's finished with a soft, breathable viscose sleep surface and edge-to-edge support, and is a foam-free, no-turn mattress designed for those who want maximum support with minimal sink. Hypnos is proud to be Carbon Neutral, and the Kensington Ortho is backed by a 5-year manufacturer's guarantee, giving orthopaedic-support seekers, front sleepers and heavier individuals a firm, dependable night's sleep.


Who Is This Mattress For?

A handcrafted, extra firm (6/6), foam-free pocket spring mattress made exclusively for Land of Beds, built with British wool, cotton and eOlusâ„¢ recycled fibre fillings over Hypnos's Re-ActiveProâ„¢ 6-turn pocket spring system, with a breathable viscose sleep surface and edge-to-edge support, designed for those who want maximum support with minimal sink.

Extra Firm Feel - 6/6: Our firmest option, offering maximum support and minimal sink. Perfect for front sleepers, heavier individuals, or anyone who prefers a very firm, supportive mattress.

Best for

  • Front sleepers - the extra firm feel keeps your body level and well supported throughout the night
  • Heavier sleepers - the firmer construction is built to provide extra support and durability
  • People who prefer a very firm, supportive feel with minimal sink
  • Orthopaedic support - a consistently firm surface for those who need it
  • Contract and hotel use - durable, reinforced construction suited to heavy, frequent use
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Side sleepers - the firm feel doesn't cushion shoulders and hips the way a softer mattress would. See our soft mattress range for more cushioned options
  • Lightweight sleepers who may find this tension too firm
  • Sleepers who prefer a cushioned or softer feel

Inside This Mattress

Re-ActiveProâ„¢ 6-Turn Pocket Spring System
What it is: Hypnos's pocket spring system with 1,000 individually wrapped springs, each with 6 active turns.
How it helps you sleep: A firm, supportive sleeping surface that holds its shape under weight, giving consistent support across the full mattress while isolating motion between sleeping partners.

British Wool
What it is: A natural upholstery filling layer beneath the sleep surface.
How it helps you sleep: Wool is a natural insulator - it helps regulate your temperature, keeping you cool in summer and warm in winter.

Cotton
What it is: A natural fibre comfort layer positioned beneath the wool.
How it helps you sleep: Adds a breathable, foam-free layer that supports the mattress's firm, structured feel.

eOlusâ„¢ Recycled Fibre
What it is: A sustainable recycled fibre filling used both above the spring unit and on the underside of the mattress.
How it helps you sleep: Provides consistent structure and support from both sides of the spring unit, while keeping the mattress fully foam-free.

Viscose Sleep Surface
What it is: A soft, breathable 100% viscose cover fabric with the Hypnos branded tick quilt pattern.
How it helps you sleep: Viscose feels soft against the skin and breathes well, keeping the sleep surface comfortable throughout the night.

Edge-to-Edge Support
What it is: Reinforced support built into the perimeter of the mattress.
How it helps you sleep: Extends the usable sleeping surface closer to the edge, useful for couples who use the full width of the bed or anyone who sits on the edge to get in and out.

2 Rows of Reinforced Side Stitching
What it is: A reinforced border finish stitched around the perimeter of the mattress.
How it helps you sleep: Strengthens the border of the mattress, helping it keep its shape and edges over time.

Handles
What it is: Flag-stitched fabric handles positioned along the sides of the mattress.
How it helps you sleep: Makes it easier to reposition, rotate or manoeuvre the mattress when needed.

Air Vents
What it is: Ventilation points built into the sides of the mattress.
How it helps you sleep: Helps air circulate through the mattress, supporting freshness and temperature regulation.


Specification

FEATURE DETAIL
Brand Hypnos
Category Mattress
Model Kensington Ortho
Exclusive to Land of Beds
Firmness Extra Firm (6/6)
Mattress Type Pocket spring with natural fillings
Foam Free Yes
Spring System Re-ActiveProâ„¢ 6-Turn Pocket Spring
Spring Count 1,000
Comfort Layers British Wool, Cotton, eOlusâ„¢ Recycled Fibre
Cover Material 100% Viscose
Cover Removable/Washable No
Mattress Finish Hand Tufted
Mattress Depth 26cm
Edge Support Yes
Motion Isolation Yes
Temperature Regulation Yes - British wool helps regulate temperature
Hypoallergenic Yes
Care Instructions No need to flip. Rotate head to toe regularly to extend lifespan
Handles Yes - Flag-stitched
Air Vents Yes - Chrome
Side Stitching 2 rows reinforced side stitching
Compatible Bed Bases Slatted (slats no more than 7cm apart) and divan bases
Single or Double Sided Single sided - do not flip
Country of Manufacture Great Britain
Maximum Weight Per Side Up to 114kg (18st) per side
Guarantee 5 years
Ideal For Front sleepers, heavier sleepers, orthopaedic support, contract/hotel use
Certifications Royal Warrant - Beds, Mattresses and Upholstery
NBF Approved
Made in Britain
Carbon Neutral
Fire resistance BS7177:2008 compliant
Sustainability Foam-free
100% recyclable
Carbon Neutral
Natural and recycled fillings
Packaging Type 100% recyclable sugar cane packaging

Dimensions

SIZE WIDTH x LENGTH x DEPTH WEIGHT
Small Single 75cm (2ft6) x 190cm (6ft3) x 26cm (10.2'') 15.4kg (34lbs)
Single 90cm (3ft) x 190cm (6ft3) x 26cm (10.2'') 18.5kg (41lbs)
Small Double 120cm (4ft) x 190cm (6ft3) x 26cm (10.2'') 24.7kg (54lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 26cm (10.2'') 27.8kg (61lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 26cm (10.2'') 32.5kg (72lbs)
King Size Zip and Link 2 x 75cm (2ft6) x 200cm (6ft6) x 26cm (10.2'') 2 x 16.25kg (36lbs)
Super King Size 180cm (6ft) x 200cm (6ft6) x 26cm (10.2'') 39kg (86lbs)
Super King Size Zip and Link 2 x 90cm (3ft) x 200cm (6ft6) x 26cm (10.2'') 2 x 19.5kg (43lbs)

How it Compares

Vs firmer mattresses: This is already one of our firmest options, so there isn't much firmer to compare against within the range. Where it differs from other extra firm mattresses is in construction - natural wool and cotton fillings over a dense Re-ActiveProâ„¢ pocket spring system, rather than dense foam layers, giving a firm feel that stays breathable.

Vs softer mattresses: The Kensington Ortho offers minimal sink and a consistently firm surface throughout, which suits front sleepers and those needing orthopaedic-style support. Softer mattresses cushion pressure points more but don't offer the same level of consistent, flat support - better suited to side sleepers or those who prefer a plush feel.

Vs premium and luxury mattresses: This mattress shares the same handcrafted construction and natural, foam-free filling philosophy as higher-priced Hypnos ranges, using wool, cotton and recycled fibre rather than synthetic foams. The difference is typically in depth of comfort layers, rather than any compromise in craftsmanship.


5 Year Guarantee

The Hypnos Kensington Ortho is backed by Hypnos's 5-year manufacturer's guarantee against defects in materials and workmanship. Handcrafted in Britain with a dense Re-ActiveProâ„¢ spring system and durable natural fillings, this is a mattress built for firm, consistent support night after night.


Awards & Accreditations

Hypnos Royal Warrant Holder - Hypnos has held a Royal Warrant since 1929, supplying beds to the British Royal Household. It's a standard of craftsmanship that has to be earned and maintained.

National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing.

Made in Britain - Independently certified confirmation that the Kensington Ortho is manufactured in the UK.

Carbon Neutral - Hypnos is a Carbon Neutral manufacturer, reflecting its commitment to sustainable, low-impact production.


Ready to Upgrade Your Sleep for Better Rest?

The Hypnos Kensington Ortho is built for one job: maximum, dependable support with minimal sink. If you're a front sleeper, a heavier sleeper, or simply someone who wants an extra firm, orthopaedic-style feel backed by natural, foam-free fillings, this is a strong choice.

Select your size above and add to basket. Free UK delivery and your 5-year guarantee are included.

Not sure which Hypnos mattress is right for you? See our Mattress Buying Guide for expert guidance on mattress types, fillings and comfort levels.


WHAT'S INCLUDED?
Mattress Yes
Base No
Headboard No
read more

Product Specification

SUMMARY
Brand
Hypnos
Model
Kensington Ortho
Category
Mattress
Guarantee
5 years
No. of Springs
ReActive 6
DIMENSIONS
Mattress Depth
26cm / 10.2inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Hypnos

Hypnos: quality sleep shouldn’t cost the earth.

Hypnos is a fourth- and fifth-generation, UK-based luxury bed and mattress manufacturer known for its high-quality craftsmanship and durability. Proud holders of a Royal Warrant plus many other prestigious accolades, including winners of the Best Bed Manufacturer (Furniture Makers’ Company and Sleep Council) and the Good Design Awards, all of Hypnos' beds are made in the UK. As such, Hypnos has been awarded the Made in Britain label. Hypnos is also NBF (National Bed Federation) approved. These awards and recognitions are testaments to the quality and craftsmanship of Hypnos products and their commitment and reputation for providing excellent service.

At Land of Beds, we are proud to be able to offer our customers high-quality, luxurious products that are affordable and accessible to all consumers. Our relationship with Hypos dates back more than 15 years, and our independent customer reviews rate Hypnos products 4.8 out of 5, giving us the confidence to provide Hypnos with our seal of approval and our customers' valuable insight when making informed purchasing decisions.

Buying from Hypnos is an investment in a quality, long-lasting, and comfortable bed tailored to your needs, crafted by skilled craftsmen committed to sustainable practises. Using only the finest quality materials, all Hypnos beds and mattresses are handmade by skilled craftsmen, ensuring that each one is of the highest quality and built to last. This is backed up by Hypnos’ long-guarantee period, showing that they are confident in the quality and durability of their products. Hypnos is committed to using sustainable and eco-friendly materials in its products and minimising their environmental impact. All raw natural materials can be traced back to their origin and certified with organisations like Red Tractor, The Woolkeepers®, Better Cotton, CottonConnect, the Soil Association, and the Global Organic Textile Standard—perfect for any eco-conscious customer.

read more
Trustpilot Logo
Rated Excellent
Review stars
4.9/5
(33 Reviews)
  • Quality of product 5 / 5
  • Value for money 4.5 / 5
  • 5 Star 31
  • 4 Star 2
  • 3 Star 0
  • 2 Star 0
  • 1 Star 0
View all ratings
5
4
3
2
1
  • Review stars

    Very comfortable. Only single sided - not a mattress you turn.

    read more
    Andrew Roper
    06/08/2025
  • Review stars

    Lovely mattress to replace previous Hynos

    read more
    Devonian
    08/03/2025
  • Review stars

    Very comfy, well worth it

    read more
    Steven Mattocks
    26/07/2024
  • Review stars

    Very happy with our purchase!

    read more
    Florent Antoni
    02/04/2024
  • Review stars

    Not given 10 stars as the mattress is on a guest bed and I havent slept on it. Looks very good quality and our visitors slept well. No complaints.

    read more
    Confirmed Customer
    11/01/2024
  • Review stars

    I purchased the mattress as a replacement for my sons bed. He had slept on the same mattress for many years and as he was coming home for Christmas we thought he deserved an upgrade. He has slept on the mattress for five nights and said it was a massive improvement on his old mattress and that it was very comfortable.

    read more
    Graeme Richards
    27/12/2023
  • Review stars

    Middle of the range Hypnos mattress. Slightly more firm than a medium I would say. Would recommend to others who want an affordable price mattress that is fairly comfortable and well made. Mattress topper recommended with this mattress

    read more
    Neal Bateman
    27/12/2023
  • Review stars

    It’s so comfortable.

    read more
    Alison Shave
    12/12/2023
  • Review stars

    Having got good service from previous silentnight mattress, approx 10 years, but finding the last 2 to 3 years condition had deteriorated & was uncomforatable, decided to buy a top quality mattress. After much research decided to go for Hypnos, used in many hotels, and chose this model which is a medium mattress. Immediately you can tell it is a quality mattress and worth the money. The mattress is 7 cm deeper than our old one, but double sheets easily fit it, with a mattress protector. The mattress is amazing, time will tell how good it is, I do find it slightly firmer than I expected, probably becaof being used to the old one, but really pleased with the whole process of ordering through to delivery, Hypnos are definately cheaper to buy from this company, would again

    read more
    Confirmed Customer
    31/07/2023

Customer Questions & Answers

  • Is this mattress suitable for a slatted base?

    Yes, this mattress is suitable for a slatted base as long as your slats are in good condition and no further apart than 7cm.

  • What is the depth of this mattress?

    This mattress is 26cm deep.

  • Do I need to turn this mattress?

    This is an easy-care mattress, which means you do not need to turn the mattress over, however, you should rotate from head to toe on a regular basis to ensure even use.

  • How long will this mattress last?

    This mattress is guaranteed for 5 years.

  • Can you take away my old mattress?

    Yes, we can remove your old mattress at the same time as delivering your new one. You can add this service at checkout.

  • Does this mattress have an odour?

    As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.

  • Will this mattress make me hot?

    This product has natural properties which help wick away moisture allowing air to circulate through the mattress. Therefore in most situations, this mattress won't cause excessive heat.

Don't miss these special offers!

Complete your look

More to Explore

Mattresses
Hypnos Mattresses
Extra Firm Mattresses
Pocket Spring Mattresses
Natural Fibre Mattresses
Orthopaedic Mattresses

Select Size

Small Single
2ft 6in x 6ft 3in
£639
Save £120
RRP £759
Single
3ft x 6ft 3in
£639
Save £120
RRP £759
Small Double
4ft x 6ft 3in
£759
Save £190
RRP £949
Double
4ft 6in x 6ft 3in
£759
Save £190
RRP £949
King Size
5ft x 6ft 6in
£829
Save £220
RRP £1,049
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
£1,499
Save £600
RRP £2,099
Super King Size
6ft x 6ft 6in
£969
Save £290
RRP £1,259
Super King Size Zip & Link
2 x 3ft x 6ft 6in
£1,499
Save £600
RRP £2,099

Size Guide

Name
Imperial (ft)
width x length
Metric (cm)
width x length
Small Single
2ft 6in x 6ft 3in
75 x 190cm
Small Single Long
2ft 6in x 6ft 6in
75 x 200cm
Single
3ft x 6ft 3in
90 x 190cm
Long single
3ft x 6ft 6in
90 x 200cm
Small Double
4ft x 6ft 3in
120 x 190cm
Small Double Long
4ft x 6ft 6in
120 x 200cm
Double
4ft 6in x 6ft 3in
135 x 190cm
Long double
4ft 6in x 6ft 6in
135 x 200cm
European Double
4ft 8in x 6ft 6in
140 x 200cm
King Size
5ft x 6ft 6in
150 x 200cm
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
2 x 75 x 200cm
European King Size
5ft 3in x 6ft 6in
160 x 200cm
Super King Size
6ft x 6ft 6in
180 x 200cm
Super King Size Zip & Link
2 x 3ft x 6ft 6in
2 x 90 x 200cm
Small Emperor
6ft 6in x 6ft 6in
200 x 200cm
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
2 x 100 x 200cm
Emperor
7ft x 7ft
215 x 215cm
Emperor Zip & Link
2 x 3ft 6in x 7ft
2 x 107.5 x 215cm

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Removal & Recycling

Add this handy service to your order for only £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Get in the know with our buying guides

View all