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Vispring Elite Divan Bed

Review Stars
5/5
(3 Reviews)
Divan Bed
(mattress with base)
Select size:
Select Size
From
£2,269

Delivery

From £72.66 per month

Pay By Finance

V12 Finance

Finance example based on a spend of £2,269
Term
Monthly Payment
Total Payable
12 months
(0% APR)
£189.08
£2,269.00
24 months
(9.9% APR)
£104.17
£2,500.10
36 months
(9.9% APR)
£72.66
£2,615.69

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Bed Assembly
Delivery & Returns FAQs
Special Offer Promotions
Request Fabric Swatch

Features You'll Love

  • Soft Medium Firm Extra Firm - Available in multiple firmnesses
  • Complete sleep set: base and Elite mattress included
  • Special Offer - Free Official Vispring Mattress Protector - RRP from £269
  • Handcrafted in Great Britain since 1901
  • 720 Hand Nested Pocket Springs in the base itself
  • Free 30 year guarantee covering base and mattress
  • Sprung or Firm Edge Sprung base: choose your feel
  • Natural coir, wool and cotton base fillings
  • FSC certified timber - the mark of responsible forestry
  • 100% Platinum Certified British Fleece Wool mattress
  • Approved by the National Bed Federation (NBF)

Product Description

The Vispring Elite Divan Bed is a complete handcrafted divan set from Vispring, available from Small Single through to Emperor, including European King Size and Zip & Link options. Each set includes a genuine Vispring divan base - built from slow-grown Scandinavian Spruce with 720 hand nested pocket springs and natural coir, wool and cotton fillings - together with the Elite mattress, a hand-nested pocket spring mattress available in Soft, Medium, Firm or Extra Firm tension and filled with Platinum Certified British Fleece Wool and cotton. Vispring has been handcrafting beds in Great Britain since 1901, and every set is backed by a free 30-year guarantee covering both base and mattress.


Who Is This Divan Set For?

A handcrafted divan bed set from Vispring, including the Elite hand-nested pocket spring mattress available in four tensions from Soft to Extra Firm, a genuine Vispring pocket sprung base with natural coir, wool and cotton fillings, a choice of storage options, and a free 30-year guarantee covering both base and mattress.

Best for

  • Customers buying a complete sleep package - the set includes a base and mattress chosen and built to work together, removing the guesswork of pairing separately
  • Sleepers who want a choice of feel - the Elite mattress is available in Soft, Medium, Firm and Extra Firm tensions, so this set suits side, back, front and combination sleepers depending on the tension chosen
  • Temperature-sensitive sleepers - Platinum Certified British Fleece Wool and natural coir fillings regulate temperature naturally, keeping you cool in summer and warm in winter
  • Customers who need integrated storage - choose from non storage, 2 full size drawers, 4 full size drawers or 2+2 Continental drawers
  • Eco-conscious buyers - foam-free construction, FSC certified timber, and Vispring's Zero Waste to Landfill policy
  • Sleepers up to 114kg (18st) per side on Soft, Medium and Firm tensions, or 158kg (25st) per side on Extra Firm

Not ideal for

  • Sleepers who need a lightweight, easy-to-move base - a genuine Vispring divan is a substantial, traditionally built base
  • Sleepers over the weight limit for their chosen tension - we'd recommend the Extra Firm tension for the highest weight allowance
  • Customers looking for hidden ottoman storage - this set offers drawer storage rather than a lift-up ottoman base

Worth knowing:

  • This set includes the Vispring divan base and the Elite mattress. A headboard is not included and is sold separately. See the compatible Vispring headboard range on the product page.
  • Storage configuration: choose non storage, 2 full size drawers, 4 full size drawers, or 2+2 Continental drawers. Drawer weight limits are to be confirmed with your Vispring specialist.
  • Feet or castors: the base comes on chrome castors, giving easy repositioning, and adds 7cm to the base depth.

Inside This Divan Set

Sprung or Firm Edge Sprung Divan Base What it is: Two base options are available, both built from slow-grown Scandinavian Spruce and containing 720 hand nested pocket springs. The Sprung Divan Base gives a softer, cushioned feel. The Firm Edge Sprung Divan Base adds reinforced edge support for a more stable sleeping surface. How it helps you: The Sprung Divan Base helps absorb pressure to enhance mattress comfort. The Firm Edge Sprung Divan Base improves durability and makes it easier to sit on or get in and out of bed at the edge. Both are genuine Vispring bases covered by the full 30-year guarantee.

Natural Base Fillings What it is: Naturally breathable layers of coir fibres blended with Platinum Certified British Fleece Wool and cotton, built into the base beneath the springs. How it helps you: Enhances comfort, improves airflow, and helps regulate temperature for a fresher night's sleep - even the base itself is genuinely comfortable underfoot.

Storage Options What it is: Storage configurations available: non storage; 2 full size drawers; 4 full size drawers; 2+2 Continental drawers, all with soft-close mechanisms. How it helps you: Soft-close drawers give easy access to spare blankets and bedding without disturbing your sleep space, and close quietly without disruption.

The Included Mattress: Vispring Elite What it is: A hand-nested pocket spring mattress available in Soft (1/6), Medium (3/6), Firm (5/6) or Extra Firm (6/6) tension, with 1254 Hand Nested Pocket Springs and layers of Platinum Certified British Fleece Wool and cotton. The mattress is hand-tufted with felt washers, finished with 2 rows of genuine hand side stitching, and covered in 100% Viscose with an M-Pure natural fire retardant treatment. Depth is 27cm. How it helps you: The tension you choose determines the feel - from pressure-relieving softness to firm, minimal-sink support. The 1254 independently working pocket springs respond to your body and your partner's, while the natural wool and cotton fillings regulate temperature. This is a double-sided, turnable mattress. Turn seasonally and rotate head to toe every 3-4 months to extend its lifespan.


Specification

The Set

Feature Detail
Brand Vispring
Category Divan Bed
Model Elite
What Is Included Divan base and mattress. Headboard not included, sold separately.
Guarantee/Warranty 30 years - covers both base and mattress
Maximum Weight Per Side 114kg (18st) per side on Soft, Medium and Firm tensions; 158kg (25st) per side on Extra Firm
Certifications National Bed Federation (NBF) Approved
Platinum Certified British Fleece Wool (British Wool Marketing Board approved)
FSC Certified Timber
Fire resistance M-Pure Treated Finest Quality Cover on the mattress - natural fire retardant, BS7177:2008 compliant
Country of Manufacture Great Britain
Sustainability Foam-free
FSC Certified Timber
Zero Waste to Landfill Policy
Packaging Type Partially Assembled - minimal assembly required

The Base

Feature Detail
Base Type Sprung Divan Base or Firm Edge Sprung Divan Base (720 Hand Nested Pocket Springs)
Upholstery Available in a range of fabrics and colours
Storage Options Non storage
2 Full Size Drawers
4 Full Size Drawers
2+2 Continental Drawers
Feet or Castors Chrome castors (7cm)
Base Depth (inc. castors) 39cm (15.4'')
Headboard Included No - sold separately
Compatible Headboards Vispring headboard range - see product page for compatible options
Assembly Required Yes - base arrives in two sections for all sizes bigger than single
Approx Assembly Time 30-45 mins with two people

The Included Mattress

Feature Detail
Mattress Name Vispring Elite
Firmness Available in Soft (1/6), Medium (3/6), Firm (5/6) or Extra Firm (6/6)
Mattress Type Pocket sprung with natural wool and cotton fillings
Foam Free Yes
Spring System Hand Nested Pocket Springs
Spring Count 1254
Comfort Layers Platinum Certified British Fleece Wool, Cotton
Cover Material 100% Viscose (M-Pure Treated)
Mattress Finish Hand Tufted with Felt Washers
Mattress Depth 27cm
Edge Support Yes - Tape Edging
Motion Isolation Yes
Temperature Regulation Yes - British wool layers and chrome air vents
Hypoallergenic Yes
Handles Yes - Flag-stitched
Air Vents Yes - Chrome
Side Stitching 2 rows hand side stitching
Single or Double Sided Double sided - can be flipped
Care Instructions Seasonal turn - turn the mattress and rotate head to toe every 3-4 months
Ideal For Side, back, front and combination sleepers - varies by tension chosen

Dimensions & Weights

SIZE WIDTH x LENGTH x TOTAL DEPTH (inc. CASTORS) MATTRESS WEIGHT
Small Single 75cm (2ft6) x 190cm (6ft3) x 66cm (26'') 30kg (66lbs)
Small Single Long 75cm (2ft6) x 200cm (6ft6) x 66cm (26'') 31kg (68lbs)
Single 90cm (3ft) x 190cm (6ft3) x 66cm (26'') 33kg (73lbs)
Long Single 90cm (3ft) x 200cm (6ft6) x 66cm (26'') 34kg (75lbs)
Small Double 120cm (4ft) x 190cm (6ft3) x 66cm (26'') 48kg (106lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 66cm (26'') 50kg (110lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 66cm (26'') 58kg (128lbs)
King Size Zip & Link 2 x 75cm (2ft6) x 200cm (6ft6) x 66cm (26'') 2 x 31kg (68lbs)
European King Size 160cm (5ft3) x 200cm (6ft6) x 66cm (26'') 63kg (139lbs)
Super King Size 180cm (6ft) x 200cm (6ft6) x 66cm (26'') 73kg (161lbs)
Super King Size Zip & Link 2 x 90cm (3ft) x 200cm (6ft6) x 66cm (26'') 2 x 34kg (75lbs)
Small Emperor 200cm (6ft6) x 200cm (6ft6) x 66cm (26'') 83kg (183lbs)
Small Emperor Zip & Link 2 x 100cm (3ft3) x 200cm (6ft6) x 66cm (26'') 2 x 42kg (93lbs)
Emperor 215cm (7ft) x 215cm (7ft) x 66cm (26'') 96kg (212lbs)
Emperor Zip & Link 2 x 107cm (3ft6) x 215cm (7ft) x 66cm (26'') 2 x 48kg (106lbs)
BASE TYPE DEPTH (inc. CASTORS)
Sprung Divan Base 39cm (15.4'')
Firm Edge Sprung Divan Base 39cm (15.4'')

The chrome castors are 7cm high, lifting the base 39cm off the floor in total (32cm base plus 7cm castors). All measurements are approximate and subject to a tolerance of +/- 2cm.


How It Compares

Vs bed frames: A divan set sits lower to the floor and has a more minimal visible profile than most bed frames, with a fully upholstered base and no exposed legs or joints. The set includes the mattress, whereas bed frame buyers purchase their mattress separately. Bed frames offer more design variety but no integrated, matched base support for the mattress.

Vs other divan sets in this price range: The Vispring Elite sits at the premium end of the divan market. Where cheaper divan sets typically use an open coil or basic foam base with a machine-made mattress, this set pairs a genuine Vispring pocket sprung base - 720 hand nested springs and natural fillings in its own right - with a hand-crafted, hand-tufted mattress and a 30-year guarantee covering both.

Vs premium and luxury divan ranges: This set shares the same hand-nested pocket spring technology, natural fillings and traditional craftsmanship as Vispring's higher-tier ranges. The difference in higher-priced Vispring sets is typically in the depth and number of natural fillings layered into the base and mattress, rather than any compromise in base quality or construction here.


30 Year Guarantee

The Vispring Elite Divan Bed is backed by Vispring's 30-year manufacturer's guarantee, covering both the base and the mattress against defects in materials and workmanship. Given the quality of the hand-nested pocket springs, natural fillings and handcrafted construction throughout, this is a set built to be a long-term investment - the guarantee reflects that.


Awards & Accreditations

National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing.

Land of Beds Best Seller - One of our most-purchased divan sets, based on sales volume, customer reviews and long-term value. When this many customers choose the same set, it tells you something.

Queen's Award for Enterprise - Vispring has won the Queen's Award for Enterprise, an accolade reserved for businesses that have excelled in international trade, innovation or sustainable development.


Ready to Upgrade Your Sleep?

The Vispring Elite Divan Bed delivers a genuine complete sleep package: a hand-nested pocket sprung base built with the same craftsmanship as the mattress it supports, a choice of four tensions, and a 30-year guarantee covering both. If you want a traditionally built set matched precisely to your preferred feel, with storage built in, this is one to consider.

Select your size, tension and storage above and add to basket. Free UK delivery and your 30-year guarantee are included. Not sure which Vispring set is right for you? See our Divan Beds Buying Guide for expert guidance on base types, storage, and mattress comfort levels.


WHAT'S INCLUDED?
Divan base Yes
Vispring Elite mattress Yes - included as part of the set
Assembly fixings and instructions Yes
Feet or castors Yes - chrome castors
Headboard No - sold separately
read more

Product Specification

SUMMARY
Brand
Vispring
Model
Elite
Category
Divan Bed
Guarantee
30 years
No. of Springs
1254
DIMENSIONS
Base Depth
38cm / 15.0inch
Mattress Depth
27cm / 10.6inch
Total (Base + Mattress)
65cm / 25.6inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Vispring

Vispring: making luxury, handmade beds for over 100 years

Manufacturing luxury, handmade, high-quality products since 1901, Vispring created the world’s first pocket-sprung divan. Winners of the Queen’s Award for Enterprise (an accolade reserved for businesses that have excelled in the fields of international trade, innovation, or sustainable development), Vispring‘s long-standing history, finest artisanship, and use of quality products make them one of the finest in the world.

At Land of Beds, we are proud to be able to offer our customers high-quality, luxurious products that are affordable and accessible to all consumers. Our relationship with Vispring dates back many years. Our independent customer reviews rate Vispring products 4.9 out of 5, giving us the confidence to give Vispring our seal of approval and our customers' valuable insight when making informed purchasing decisions.

Built to last, Vispring products use traditional techniques and premium materials backed by an impressive 30-year guarantee! Vispring is committed to sustainable manufacturing practises, using eco-friendly materials and processes in producing their products. Vispring makes exceptionally comfortable beds and mattresses.

read more
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Rated Excellent
Review stars
5/5
(3 Reviews)
  • Quality of product 0 / 5
  • Value for money 0 / 5
  • 5 Star 3
  • 4 Star 0
  • 3 Star 0
  • 2 Star 0
  • 1 Star 0
View all ratings
5
4
3
2
1
  • Review stars

    I knew that a Vispring bed would be wonderful as Vispring beds are probably the best beds in the world. Delivery was quicker than I expected and the bed was assembled for me in my bedroom and the old bed was taken away for recycling. Rather expensive but that is what the best costs. Superb bed and service.

    read more
    Confirmed Customer
    13/02/2023
  • Review stars

    So comfy

    read more
    Confirmed Customer
    11/12/2020
  • Review stars

    Huge and great nights sleep

    read more
    Scott Fraser
    11/12/2020

Customer Questions & Answers

  • Do I need to turn this mattress?

    This is a seasonal turn mattress which means you need to turn and rotate the mattress. You should rotate it from head to toe monthly and turner over every six months - a good way to remember to turn your mattress is when the clocks changes.

  • Does this divan include a headboard?

    No this divan bed does not come with a headboard so you can choose the style you prefer from our range of Vispring headboards.

  • Will this mattress make me hot?

    This product has natural properties which helps wick away moisture allowing air to circulate through the mattress. Therefore in most situations this mattress won't cause excessive heat.

  • Is this mattress chemical free?

    Yes this mattress is chemical free and uses a pure and natural fire retardant.

  • Can I order a fabric sample?

    Yes, you can order up to 5 fabric samples. Simply use the link above to request your swatches or contact our friendly sales team on 01928 242 829 or via our live chat and our team will be able to arrange this for you.

  • Can you build this bed in the room?

    Yes we can assemble your divan bed for you. Simply add this service at the checkout.

  • Can you take away my old bed?

    Yes, we can remove your old bed at the same time as delivering your new one. You can add this service at checkout.

Don't miss these special offers!

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Select Size

Small Single
2ft 6in x 6ft 3in
£2,269
Save £571
RRP £2,840
Small Single Long
2ft 6in x 6ft 6in
£2,439
Save £606
RRP £3,045
Single
3ft x 6ft 3in
£2,269
Save £571
RRP £2,840
Long Single
3ft x 6ft 6in
£2,439
Save £606
RRP £3,045
Small Double
4ft x 6ft 3in
£3,299
Save £836
RRP £4,135
Double
4ft 6in x 6ft 3in
£3,299
Save £836
RRP £4,135
King Size
5ft x 6ft 6in
£3,999
Save £1,001
RRP £5,000
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
£5,349
Save £1,341
RRP £6,690
European King Size
5ft 3in x 6ft 6in
£4,549
Save £1,141
RRP £5,690
Super King Size
6ft x 6ft 6in
£4,599
Save £1,151
RRP £5,750
Super King Size Zip & Link
2 x 3ft x 6ft 6in
£5,349
Save £1,341
RRP £6,690
Small Emperor
6ft 6in x 6ft 6in
£5,279
Save £1,326
RRP £6,605
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
£5,279
Save £1,326
RRP £6,605
Emperor
7ft x 7ft
£6,129
Save £1,531
RRP £7,660
Emperor Zip & Link
2 x 3ft 6in x 7ft
£6,529
Save £1,631
RRP £8,160

Size Guide

Name
Imperial (ft)
width x length
Metric (cm)
width x length
Small Single
2ft 6in x 6ft 3in
75 x 190cm
Small Single Long
2ft 6in x 6ft 6in
75 x 200cm
Single
3ft x 6ft 3in
90 x 190cm
Long single
3ft x 6ft 6in
90 x 200cm
Small Double
4ft x 6ft 3in
120 x 190cm
Small Double Long
4ft x 6ft 6in
120 x 200cm
Double
4ft 6in x 6ft 3in
135 x 190cm
Long double
4ft 6in x 6ft 6in
135 x 200cm
European Double
4ft 8in x 6ft 6in
140 x 200cm
King Size
5ft x 6ft 6in
150 x 200cm
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
2 x 75 x 200cm
European King Size
5ft 3in x 6ft 6in
160 x 200cm
Super King Size
6ft x 6ft 6in
180 x 200cm
Super King Size Zip & Link
2 x 3ft x 6ft 6in
2 x 90 x 200cm
Small Emperor
6ft 6in x 6ft 6in
200 x 200cm
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
2 x 100 x 200cm
Emperor
7ft x 7ft
215 x 215cm
Emperor Zip & Link
2 x 3ft 6in x 7ft
2 x 107.5 x 215cm

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Request Fabric Swatch

Removal & Recycling

Add this handy service to your order for only £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Divan Bed Assembly

Add this handy service to your order for only £35

Put your screwdriver down and your feet up! Our fully-trained assembly specialists can set up your new bed in your room of choice. All we require is that the room is clear.

  • We will unpack your product, assemble it and fit the headboard (if purchased)

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What beds do you offer assembly on?

    We offer bed assembly on all divan beds and electric adjustable beds. We currently do not offer assembly on any flat pack beds, such as bed frames, bunk beds, guest beds etc. ... these will all come with instructions and take approx. 60 minutes to build.

  • How long does bed assembly take?

    The time it takes depends on the type of bed. Divan beds take two people approximately 30 – 45 minutes, and adjustable beds take about 1 hour.

  • What happens during bed assembly?

    Assembly is carried out on the day of delivery. Our team will carry the product to your room of choice, unpack, inspect it, and assemble it. This service takes two people on average 30 – 45 minutes. We will also take away all packaging and recycle it.

  • Can I add Bed Assembly after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, contact us on 01928 242829 before your order is due for delivery.

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

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  • Free Vispring Mattress Protector - RRP From £269
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