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Vispring Devonshire Mattress

Review Stars
5/5
(3 Reviews)
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From
£2,069

Delivery

From £66.25 per month

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V12 Finance

Finance example based on a spend of £2,069
Term
Monthly Payment
Total Payable
12 months
(0% APR)
£172.42
£2,069.00
24 months
(9.9% APR)
£94.99
£2,279.73
36 months
(9.9% APR)
£66.25
£2,385.13

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Delivery & Returns FAQs
Special Offer Promotions

Features You'll Love

  • Soft Medium Firm Extra Firm - Available in multiple firmnesses
  • Suits side, back, front and combination sleepers
  • Special Offer - Free Official Vispring Mattress Protector - RRP from £269
  • 30 year manufacturer's guarantee included
  • Handcrafted in Great Britain for over 120 years
  • Foam-free - breathable natural wool throughout
  • 1326 Hand Nested Pocket Springs - moves with you
  • Triple-layer Platinum Certified British Wool fillings
  • Hand-tufted with felt washers for lasting shape
  • 2 rows genuine hand side stitching for edge strength
  • Chrome air vents keep the mattress fresh

Product Description

The Vispring Devonshire is a luxury handcrafted mattress from Vispring, available in Soft, Medium, Firm or Extra Firm tensions so you can choose the feel that's right for you. It's hand-built in Great Britain around 1326 hand-nested pocket springs and three generous layers of Platinum Certified British Fleece and Devonshire Wool, then finished with hand tufting, felt washers and genuine hand side stitching for a mattress that holds its shape for decades. The result is a foam-free, naturally breathable mattress that keeps you at a comfortable temperature year-round, whatever position you sleep in, and is backed by a free 30-year guarantee.


Who Is This Mattress For?

A luxury handcrafted natural fillings pocket spring mattress from Vispring, filled with Platinum Certified British Fleece and Devonshire Wool and available in four tensions - Soft, Medium, Firm or Extra Firm - so there's a genuine choice of feel, with hand-tufted construction, natural temperature regulation and a 30-year guarantee.

Soft Feel - 1/6

Our softest tension, designed for maximum comfort and pressure relief. Ideal for side sleepers, this feel allows shoulders and hips to gently sink into the mattress for a cushioned, cosy night's sleep.

Best for

  • Side sleepers - cushions shoulders and hips to relieve pressure points and keep your spine aligned
  • Lightweight sleepers - the soft feel allows the mattress to contour properly to your body
  • Couples - the hand-nested pocket springs work independently to absorb movement and reduce partner disturbance
  • Hot sleepers - breathable natural wool fillings and chrome air vents help regulate temperature
  • Allergy sufferers - naturally hypoallergenic wool fillings support a cleaner sleep environment
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Front sleepers - hips may sink too far into a soft feel for proper alignment
  • Heavier sleepers - may benefit from a firmer tension for better support

Medium Feel - 3/6

The goldilocks option - not too firm, not too soft. Medium is the most versatile firmness level, balancing comfort and support in a way that suits most sleeper types.

Best for

  • Side sleepers - cushions pressure points while keeping your spine aligned
  • Back sleepers - supportive enough to maintain the spine's natural curve
  • Front sleepers - firm enough to help stop hips sinking too far
  • Combination sleepers - responsive pocket springs adapt as you move
  • Couples - each spring works independently, reducing motion transfer between sleeping partners
  • Hot sleepers - breathable natural wool fillings and chrome air vents help regulate temperature
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Sleepers who prefer a very soft, sink-in feel
  • Heavier sleepers who may benefit from a firmer mattress for better support

Firm Feel - 5/6

A supportive, solid feel designed to keep your body well supported throughout the night. Ideal for back and front sleepers, or those who prefer a firmer sleeping surface.

Best for

  • Back sleepers - keeps your spine well supported and aligned
  • Front sleepers - keeps your body flat and supported without sinking
  • Couples - independently working pocket springs reduce partner disturbance
  • Hot sleepers - breathable natural wool fillings and chrome air vents help regulate temperature
  • Those who prefer a firm, supportive feel
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Side sleepers who need more cushioning for shoulders and hips
  • Sleepers who prefer a softer, plusher feel

Extra Firm Feel - 6/6

Our firmest option, offering maximum support and minimal sink. Perfect for front sleepers, heavier individuals, or anyone who prefers a very firm, supportive mattress.

Best for

  • Front sleepers - keeps your body level and well supported
  • Heavier sleepers - the firmest tension provides the support needed for proper spinal alignment
  • People who prefer a very firm mattress
  • Orthopaedic support
  • Sleepers up to 158kg (25st) per side

Not ideal for

  • Side sleepers - may find this tension too firm for shoulders and hips
  • Sleepers who prefer a cushioned, softer feel

Inside This Mattress

1326 Hand Nested Pocket Springs
What it is: Vispring's own springs, made in-house from Vanadium steel and hand-nested by their craftsmen in a honeycomb pattern. Each spring sits in its own natural cotton calico pocket.
How it helps you sleep: Every spring moves independently, sensing the weight and contours of both you and your partner and providing precise, body-responsive support from head to toe.

Hand Teased Fillings
What it is: A traditional Vispring craft of separating natural fibres by hand rather than by machine, evening out their distribution before they go into the mattress.
How it helps you sleep: Creates an opulent, resilient feel with plenty of loft, allowing air to move freely through the fillings so the mattress breathes properly throughout the night.

100% Platinum Certified Devonshire and British Fleece Wool
What it is: Three natural wool upholstery layers - two layers of Platinum Certified British fleece wool at 300gsm and 600gsm, plus a substantial 1700gsm layer of Platinum Certified Devonshire wool. All wool is British Wool Marketing Board approved and cleaned without bleach or harsh chemicals.
How it helps you sleep: Naturally hypoallergenic and insulating, these layers keep you cool in summer and warm in winter, while their moisture-wicking properties support a fresher, more comfortable night's sleep.

Tape Edging
What it is: A hand-finishing technique used by Vispring's craftsmen to close the mattress panel and border with precision.
How it helps you sleep: Creates a strong, smooth edge finish that holds its shape well, supporting consistent comfort right to the sides of the mattress.

2 Rows of Genuine Hand Side Stitching
What it is: Two rows of traditional hand stitching, carried out by senior upholsterers with long needles and natural twine to secure the outer springs to the border.
How it helps you sleep: Stops the springs from distorting over time and extends the usable sleeping area right to the edge of the bed.

Hand-Tufted with Felt Washers
What it is: A traditional upholstery technique where the fillings are secured by hand with tufts running from the top of the mattress to the bottom, using felt washers to protect the fabric.
How it helps you sleep: Keeps the wool fillings evenly distributed over the years, so the mattress continues to feel consistent rather than lumpy or uneven.

M-Pure Treated Finest Quality Cover
What it is: A natural, sustainable and biodegradable fire retardant treatment applied to the cover in place of traditional chemical-based retardants.
How it helps you sleep: Meets fire safety requirements while keeping the sleeping surface free from synthetic chemical treatments, for a fresher and more natural feel against the skin.

Mattress Cover - Tick 596 Devonshire
What it is: A woven cover made from 62% Viscose and 38% Wool.
How it helps you sleep: Combines the softness and breathability of viscose with the natural temperature-regulating properties of wool for a comfortable sleeping surface.

Flag-Stitched Handles
What it is: Sewn handles positioned on all sides of the mattress.
How it helps you sleep: Makes it easier to turn and reposition the mattress at each seasonal turn, helping you keep up with its care routine.

Chrome Air Vents
What it is: Chrome-finished ventilation eyelets set into the sides of the mattress.
How it helps you sleep: Allow air to circulate continuously through the mattress, helping to regulate temperature and keep the sleep surface fresh.


Specification

FEATURE DETAIL
Brand Vispring
Category Mattress
Model Devonshire
Firmness Soft (1/6) / Medium (3/6) / Firm (5/6) / Extra Firm (6/6) - choose at point of order
Mattress Type Natural fillings pocket sprung mattress
Foam Free Yes
Spring System Hand Nested Pocket Springs
Spring Count 1326
Comfort Layers Platinum Certified British Fleece Wool, Platinum Certified Devonshire Wool
Cover Material Tick 596 Devonshire - 62% Viscose, 38% Wool
Mattress Finish Hand Tufted with Felt Washers
Mattress Depth 29cm
Edge Support Yes - Tape Edging and 2 Rows of Genuine Hand Side Stitching
Motion Isolation Yes
Temperature Regulation Yes - natural wool fillings and chrome air vents
Hypoallergenic Yes
Care Instructions Turn seasonally, every 3-4 months - this is a double-sided mattress with fillings on both sides
Handles Yes - Flag-stitched
Air Vents Yes - Chrome
Side Stitching 2 rows genuine hand side stitching
Compatible Bed Bases Slatted (slats no more than 7cm apart) and divan bases
Single or Double Sided Double sided - can be turned
Country of Manufacture Great Britain
Maximum Weight Per Side 158kg (25st) on Extra Firm tension; 114kg (18st) on Soft, Medium and Firm tensions
Guarantee 30 years
Ideal For Side sleepers, back sleepers, front sleepers, combination sleepers, couples
Certifications National Bed Federation (NBF) Approved
Platinum Certified British Wool - British Wool Marketing Board
Fire resistance M-Pure Natural Fire Retardant Treatment - BS7177:2008 compliant
Sustainability Foam-free natural fillings
Zero Waste to Landfill Policy
Wool sustainably sourced and cleaned without bleach or harsh chemicals
Packaging Type Flat-packed

Dimensions & Weights

SIZE WIDTH x LENGTH x DEPTH WEIGHT
Small Single 75cm (2ft6) x 190cm (6ft3) x 29cm (11.4'') 29kg (64lbs)
Small Single Long 75cm (2ft6) x 200cm (6ft6) x 29cm (11.4'') 30kg (66lbs)
Single 90cm (3ft) x 190cm (6ft3) x 29cm (11.4'') 32kg (71lbs)
Long Single 90cm (3ft) x 200cm (6ft6) x 29cm (11.4'') 33kg (73lbs)
Small Double 120cm (4ft) x 190cm (6ft3) x 29cm (11.4'') 44kg (97lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 29cm (11.4'') 46kg (101lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 29cm (11.4'') 55kg (121lbs)
King Size Zip and Link 2 x 75cm (2ft6) x 200cm (6ft6) x 29cm (11.4'') 2 x 30kg (66lbs)
European King Size 160cm (5ft3) x 200cm (6ft6) x 29cm (11.4'') 59kg (130lbs)
Super King Size 180cm (6ft) x 200cm (6ft6) x 29cm (11.4'') 69kg (152lbs)
Super King Size Zip and Link 2 x 90cm (3ft) x 200cm (6ft6) x 29cm (11.4'') 2 x 33kg (73lbs)
Small Emperor 200cm (6ft6) x 200cm (6ft6) x 29cm (11.4'') 85kg (187lbs)
Small Emperor Zip and Link 2 x 100cm (3ft3) x 200cm (6ft6) x 29cm (11.4'') 2 x 43kg (96lbs)
Emperor 215cm (7ft) x 215cm (7ft) x 29cm (11.4'') 99kg (218lbs)
Emperor Zip and Link 2 x 107cm (3ft6) x 215cm (7ft) x 29cm (11.4'') 2 x 51kg (112lbs)

How it Compares

Vs firmer mattresses: Choosing a softer tension within the Devonshire range gives you noticeably more cushioning at the shoulders and hips, thanks to the hand-teased wool comfort layers sitting above the pocket springs. If you sleep on your side or share a bed with a partner of a different weight, a softer tension is usually the more comfortable choice. Firmer mattresses in general suit heavier sleepers or those who prefer a more rigid, supportive surface with less sink.

Vs softer mattresses: Choosing a firmer tension gives more structural support beneath the comfort layers, which particularly benefits back and front sleepers, combination sleepers who move through the night, and couples of different weights who need consistent support on both sides. Softer mattresses can feel more immediately plush, but a firmer tension tends to maintain spinal alignment more consistently over time.

Vs premium and luxury mattresses: The Devonshire shares Vispring's core construction with every mattress in the range - hand-nested pocket springs made from their own Vanadium steel, hand-teased natural fillings, and traditional hand tufting. Where higher-tier Vispring mattresses differ is typically in the number and depth of the natural fillings and the total spring count, rather than in any compromise on craftsmanship or the quality of materials used.


30 Year Guarantee

The Vispring Devonshire is backed by Vispring's 30-year manufacturer's guarantee against defects in materials and workmanship. Given the quality of the Platinum Certified wool fillings, the hand-nested spring system and the fully hand-finished construction, this is a mattress built to be slept on for decades - the guarantee reflects that.


Awards & Accreditations

The Vispring Devonshire has received 5 accreditations, including:

  • National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing.
  • Platinum Certified British Wool - Every wool filling is approved by the British Wool Marketing Board for its high quality and traceability, and cleaned without bleach or harsh chemicals.
  • Zero Waste to Landfill Policy - Vispring's commitment to sending nothing to landfill, reducing the brand's carbon footprint and supporting a circular economy.
  • Queen's Award for Enterprise - Vispring has won this accolade, reserved for businesses that have excelled in international trade, innovation or sustainable development.
  • Handcrafted in Britain for over 120 years - A standard of traditional craftsmanship maintained by Vispring's own upholsterers since 1901.

Ready to Upgrade Your Sleep?

The Vispring Devonshire delivers genuine handcrafted luxury: a choice of four tensions, three layers of Platinum Certified natural wool, and a hand-nested spring system built entirely in Britain, all backed by a 30-year guarantee. If you want a mattress that still feels as good in twenty years as it does on night one, this is one to consider.

Not sure which tension is right for you? See our Mattress Buying Guide for expert guidance on mattress types, fillings and comfort levels.

Select your size and tension above and add to basket. Free UK delivery and your 30-year guarantee are included.


WHAT'S INCLUDED?
Mattress Yes
Base No
Headboard No
read more

Product Specification

SUMMARY
Brand
Vispring
Model
Devonshire
Category
Mattress
Guarantee
30 years
No. of Springs
1326
DIMENSIONS
Mattress Depth
29cm / 11.4inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Vispring

Vispring: making luxury, handmade beds for over 100 years

Manufacturing luxury, handmade, high-quality products since 1901, Vispring created the world’s first pocket-sprung divan. Winners of the Queen’s Award for Enterprise (an accolade reserved for businesses that have excelled in the fields of international trade, innovation, or sustainable development), Vispring‘s long-standing history, finest artisanship, and use of quality products make them one of the finest in the world.

At Land of Beds, we are proud to be able to offer our customers high-quality, luxurious products that are affordable and accessible to all consumers. Our relationship with Vispring dates back many years. Our independent customer reviews rate Vispring products 4.9 out of 5, giving us the confidence to give Vispring our seal of approval and our customers' valuable insight when making informed purchasing decisions.

Built to last, Vispring products use traditional techniques and premium materials backed by an impressive 30-year guarantee! Vispring is committed to sustainable manufacturing practises, using eco-friendly materials and processes in producing their products. Vispring makes exceptionally comfortable beds and mattresses.

read more
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Rated Excellent
Review stars
5/5
(3 Reviews)
  • Quality of product 0 / 5
  • Value for money 0 / 5
  • 5 Star 3
  • 4 Star 0
  • 3 Star 0
  • 2 Star 0
  • 1 Star 0
View all ratings
5
4
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  • Review stars

    Very pleased with mattress, would definitely recommend

    read more
    Confirmed Customer
    29/07/2024
  • Review stars

    Good quality, very comfortable, very pleased with mattress, would definitely recommend

    read more
    Diane Brown
    29/07/2024
  • Review stars

    I ordered the soft, very comfortable and it’s definitely soft. Vispring is a cut above the rest

    read more
    Confirmed Customer
    31/03/2023

Customer Questions & Answers

  • Is this mattress suitable for a slatted base?

    Yes, this mattress is suitable for a slatted base as long as your slats are in good condition and no further apart than 7.5cm.

  • What is the depth of this mattress?

    This mattress is 29cm deep.

  • Do I need to turn this mattress?

    This is a turnable mattress, which means you need to turn the mattress over and should rotate from head to toe seasonally to ensure even use.

  • Does this mattress have an odour?

    As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.

  • Is this mattress hypoallergenic

    Yes, this mattress is hypoallergenic and resistant to dust mites and other allergens.

  • Can you take away my old mattress?

    Yes, we can remove your old mattress at the same time as delivering your new one. You can add this service at checkout.

  • How long will this mattress last?

    This mattress is guaranteed for 30 years.

Don't miss these special offers!

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Select Size

Small Single
2ft 6in x 6ft 3in
£2,069
Save £521
RRP £2,590
Small Single Long
2ft 6in x 6ft 6in
£2,169
Save £541
RRP £2,710
Single
3ft x 6ft 3in
£2,069
Save £521
RRP £2,590
Long Single
3ft x 6ft 6in
£2,169
Save £541
RRP £2,710
Small Double
4ft x 6ft 3in
£2,749
Save £686
RRP £3,435
Double
4ft 6in x 6ft 3in
£2,749
Save £686
RRP £3,435
King Size
5ft x 6ft 6in
£3,229
Save £811
RRP £4,040
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
£4,799
Save £1,221
RRP £6,020
European King Size
5ft 3in x 6ft 6in
£3,849
Save £961
RRP £4,810
Super King Size
6ft x 6ft 6in
£4,079
Save £1,016
RRP £5,095
Super King Size Zip & Link
2 x 3ft x 6ft 6in
£4,799
Save £1,221
RRP £6,020
Small Emperor
6ft 6in x 6ft 6in
£4,659
Save £1,161
RRP £5,820
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
£5,299
Save £1,341
RRP £6,640
Emperor
7ft x 7ft
£5,279
Save £1,321
RRP £6,600
Emperor Zip & Link
2 x 3ft 6in x 7ft
£5,699
Save £1,451
RRP £7,150

Size Guide

Name
Imperial (ft)
width x length
Metric (cm)
width x length
Small Single
2ft 6in x 6ft 3in
75 x 190cm
Small Single Long
2ft 6in x 6ft 6in
75 x 200cm
Single
3ft x 6ft 3in
90 x 190cm
Long single
3ft x 6ft 6in
90 x 200cm
Small Double
4ft x 6ft 3in
120 x 190cm
Small Double Long
4ft x 6ft 6in
120 x 200cm
Double
4ft 6in x 6ft 3in
135 x 190cm
Long double
4ft 6in x 6ft 6in
135 x 200cm
European Double
4ft 8in x 6ft 6in
140 x 200cm
King Size
5ft x 6ft 6in
150 x 200cm
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
2 x 75 x 200cm
European King Size
5ft 3in x 6ft 6in
160 x 200cm
Super King Size
6ft x 6ft 6in
180 x 200cm
Super King Size Zip & Link
2 x 3ft x 6ft 6in
2 x 90 x 200cm
Small Emperor
6ft 6in x 6ft 6in
200 x 200cm
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
2 x 100 x 200cm
Emperor
7ft x 7ft
215 x 215cm
Emperor Zip & Link
2 x 3ft 6in x 7ft
2 x 107.5 x 215cm

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Removal & Recycling

Add this handy service to your order for only £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

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  • Free Vispring Mattress Protector - RRP From £269
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