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Sleepeezee Hotel Classic 1000 Divan Bed

Review Stars
4.9/5
(8 Reviews)
Divan Bed
(mattress with base)
Select size:
Select Size
From
£620

Delivery

From £19.85 per month
3 payments from £206.67
18+, T&C’s apply. Credit subject to status

Klarna

Klarna

Pay in 3

Based on a spend of £620

3 interest-free payments of £206.67

The first payment is made at point of purchase, with the remaining 2 payments scheduled automatically every 30 days. No fees

18+, T&C apply, Credit subject to status.

For more information about Klarna click here.

Pay By Finance

V12 Finance

Finance example based on a spend of £620
Term
Monthly Payment
Total Payable
12 months
(9.9% APR)
£54.36
£652.29
24 months
(9.9% APR)
£28.46
£683.15
36 months
(9.9% APR)
£19.85
£714.73

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Bed Assembly
Delivery & Returns FAQs
Request Fabric Swatch

Features You'll Love

  • Medium Firm - Good for people who change sleeping position.
  • Complete sleep set: base and mattress included
  • Sleepeezee: Royal Warrant holder since 1924
  • 1000 pocket springs - support that moves with you
  • Platform Top base - solid, supportive feel
  • Foam-free - breathable wool & cotton fillings
  • CRIB 5 certified - suitable for hotels and B&Bs
  • FSC certified timber - the mark of responsible forestry

Product Description

The Sleepeezee Hotel Classic 1000 is a complete divan bed set from Sleepeezee, pairing a genuine Sleepeezee Platform Top base with the Hotel Classic 1000 mattress. Each set is built around a traditional 1000 pocket spring system layered with breathable wool and cotton fillings, hand-tufted and finished with vertical side stitching for edge-to-edge support. The upholstered Platform Top base gives a solid, supportive foundation and can be specified with drawer or ottoman storage. CRIB 5 fire certified to UK commercial standards and backed by a 5-year guarantee, this set suits guest rooms, hotels and B&Bs as well as home use.


Who Is This Divan Set For?

A handcrafted divan bed set from Sleepeezee, including the medium-firm (4/6) Hotel Classic 1000 mattress with 1000 pocket springs and natural wool and cotton fillings, a Platform Top base available with a range of storage configurations, and a 5-year guarantee.

Best for

  • Customers buying a complete sleep package - the set includes a base and mattress chosen and tested to work together, removing the guesswork of pairing separately.
  • Back, front and combination sleepers - the medium-firm (4/6) Hotel Classic 1000 mattress is a well-balanced all-rounder suited to a range of sleep positions.
  • Guest rooms, hotels and B&Bs - CRIB 5 fire certified for commercial use, with durable traditional construction built for consistent performance.
  • Customers who need integrated storage - choose from non storage, 2 drawers, 4 drawers, 2+2 Continental drawers, or an optional side or end opening ottoman base.
  • Sleepers up to 114kg (18st) per side.

Not ideal for

  • Sleepers who prefer a very soft, sink-in feel - see our soft mattress range for softer options.
  • Side sleepers who need more cushioning for shoulders and hips.
  • Sleepers who prefer a very firm feel.

Worth knowing:

  • This set includes the divan base and the Hotel Classic 1000 mattress. A headboard is not included and is sold separately. See the compatible Sleepeezee headboard range on the product page.
  • Storage configuration: choose non storage, 2 drawers, 4 drawers, 2+2 Continental drawers (15kg per drawer weight limit), or an optional side or end opening ottoman base (150kg weight limit per side, evenly distributed within the storage area).
  • This is a double-sided, turnable mattress - turn and rotate head to toe once a week for the first 3 months, then once a month thereafter.
  • This mattress does not have a sleep trial - please review the specification carefully before ordering.

Inside This Divan Set

Platform Top Base
What it is: A solid wooden top upholstered in fabric, forming the base of the set.
How it helps you: Provides a consistent, supportive feel across the entire mattress surface, and is covered by the full guarantee.

Storage Options
What it is: Storage configurations available: non storage; 2 drawers; 4 drawers; 2+2 Continental drawers; optional side or end opening ottoman base, opened using gas rams.
How it helps you: Drawers are made from hardwood timber with robust construction and a 15kg per drawer weight limit, giving easy daily access. The ottoman option suits customers who need significantly more storage volume, with a weight limit of 150kg per side evenly distributed within the storage area - as a guide, a king size ottoman base holds roughly six times more than a 2-drawer divan.

Non-Slip Fabric
What it is: A non-slip fabric layer between the base and mattress.
How it helps you: Keeps the mattress securely in place, reducing friction and wear and helping both the mattress and base last longer.

The Included Mattress: Sleepeezee Hotel Classic 1000
What it is: A medium-firm (4/6) mattress built around 1000 individually pocketed springs and layers of wool and cotton filling, finished with a damask cover.
How it helps you: The wool and cotton fillings cushion pressure points while staying breathable, and the pocket spring system supports healthy spinal alignment however you sleep. CRIB 5 fire certification also makes this a dependable choice for hotels and B&Bs. This is a double-sided mattress - turn and rotate regularly to extend its life.


Specification

The Set

Feature Detail
Brand Sleepeezee
Category Divan Bed
Model Hotel Classic 1000
What Is Included Divan base and mattress. Headboard not included, sold separately.
Guarantee/Warranty 5 years - covers both base and mattress
Maximum Weight Per Side 114kg (18st)
Certifications National Bed Federation (NBF) Approved
Furniture News Reader's Choice - Best Mattress Supplier
FSC Certified Timber
Sleepeezee Royal Warrant Holder
Fire resistance CRIB 5 (Ignition Source 5) - tested to pass UK Fire Regulations 1988, suitable for commercial use
Country of Manufacture Great Britain
Sustainability FSC certified timber
Foam-free construction
Packaging Type Partially Assembled - base arrives in sections, minimal assembly required

The Base

Feature Detail
Base Type Platform Top - solid wooden top upholstered in fabric
Upholstery Available in a range of fabrics and colours
Storage Options Non storage
2 drawers
4 drawers
2+2 Continental drawers
Optional side or end opening Ottoman base
Drawer Weight Limit 15kg per drawer
Ottoman Base Weight Limit 150kg per side, evenly distributed within the storage area
Feet or Castors Optional glides or castors
Base Depth (inc. castors) Platform Top: 31cm (12'') excl. glides/castors - add 5cm (2'') if glides or castors are fitted. Ottoman storage base: 36cm (14'')
Headboard Included No - sold separately
Compatible Headboards Sleepeezee headboard range - see product page for compatible options
Assembly Required Yes - base arrives in two sections for all sizes bigger than single
Approx Assembly Time 30-45 mins with two people

The Included Mattress

Feature Detail
Mattress Name Sleepeezee Hotel Classic 1000
Firmness Medium Firm (4/6)
Mattress Type Pocket springs with natural fillings
Foam Free Yes
Spring System Pocket Springs
Spring Count 1000
Comfort Layers Wool, Cotton
Cover Material Damask, 62% Viscose 38% Cotton
Mattress Finish Hand Tufted
Mattress Depth 24cm
Edge Support Yes - Edge to Edge Support & Vertical Side Stitching
Motion Isolation Yes - independently working pocket springs reduce motion transfer
Temperature Regulation Yes - wool fillings and chrome air vents
Handles Yes - Flag-stitched
Air Vents Yes - Chrome
Side Stitching Vertical Side Stitching
Single or Double Sided Double sided - can be flipped
Care Instructions Turn and rotate head to toe once a week for the first 3 months, then once a month thereafter
Ideal For Back sleepers, front sleepers, combination sleepers, guest rooms and hotels

Dimensions & Weights

SIZE WIDTH x LENGTH x TOTAL DEPTH (excl. glides/castors) MATTRESS WEIGHT
Single 90cm (3ft) x 190cm (6ft3) x 55cm (22'') 22kg (48lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 55cm (22'') 33kg (72lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 55cm (22'') 38kg (83lbs)
Super King Size 180cm (6ft) x 200cm (6ft6) x 55cm (22'') 46kg (101lbs)
Super King Size Zip and Link 2 x 90cm (3ft) x 200cm (6ft6) x 55cm (22'') 2 x 24kg (53lbs)
BASE TYPE DEPTH (excl. glides/castors)
Platform Top 31cm (12'')
Platform Top with Ottoman Storage 36cm (14'')

Glides and castors each add 5cm (2'') to the total base depth.


How It Compares

Vs bed frames: This divan set sits lower to the floor with a fully upholstered, minimal profile and no exposed legs or joints. Unlike a bed frame, the mattress is included and matched to the base, removing the guesswork of pairing base and mattress separately.

Vs other divan sets in this price range: The Hotel Classic 1000 set offers a genuine 1000-spring pocket mattress with natural wool and cotton fillings and CRIB 5 commercial fire certification alongside a Sleepeezee-branded Platform Top base - a durable, dependable option for both home and hospitality use.

Vs standard contract divan sets: Unlike basic guest-room divan sets, the Hotel Classic 1000 combines a genuine pocket spring system with natural fillings and CRIB 5 fire certification, giving hoteliers and homeowners alike a durable, commercially-rated set without compromising on comfort.


5 Year Guarantee

The Hotel Classic 1000 divan set is backed by Sleepeezee's 5-year manufacturer's guarantee against defects in materials and workmanship. Given the quality of the base construction and spring system, this is a set built to last - the guarantee reflects that.


Awards & Accreditations

National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing.

Furniture News Reader's Choice - Best Mattress Supplier - Sleepeezee was voted Best Mattress Supplier by Furniture News readers, reflecting trust across the trade.

FSC Certified Timber - Independent certification confirming timber used in the base is sourced from responsibly managed forests.

CRIB 5 Fire Certificate - Tested to pass UK Fire Regulations 1988, dramatically reducing the risk of ignition and making this set suitable for commercial use such as hotels and B&Bs.

Sleepeezee Royal Warrant Holder - Sleepeezee is a proud supplier to the Royal Households, a standard of craftsmanship that has to be earned and maintained.


Ready to Upgrade Your Sleep?

The Hotel Classic 1000 divan set delivers dependable, hotel-standard comfort, a solid Platform Top base and the option of built-in storage - all backed by a 5-year guarantee. Whether you're furnishing a guest room, hotel, or B&B, or need integrated storage at home, this is one to consider.

Select your size above and add to basket. Free UK delivery and your 5-year guarantee are included.


WHAT'S INCLUDED?
Divan base Yes
Sleepeezee Hotel Classic 1000 mattress Yes - included as part of the set
Assembly fixings and instructions Yes
Feet or castors Yes - optional glides or castors
Headboard No - sold separately
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Product Specification

SUMMARY
Brand
Sleepeezee
Model
Hotel Classic 1000
Category
Divan Bed
Guarantee
5 years
No. of Springs
1000
DIMENSIONS
Base Depth
31cm / 12.2inch
Mattress Depth
24cm / 9.4inch
Total (Base + Mattress)
55cm / 21.7inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Sleepeezee

Sleepeezee is designed to give you the best sleep.

Making luxury beds in the UK since 1924, Sleepeezee has grown into one of the most well-known bed manufacturers in the world. Proud holders of a Royal Warrant, they are recognised and highly regarded within the industry for their artisanship, innovation, and design quality.

At Land of Beds, we are proud to be able to offer our customers high-quality, luxurious products that are affordable and accessible to all consumers. Our relationship with Sleepeezee dates back many years. Our independent customer reviews rate Sleepeezee products 4.8 out of 5, giving us the confidence to provide Sleepeezee with our seal of approval and our customers' valuable insight when making informed purchasing decisions.

Sleepeezee has built and maintained an enviable reputation for exceptional quality paired with excellent value for money. Sustainability is at the forefront of Sleepeezee's practises, with materials sourced from sustainable suppliers and all timber from sustainably managed forests.

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Rated Excellent
Review stars
4.9/5
(8 Reviews)
  • Quality of product 0 / 5
  • Value for money 0 / 5
  • 5 Star 7
  • 4 Star 1
  • 3 Star 0
  • 2 Star 0
  • 1 Star 0
View all ratings
5
4
3
2
1
  • Review stars

    This is a stunningly beautiful bed but, unfortunately it is way too high for me to get into and, had I noticed this before we unpacked it I would have returned it untouched. This doesnt detract from the bed though. Its so well made and the drawers are solid, roomy and open easily. The base is very deep and so is the mattress and, as Im disabled Ive bought a stepper that I hope will help. The two men who delivered it were so nice and helpful and made us laugh on what was a truly bad rainy day. I would definitively deal with Land of Beds again

    read more
    Barbara Horn
    08/05/2024
  • Review stars

    Excellent service from start to finish. Great communication regarding delivery. Item was brought into my room of choice as requested. The product is exactly as described and we are extremely happy with the quality. The mattresses are very firm and took a few weeks to get used too. We do have to turn them once a week to maintain the level of firmness. I would definitely say we are having a much better nights sleep now. I would highly recommend Land of Beds, they are professional and reliable and I would not hesitate to use them again in the future.

    read more
    Natalie Derbyshire
    19/01/2024
  • Review stars

    Excellent levels of comfort

    read more
    Anthony Smith
    09/02/2021
  • Review stars

    Absolutely brilliant! Have had a much better quality of sleep, wish i had it long before i did. Well worth the wait.

    read more
    Susan Stokoe
    14/12/2020
  • Review stars

    This is a fantastic bed, so comfortable. Highly recommend.

    read more
    Morag Ross
    05/11/2020
  • Review stars

    Best purchase I have ever made! Comfiest nights sleep I have ever had. 10/10 would definetly reccomend.

    read more
    Nikieta Harvey
    01/07/2018
  • Review stars

    What a great bed, an even better BUY. THE MOST COMFORTABLE BED WE HAVE EVER SLEPT IN.

    read more
    Patrick Mcfadyen
    05/05/2017
  • Review stars

    Very comfortable.

    read more
    John Towers
    10/01/2017

Customer Questions & Answers

  • What is the difference between a platform top and sprung base?

    A platform top divan base is a solid base that is made from wood and provides a firm and stable base for your mattress. A Sprung divan base has either pocket springs or open coil springs which provides a more flexible base for your mattress while offering a more cushioning feel.

  • What is the depth of this mattress and base together?

    The mattress is 24cm and the base is 31cm making a total of 55cm.

  • Do I need to turn this mattress?

    This is a turnable mattress, which means you need to turn the mattress over and should rotate from head to toe on a regular basis to ensure even use.

  • Does this divan include a headboard?

    No this divan bed does not come with a headboard so you can choose the style you prefer from our range of Sleepeezee headboards.

  • Is this mattress suitable for a back sleeper?

    Yes, this mattress is a medium to firm tension and suitable for back sleepers.

  • Does this mattress have an odour?

    As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.

  • Does this mattress adhere to CRIB 5 / Ignition source 5 standards?

    This mattress has been tested to pass UK Fire Regulation 1988, this test reduces the risk of ignition and can be used for commercial use such as in a B&B or hotel.

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Select Size

Single
3ft x 6ft 3in
£620
Save £379
RRP £999
Was £689
Double
4ft 6in x 6ft 3in
£836
Save £563
RRP £1,399
Was £929
King Size
5ft x 6ft 6in
£899
Save £670
RRP £1,569
Was £999
Super King Size
6ft x 6ft 6in
£1,079
Save £820
RRP £1,899
Was £1,199
Super King Size Zip & Link
2 x 3ft x 6ft 6in
£1,196
Save £903
RRP £2,099
Was £1,329

Size Guide

Name
Imperial (ft)
width x length
Metric (cm)
width x length
Small Single
2ft 6in x 6ft 3in
75 x 190cm
Small Single Long
2ft 6in x 6ft 6in
75 x 200cm
Single
3ft x 6ft 3in
90 x 190cm
Long single
3ft x 6ft 6in
90 x 200cm
Small Double
4ft x 6ft 3in
120 x 190cm
Small Double Long
4ft x 6ft 6in
120 x 200cm
Double
4ft 6in x 6ft 3in
135 x 190cm
Long double
4ft 6in x 6ft 6in
135 x 200cm
European Double
4ft 8in x 6ft 6in
140 x 200cm
King Size
5ft x 6ft 6in
150 x 200cm
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
2 x 75 x 200cm
European King Size
5ft 3in x 6ft 6in
160 x 200cm
Super King Size
6ft x 6ft 6in
180 x 200cm
Super King Size Zip & Link
2 x 3ft x 6ft 6in
2 x 90 x 200cm
Small Emperor
6ft 6in x 6ft 6in
200 x 200cm
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
2 x 100 x 200cm
Emperor
7ft x 7ft
215 x 215cm
Emperor Zip & Link
2 x 3ft 6in x 7ft
2 x 107.5 x 215cm

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Request Fabric Swatch

Removal & Recycling

Add this handy service to your order for only £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Divan Bed Assembly

Add this handy service to your order for only £35

Put your screwdriver down and your feet up! Our fully-trained assembly specialists can set up your new bed in your room of choice. All we require is that the room is clear.

  • We will unpack your product, assemble it and fit the headboard (if purchased)

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What beds do you offer assembly on?

    We offer bed assembly on all divan beds and electric adjustable beds. We currently do not offer assembly on any flat pack beds, such as bed frames, bunk beds, guest beds etc. ... these will all come with instructions and take approx. 60 minutes to build.

  • How long does bed assembly take?

    The time it takes depends on the type of bed. Divan beds take two people approximately 30 – 45 minutes, and adjustable beds take about 1 hour.

  • What happens during bed assembly?

    Assembly is carried out on the day of delivery. Our team will carry the product to your room of choice, unpack, inspect it, and assemble it. This service takes two people on average 30 – 45 minutes. We will also take away all packaging and recycle it.

  • Can I add Bed Assembly after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, contact us on 01928 242829 before your order is due for delivery.

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

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