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Vispring Elite Mattress

Review Stars
4.9/5
(27 Reviews)
Select size:
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From
£1,229

Delivery

From £39.36 per month
3 payments from £409.67
18+, T&C’s apply. Credit subject to status

Klarna

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Pay in 3

Based on a spend of £1,229

3 interest-free payments of £409.67

The first payment is made at point of purchase, with the remaining 2 payments scheduled automatically every 30 days. No fees

18+, T&C apply, Credit subject to status.

For more information about Klarna click here.

Pay By Finance

V12 Finance

Finance example based on a spend of £1,229
Term
Monthly Payment
Total Payable
12 months
(0% APR)
£102.42
£1,229.00
24 months
(9.9% APR)
£56.42
£1,354.17
36 months
(9.9% APR)
£39.36
£1,416.78

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Delivery & Returns FAQs
Special Offer Promotions

Features You'll Love

  • Soft Medium Firm Extra Firm - Available in multiple firmnesses
  • Suits every sleep position, tension dependent
  • Special Offer - Free Official Vispring Mattress Protector - RRP from £269
  • 1254 Hand Nested Pocket Springs - responsive, body-led feel
  • Handcrafted in Great Britain since 1901
  • Foam-free - breathable natural wool & cotton fillings
  • Free 30 year guarantee included
  • Hand Teased & Hand Tufted with Felt Washers finish
  • 2 Rows of Hand Side Stitching - supportive edge to edge
  • 100% Platinum Certified British Fleece Wool filling
  • Approved by the National Bed Federation (NBF)

Product Description

The Vispring Elite is a luxury handcrafted pocket spring mattress from Vispring, hand-built in Great Britain and available in four tensions: Soft, Medium, Firm and Extra Firm. It is built around Vispring's own Hand Nested Pocket Spring system - 1254 springs per mattress, hand-nested in a honeycomb pattern from Vanadium steel - and layered with 100% Platinum Certified British Fleece Wool and cotton, with no foam or synthetic fillings. The result is a natural, breathable mattress that adapts to your body and your partner's, hand-tufted with felt washers and finished with two rows of genuine hand side stitching for edge-to-edge support, and backed by a free 30-year guarantee.


Who Is This Mattress For?

A handcrafted natural fibre pocket spring mattress from Vispring, available in four tensions from Soft through to Extra Firm, filled with Platinum Certified British Fleece Wool and cotton, hand-tufted with felt washers, and best suited to sleepers who want a genuinely traditional, breathable feel with a choice of support level to match their sleeping position.

This mattress is available in four tensions - Soft, Medium, Firm and Extra Firm - so you can choose the support level that matches how you sleep.

Soft Feel - 1/6

Our softest tension, designed for maximum comfort and pressure relief. Ideal for side sleepers, this feel allows shoulders and hips to gently sink into the mattress for a cushioned, cosy night's sleep.

Best for

  • Side sleepers - the Soft tension cushions shoulders and hips to relieve pressure points while keeping your spine aligned
  • Lightweight sleepers - the softer feel allows the natural wool and cotton layers to contour properly to your body
  • Couples - independently working pocket springs help absorb movement so you won't disturb each other
  • People with pressure point pain - the hand-teased wool fillings help reduce pressure on hips, shoulders and joints
  • Hot sleepers - breathable, foam-free wool and cotton fillings and chrome air vents help regulate temperature naturally
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Front sleepers - hips may sink too far into a Soft tension mattress
  • Heavier sleepers - may benefit from a firmer tension for proper support
  • Sleepers who prefer a very firm, supportive feel

Medium Feel - 3/6

The goldilocks option - not too firm, not too soft. Medium is the most versatile firmness level, balancing comfort and support in a way that suits most sleeper types.

Best for

  • Side sleepers - cushions pressure points while keeping your spine aligned
  • Back sleepers - supportive enough to maintain the spine's natural curve
  • Front sleepers - firm enough to help prevent hips from sinking too far
  • Combination sleepers - independently working pocket springs respond as you move
  • Couples - pocket springs move independently to reduce partner disturbance
  • Hot sleepers - breathable natural wool and cotton fillings help regulate temperature
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Sleepers who prefer a very soft, sink-in feel
  • Heavier sleepers who may benefit from a firmer mattress for better support

Firm Feel - 5/6

A supportive, solid feel designed to keep your body well supported throughout the night. Ideal for back and front sleepers, or those who prefer a firmer sleeping surface.

Best for

  • Back sleepers - keeps your spine well supported and aligned
  • Front sleepers - keeps your body flat and supported, without sinking
  • Heavier sleepers - the 1254 hand nested pocket springs provide the support needed for proper spinal alignment
  • People with back pain - a firm, traditionally built mattress gives consistent support
  • Couples - pocket springs move independently to reduce partner disturbance
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Side sleepers who need more cushioning for shoulders and hips
  • Sleepers who prefer a softer, more plush feel

Extra Firm Feel - 6/6

Our firmest option, offering maximum support and minimal sink. Perfect for front sleepers, heavier individuals, or anyone who prefers a very firm, supportive mattress.

Best for

  • Front sleepers - keeps your body level and well supported
  • Heavier sleepers - the highest weight limit in the range, with extra support and durability
  • People who prefer a very firm, traditionally built mattress
  • Orthopaedic support - a solid, minimal-sink surface for those who need it
  • Sleepers up to 158kg (25st) per side

Not ideal for

  • Side sleepers who need cushioning for shoulders and hips
  • Lightweight sleepers who may find this tension too hard

Inside This Mattress

Hand Nested Pocket Springs What it is: Vispring's own spring system - 1254 springs per mattress, made in-house from the finest Vanadium steel and hand-nested by craftsmen in a honeycomb pattern. Each spring sits in its own natural cotton calico pocket. How it helps you sleep: Every spring moves independently, sensing the weight, pressure and contours of both you and your partner, so you get body-responsive support from head to toe with minimal motion transfer.

Hand Teased Fillings What it is: Vispring's traditional craft of gently separating natural fibres by hand rather than machine-processing them. How it helps you sleep: This gives the fillings an opulent, even feel and allows air to move freely through them, helping the mattress breathe throughout the night.

Dual Natural Cotton & British Wool Layers What it is: Two upholstery layers - soft, durable cotton and 100% Platinum Certified British Fleece Wool, sustainably sourced and approved by the British Wool Marketing Board. How it helps you sleep: The wool provides natural, hypoallergenic insulation that keeps you cool in summer and warm in winter, while the cotton adds a supportive, gentle feel. Both are naturally moisture-wicking.

Tape Edging What it is: A skilled hand-finishing technique used by Vispring craftsmen to close the mattress panel and border with meticulous care. How it helps you sleep: Creates a smooth, strong edge finish that holds its shape and adds edge support, so you get consistent comfort right to the sides of the mattress.

2 Rows of Genuine Hand Side Stitching What it is: Traditional hand-stitching carried out by senior upholsterers using long needles and 100% natural twine, securing the outer springs to the border top and bottom. How it helps you sleep: Prevents the springs from distorting and extends the usable sleeping area right to the edge of the bed, so you can sleep across the full width without roll-off.

Hand-Tufted with Felt Washers What it is: A traditional upholstery method where fillings are secured by hand with tufts running from the top of the mattress to the bottom, using felt washers to protect the fillings. How it helps you sleep: Keeps fillings evenly distributed and prevents them from bunching or shifting, so the mattress maintains a consistent, comfortable surface for years.

M-Pure Treated Finest Quality Cover What it is: A 100% Viscose cover treated with M-Pure, a fully sustainable, biodegradable and environmentally friendly natural fire retardant, used instead of chemical treatments. How it helps you sleep: Gives you a fresh, hygienic sleeping surface using natural ingredients rather than synthetic chemical retardants.

Flag-Stitched Handles What it is: Handles sewn onto all sides of the mattress using a flag-stitch method for durability. How it helps you sleep: Makes it easy to reposition and rotate the mattress for its regular seasonal turn, helping maintain even wear.

Chrome Air Vents What it is: Chrome-finished ventilation eyelets set into the sides of the mattress. How it helps you sleep: Promotes continuous air circulation through the mattress, helping regulate temperature and keep the mattress fresh.


Specification

FEATURE DETAIL
Brand Vispring
Category Mattress
Model Elite
Firmness Available in Soft (1/6), Medium (3/6), Firm (5/6) or Extra Firm (6/6)
Mattress Type Pocket sprung with natural wool and cotton fillings
Foam Free Yes
Spring System Hand Nested Pocket Springs
Spring Count 1254
Comfort Layers Platinum Certified British Fleece Wool, Cotton
Cover Material 100% Viscose (M-Pure Treated)
Mattress Finish Hand Tufted with Felt Washers
Mattress Depth 27cm
Edge Support Yes - Tape Edging
Motion Isolation Yes
Temperature Regulation Yes - British wool layers and chrome air vents
Hypoallergenic Yes
Care Instructions Seasonal turn - turn the mattress and rotate head to toe every 3-4 months
Handles Yes - Flag-stitched
Air Vents Yes - Chrome
Side Stitching 2 rows hand side stitching
Compatible Bed Bases Slatted (slats no more than 7cm apart) and divan bases
Single or Double Sided Double sided - can be flipped
Country of Manufacture Great Britain
Maximum Weight Per Side 114kg (18st) per side on Soft, Medium and Firm tensions; 158kg (25st) per side on Extra Firm
Guarantee/Warranty 30 years
Ideal For Side, back, front and combination sleepers - varies by tension, see Who Is This Mattress For above
Certifications National Bed Federation (NBF) Approved
Platinum Certified British Fleece Wool (British Wool Marketing Board approved)
Fire resistance M-Pure Treated Finest Quality Cover - natural fire retardant, BS7177:2008 compliant
Sustainability Foam-free
Zero Waste to Landfill Policy
Natural, biodegradable M-Pure fire retardant
Packaging Type Flat-packed

Dimensions & Weights

SIZE WIDTH x LENGTH x DEPTH WEIGHT
Small Single 75cm (2ft6) x 190cm (6ft3) x 27cm (10.6'') 30kg (66lbs)
Small Single Long 75cm (2ft6) x 200cm (6ft6) x 27cm (10.6'') 31kg (68lbs)
Single 90cm (3ft) x 190cm (6ft3) x 27cm (10.6'') 33kg (73lbs)
Long Single 90cm (3ft) x 200cm (6ft6) x 27cm (10.6'') 34kg (75lbs)
Small Double 120cm (4ft) x 190cm (6ft3) x 27cm (10.6'') 48kg (106lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 27cm (10.6'') 50kg (110lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 27cm (10.6'') 58kg (128lbs)
King Size Zip & Link 2 x 75cm (2ft6) x 200cm (6ft6) x 27cm (10.6'') 2 x 31kg (68lbs)
European King Size 160cm (5ft3) x 200cm (6ft6) x 27cm (10.6'') 63kg (139lbs)
Super King Size 180cm (6ft) x 200cm (6ft6) x 27cm (10.6'') 73kg (161lbs)
Super King Size Zip & Link 2 x 90cm (3ft) x 200cm (6ft6) x 27cm (10.6'') 2 x 34kg (75lbs)
Small Emperor 200cm (6ft6) x 200cm (6ft6) x 27cm (10.6'') 83kg (183lbs)
Small Emperor Zip & Link 2 x 100cm (3ft3) x 200cm (6ft6) x 27cm (10.6'') 2 x 42kg (93lbs)
Emperor 215cm (7ft) x 215cm (7ft) x 27cm (10.6'') 96kg (212lbs)
Emperor Zip & Link 2 x 107cm (3ft6) x 215cm (7ft) x 27cm (10.6'') 2 x 48kg (106lbs)

All measurements are approximate and subject to a tolerance of +/- 2cm.


How it Compares

Vs firmer mattresses: The Vispring Elite's hand-nested pocket springs and choice of tension mean you can select a genuinely firm, minimal-sink feel without moving to a different construction. If you want the specific support of a firmer tension, choosing Firm or Extra Firm within this range gives you that, while keeping the same natural wool and cotton fillings and craftsmanship throughout.

Vs softer mattresses: Choosing the Soft tension within the Elite range gives a genuinely plush, pressure-relieving feel while retaining the structural support of hand-nested pocket springs underneath. Fully foam mattresses can feel immediately soft but tend to lose their shape faster than a traditionally sprung and hand-tufted construction like this one.

Vs premium and luxury mattresses: The Elite shares Vispring's core craftsmanship with its higher-tier ranges - hand-nested pocket springs, natural wool and cotton fillings, hand tufting and genuine hand side stitching. The difference in higher-priced Vispring ranges is typically in the depth and number of natural fillings layered above the springs, rather than any compromise in the quality of construction here.


30 Year Guarantee

The Vispring Elite is backed by Vispring's 30-year manufacturer's guarantee against defects in materials and workmanship. Given the quality of the hand-nested pocket springs, natural fillings and traditional hand craftsmanship, this is a mattress built to be a long-term investment - the guarantee reflects that.


Awards & Accreditations

National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing.

Land of Beds Best Seller - One of our most-purchased mattresses, based on sales volume, customer reviews and long-term value. When this many customers choose the same mattress, it tells you something.

Queen's Award for Enterprise - Vispring has won the Queen's Award for Enterprise, an accolade reserved for businesses that have excelled in international trade, innovation or sustainable development.


Ready to Upgrade Your Sleep?

The Vispring Elite delivers genuine British craftsmanship: 1254 hand-nested pocket springs, natural wool and cotton fillings, and a choice of four tensions, all backed by a 30-year guarantee. If you want a traditionally built mattress that can be matched precisely to your preferred feel, this is one to consider.

Select your size and tension above and add to basket. Free UK delivery and your 30-year guarantee are included. Not sure which tension is right for you? See our Mattress Buying Guide for expert guidance on mattress types, fillings and comfort levels.


WHAT'S INCLUDED?
Mattress Yes
Base No
Headboard No
read more

Product Specification

SUMMARY
Brand
Vispring
Model
Elite
Category
Mattress
Guarantee
30 years
No. of Springs
1254
DIMENSIONS
Mattress Depth
27cm / 10.6inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Vispring

Vispring: making luxury, handmade beds for over 100 years

Manufacturing luxury, handmade, high-quality products since 1901, Vispring created the world’s first pocket-sprung divan. Winners of the Queen’s Award for Enterprise (an accolade reserved for businesses that have excelled in the fields of international trade, innovation, or sustainable development), Vispring‘s long-standing history, finest artisanship, and use of quality products make them one of the finest in the world.

At Land of Beds, we are proud to be able to offer our customers high-quality, luxurious products that are affordable and accessible to all consumers. Our relationship with Vispring dates back many years. Our independent customer reviews rate Vispring products 4.9 out of 5, giving us the confidence to give Vispring our seal of approval and our customers' valuable insight when making informed purchasing decisions.

Built to last, Vispring products use traditional techniques and premium materials backed by an impressive 30-year guarantee! Vispring is committed to sustainable manufacturing practises, using eco-friendly materials and processes in producing their products. Vispring makes exceptionally comfortable beds and mattresses.

read more
Trustpilot Logo
Rated Excellent
Review stars
4.9/5
(27 Reviews)
  • Quality of product 4.9 / 5
  • Value for money 4.8 / 5
  • 5 Star 24
  • 4 Star 3
  • 3 Star 0
  • 2 Star 0
  • 1 Star 0
View all ratings
5
4
3
2
1
  • Review stars

    So comfy Wake up feeling relaxed.

    read more
    Ms young
    03/04/2026
  • Review stars

    I will always go with Vispring. Even the lowest class is very comfortable.

    read more
    Ivan
    22/12/2025
  • Review stars

    I find the mattress extremely comfortable but was not prepared for the farmyard smell, which I have been trying to dissipate by airing it uncovered ever since. The smell is a little less intense than whe I received it six weeks ago, but has not entirely disappeared. I hope it will go soon but am entirely satisfied with the comfort of the mattress.

    read more
    Janet Lynch
    22/07/2025
  • Review stars

    just as expected having had a V-Spring mattress previously. Service and delivery also good

    read more
    Arthur Nuttall
    13/06/2025
  • Review stars

    Comfortable gives good support

    read more
    Mark Poulton
    21/04/2025
  • Review stars

    I already have this brand. And this one is for the second bedroom. Excellent quality would definitely recommend it.

    read more
    SUKHCHAIN SINGH
    16/04/2025
  • Review stars

    Im so happy with my new mattress, ive never slept so well, i can honestly say its the best mattress i have ever purchased and slept on, you need to buy one, you wont be disappointed.

    read more
    Marie
    05/02/2025
  • Review stars

    Absolute 5 star comfort and so value for money.

    read more
    barry colmer
    24/01/2025
  • Review stars

    This is the very best mattress that I have bought. I have back issues and the firmer mattress has really supported me. I think Vi Spring are a very good manufacturer / supplier of high-end market mattresses and I would have no hesitation in recommending Land of Beds and Vi Spring to other customers.

    read more
    Confirmed Customer
    02/10/2024

Customer Questions & Answers

  • Is this mattress suitable for a slatted base?

    Yes, this mattress is suitable for a slatted base as long as your slats are in good condition and no further apart than 7.5cm.

  • What is the depth of this mattress?

    This mattress is 27cm deep.

  • Do I need to turn this mattress?

    This is a turnable mattress, which means you need to turn the mattress over and should rotate from head to toe seasonally to ensure even use.

  • Does this mattress have an odour?

    As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.

  • Is this mattress chemical free?

    Yes this mattress is chemical free and uses a pure and natural fire retardant.

  • Can you take away my old mattress?

    Yes, we can remove your old mattress at the same time as delivering your new one. You can add this service at checkout.

  • How long will this mattress last?

    This mattress is guaranteed for 30 years.

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Select Size

Small Single
2ft 6in x 6ft 3in
£1,229
Save £311
RRP £1,540
Small Single Long
2ft 6in x 6ft 6in
£1,299
Save £321
RRP £1,620
Single
3ft x 6ft 3in
£1,229
Save £311
RRP £1,540
Long Single
3ft x 6ft 6in
£1,299
Save £321
RRP £1,620
Small Double
4ft x 6ft 3in
£1,599
Save £426
RRP £2,025
Double
4ft 6in x 6ft 3in
£1,599
Save £426
RRP £2,025
King Size
5ft x 6ft 6in
£1,959
Save £491
RRP £2,450
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
£3,069
Save £771
RRP £3,840
European King Size
5ft 3in x 6ft 6in
£2,269
Save £571
RRP £2,840
Super King Size
6ft x 6ft 6in
£2,299
Save £601
RRP £2,900
Super King Size Zip & Link
2 x 3ft x 6ft 6in
£3,069
Save £771
RRP £3,840
Small Emperor
6ft 6in x 6ft 6in
£2,789
Save £696
RRP £3,485
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
£3,259
Save £811
RRP £4,070
Emperor
7ft x 7ft
£3,149
Save £791
RRP £3,940
Emperor Zip & Link
2 x 3ft 6in x 7ft
£3,549
Save £891
RRP £4,440

Size Guide

Name
Imperial (ft)
width x length
Metric (cm)
width x length
Small Single
2ft 6in x 6ft 3in
75 x 190cm
Small Single Long
2ft 6in x 6ft 6in
75 x 200cm
Single
3ft x 6ft 3in
90 x 190cm
Long single
3ft x 6ft 6in
90 x 200cm
Small Double
4ft x 6ft 3in
120 x 190cm
Small Double Long
4ft x 6ft 6in
120 x 200cm
Double
4ft 6in x 6ft 3in
135 x 190cm
Long double
4ft 6in x 6ft 6in
135 x 200cm
European Double
4ft 8in x 6ft 6in
140 x 200cm
King Size
5ft x 6ft 6in
150 x 200cm
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
2 x 75 x 200cm
European King Size
5ft 3in x 6ft 6in
160 x 200cm
Super King Size
6ft x 6ft 6in
180 x 200cm
Super King Size Zip & Link
2 x 3ft x 6ft 6in
2 x 90 x 200cm
Small Emperor
6ft 6in x 6ft 6in
200 x 200cm
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
2 x 100 x 200cm
Emperor
7ft x 7ft
215 x 215cm
Emperor Zip & Link
2 x 3ft 6in x 7ft
2 x 107.5 x 215cm

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Removal & Recycling

Add this handy service to your order for only £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Special Offer Promotion

Get the following extras absolutely free for a limited time only!

  • Free Vispring Mattress Protector - RRP From £269
    vispring mattress protector

Offers are applied automatically at checkout when you purchase today.

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