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Vispring Shetland Mattress

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From
£4,299

Delivery

From £137.66 per month

Pay By Finance

V12 Finance

Finance example based on a spend of £4,299
Term
Monthly Payment
Total Payable
12 months
(0% APR)
£358.25
£4,299.00
24 months
(9.9% APR)
£197.37
£4,736.85
36 months
(9.9% APR)
£137.66
£4,955.85

Simply apply during checkout.

  • No deposit required.
  • Payments start after delivery of your product.

To apply for finance you must:

  • Have an order value between £250 and £25000
  • Be at least 18 years of age
  • Have been a UK resident for 3 years or more
  • Be able to make repayments by Direct Debit
  • Be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your partner who is in regular employment

* If you are retired and receive a pension or registered disabled and unable to work, our finance provider may ask for proof of sufficient income. Credit is subject to status. Terms and conditions apply.

Frequently Asked Questions

  • What do I need to apply online?

    • Previous address if you've lived in your current home for less than three years.
    • Bank details (sort code and account number)
    • Email address and contact telephone number - Your daytime (home or work) and/ or your evening phone number – one of which must be a fixed landline.
    • You must be at least 18 years of age, be able to make repayments by Direct Debit, and be in regular employment (min. 16 hours per week), including self-employed or permanent residence with your partner who is in regular work.

For more finance FAQs please click here.

Removal & Recycling
Delivery & Returns FAQs
Special Offer Promotions

Features You'll Love

  • Soft Medium Firm Extra Firm - Available in multiple firmnesses
  • Suits every sleep style - pick your ideal tension
  • Special Offer - Free Official Vispring Mattress Protector - RRP from £269
  • 30 year manufacturer's guarantee included
  • Handcrafted in Great Britain for over 120 years
  • Foam-free - breathable natural wool fillings throughout
  • 1720 Hand Nested Pocket Springs - responsive, independent support
  • Platinum Certified British wool & wool fleece fillings
  • Hand tufted with felt washers - naturally breathable
  • NBF approved & Zero Waste to Landfill policy

Product Description

The Vispring Shetland is a luxury handcrafted pocket spring mattress from Vispring, one of Britain's oldest and most respected bed makers. It is built around 1720 hand nested pocket springs, crafted by Vispring from the finest Vanadium steel and hand-nested in a honeycomb pattern, then filled with 100% Platinum Certified pure Shetland Wool and British Fleece Wool - no foam, no synthetics. Available in a choice of Soft, Medium, Firm or Extra Firm tension, the Shetland is hand tufted with felt washers, finished with 3 rows of genuine hand side stitching and tape edging, and covered in a 100% pure wool cover treated with the natural, biodegradable M-Pure fire retardant. The result is a supportive, temperature-regulating mattress that's handcrafted in Britain and backed by a free 30 year guarantee.


Who Is This Mattress For?

A handcrafted, foam-free pocket spring mattress from Vispring, built with 1720 hand nested pocket springs and Platinum Certified British wool and wool fleece, available in a choice of Soft, Medium, Firm or Extra Firm feel so you can match the mattress to how you sleep.

Vispring offers the Shetland in four tensions, so you can choose the feel that best suits how you sleep. Each tension is detailed below.

Soft Feel - 1/6

Our softest tension, designed for maximum comfort and pressure relief. Ideal for side sleepers, this feel allows shoulders and hips to gently sink into the wool comfort layers for a cushioned, cosy night's sleep.

Best for

  • Side sleepers - the soft feel cushions shoulders and hips to relieve pressure points and keep your spine aligned
  • Lightweight sleepers - the softer tension allows the natural wool fillings to contour properly to your body
  • People with pressure point pain - the hand teased wool fillings help reduce pressure on hips, shoulders and joints
  • Couples - the 1720 independently pocketed springs absorb movement so you won't disturb each other
  • Hot sleepers - British wool and chrome air vents regulate temperature naturally
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Front sleepers - hips may sink too far into a soft feel
  • Heavier sleepers - the Soft tension may not provide enough support; see our Firm or Extra Firm options instead

Medium Feel - 3/6

The goldilocks option - not too firm, not too soft. Medium is the most versatile firmness level, balancing comfort and support in a way that suits most sleeper types.

Best for

  • Side sleepers - cushions pressure points while keeping your spine aligned
  • Back sleepers - the 1720 pocket springs support the natural curve of your spine
  • Front sleepers - firm enough to help prevent hips from sinking too far
  • Combination sleepers - independently pocketed springs respond as you move
  • Couples - each spring works independently to reduce partner disturbance
  • People with back pain - a balance of wool cushioning and spring support
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Sleepers who prefer a very soft, sink-in feel
  • Heavier sleepers who may benefit from our Firm or Extra Firm tension

Firm Feel - 5/6

A supportive, solid feel designed to keep your body well supported throughout the night. Ideal for back and front sleepers, or those who prefer a firmer sleeping surface.

Best for

  • Back sleepers - keeps your spine well supported and aligned
  • Front sleepers - keeps your body flat and supported
  • Heavier sleepers - the denser spring response supports proper spinal alignment
  • People who prefer a firm, supportive feel
  • Orthopaedic support
  • Sleepers up to 114kg (18st) per side

Not ideal for

  • Side sleepers who need more cushioning for shoulders and hips
  • Sleepers who prefer a softer, more cushioned feel

Extra Firm Feel - 6/6

Our firmest option, offering maximum support and minimal sink. Perfect for front sleepers, heavier individuals, or anyone who prefers a very firm, supportive mattress.

Best for

  • Front sleepers - keeps your body level and well supported
  • Heavier sleepers - extra support and durability, with a maximum weight of 158kg (25st) per side
  • People who prefer a very firm mattress
  • Orthopaedic support
  • Sleepers up to 158kg (25st) per side

Not ideal for

  • Side sleepers who need more cushioning
  • Sleepers who prefer a plush, sink-in feel

Worth knowing:

  • The Shetland is a double-sided, seasonal turn mattress - it should be turned head to toe and flipped over roughly every 3-4 months to help the wool fillings settle evenly and extend the life of the mattress.
  • Maximum recommended weight is 158kg (25st) per side on the Extra Firm tension; the Soft, Medium and Firm tensions carry a maximum of 114kg (18st) per side.
  • This mattress is suitable for use on a slatted base (slats no more than 7cm apart) or a divan base.

Inside This Mattress

1720 Hand Nested Pocket Springs
What it is: Vispring's own pocket springs, hand-nested in a honeycomb pattern from the finest Vanadium steel and individually enclosed in natural cotton calico pockets.
How it helps you sleep: Each spring moves independently, sensing the weight, pressure and contours of both you and your partner for targeted, body-responsive support and minimal partner disturbance.

Hand Teased Fillings
What it is: Vispring's traditional craft of gently separating natural fibres by hand rather than machine to enhance their natural qualities.
How it helps you sleep: Creates an opulent, even feel with enhanced resilience and loft, allowing air to move freely through the mattress for a healthier, more breathable night's sleep.

Platinum Certified Shetland Wool & British Fleece Wool Blend
What it is: A blend of 975gsm pure Shetland Wool and 1200gsm British Fleece Wool, both Platinum Certified and approved by the British Wool Marketing Board, cleaned without bleach or chemicals.
How it helps you sleep: Provides natural, hypoallergenic insulation that keeps you cool in summer and warm in winter, with hygroscopic properties that encourage the evaporation of body moisture.

Tape Edging
What it is: A skilled hand-finishing technique used by Vispring's craftsmen to close the mattress panel and border with meticulous care.
How it helps you sleep: Creates a beautifully smooth, strong mattress edge that maintains its shape and provides reliable edge support night after night.

3 Rows of Hand Side Stitching
What it is: Multiple rows of traditional hand stitching along the mattress sides, carried out by senior upholsterers using long needles and natural twine.
How it helps you sleep: Strengthens the mattress border and prevents the springs from distorting, extending the sleeping area right to the edge of the mattress.

Hand Tufted with Felt Washers
What it is: Vispring's hand-tufting technique, using felt washers to secure the mattress fillings by hand from top to bottom.
How it helps you sleep: Keeps fillings perfectly distributed and protected, maintaining consistent comfort and a beautifully smooth sleeping surface for years to come.

M-Pure Treated Finest Quality Cover
What it is: A 100% pure wool cover (Tick 851) treated with M-Pure, a 100% sustainable, biodegradable and environmentally friendly natural fire retardant.
How it helps you sleep: Provides a fresh, hygienic sleeping surface using natural ingredients instead of chemical-based retardants.

Flag-Stitched Handles
What it is: Handles sewn onto all sides of the mattress using a flag-stitch method for durability.
How it helps you sleep: Makes it easy to reposition and turn the mattress for its seasonal rotation, helping maintain even wear and consistent support.

Chrome Air Vents
What it is: Chrome-finished ventilation eyelets set into the sides of the mattress.
How it helps you sleep: Promotes continuous air circulation through the mattress, helping regulate temperature and keep the sleeping surface fresh.


Specification

FEATURE DETAIL
Brand Vispring
Category Mattress
Model Shetland
Firmness Soft (1/6) / Medium (3/6) / Firm (5/6) / Extra Firm (6/6) - choice of four tensions
Mattress Type Pocket sprung with natural wool fillings
Foam Free Yes
Spring System Vispring Hand Nested Pocket Spring
Spring Count 1720
Comfort Layers Hand Teased Shetland Wool, British Fleece Wool
Cover Material 100% Pure Wool (M-Pure Treated)
Mattress Finish Hand Tufted with Felt Washers
Mattress Depth 27cm
Edge Support Yes - Tape Edging with 3 Rows of Hand Side Stitching
Motion Isolation Yes
Temperature Regulation Yes - wool insulation and chrome air vents
Hypoallergenic Yes - natural wool fillings
Care Instructions Seasonal turn - flip and rotate head to toe every 3-4 months
Handles Yes - Flag-stitched
Air Vents Yes - Chrome
Side Stitching 3 rows hand side stitching
Compatible Bed Bases Slatted (slats no more than 7cm apart) and divan bases
Single or Double Sided Double sided - can be flipped
Country of Manufacture Great Britain
Maximum Weight Per Side 158kg (25st) on Extra Firm tension; 114kg (18st) on Soft, Medium and Firm tensions
Guarantee/Warranty 30 years
Ideal For Side, back, front and combination sleepers - tension dependent, couples
Certifications National Bed Federation (NBF) Approved
Queen's Award for Enterprise
Fire resistance M-Pure Natural Treatment, BS7177:2008 compliant
Sustainability Foam-free
Zero Waste to Landfill Policy
British Wool Marketing Board Platinum Certified wool
Packaging Type Flat packed

Dimensions & Weights

SIZE WIDTH x LENGTH x DEPTH WEIGHT
Small Single 75cm (2ft6) x 190cm (6ft3) x 27cm (10.6'') 27kg (60lbs)
Small Single Long 75cm (2ft6) x 200cm (6ft6) x 27cm (10.6'') 28kg (62lbs)
Single 90cm (3ft) x 190cm (6ft3) x 27cm (10.6'') 30kg (66lbs)
Long Single 90cm (3ft) x 200cm (6ft6) x 27cm (10.6'') 31kg (68lbs)
Small Double 120cm (4ft) x 190cm (6ft3) x 27cm (10.6'') 43kg (95lbs)
Double 135cm (4ft6) x 190cm (6ft3) x 27cm (10.6'') 45kg (99lbs)
King Size 150cm (5ft) x 200cm (6ft6) x 27cm (10.6'') 52kg (115lbs)
King Size Zip & Link 2 x 75cm (2ft6) x 200cm (6ft6) x 27cm (10.6'') 2 x 27kg (60lbs)
European King Size 160cm (5ft3) x 200cm (6ft6) x 27cm (10.6'') 57kg (126lbs)
Super King Size 180cm (6ft) x 200cm (6ft6) x 27cm (10.6'') 63kg (139lbs)
Super King Size Zip & Link 2 x 90cm (3ft) x 200cm (6ft6) x 27cm (10.6'') 2 x 31kg (68lbs)
Small Emperor 200cm (6ft6) x 200cm (6ft6) x 27cm (10.6'') 73kg (161lbs)
Small Emperor Zip & Link 2 x 100cm (3ft3) x 200cm (6ft6) x 27cm (10.6'') 2 x 37kg (82lbs)
Emperor 215cm (7ft) x 215cm (7ft) x 27cm (10.6'') 96kg (212lbs)
Emperor Zip & Link 2 x 107.5cm (3ft6) x 215cm (7ft) x 27cm (10.6'') 2 x 48kg (106lbs)

All mattress weights shown are based on a Medium tension; weights may vary slightly by tension. Maximum user weight per sleeping side is based on the Extra Firm tension.


How it Compares

Vs firmer mattresses: Choosing a lower tension of the Shetland gives noticeably more pressure relief at the shoulders and hips than a firmer natural-fillings mattress. If you sleep on your side or share a bed with someone of a similar weight, the Soft or Medium tension is likely the better choice. Firmer natural-fillings mattresses generally suit heavier sleepers or those who want a more rigid, supportive surface.

Vs softer mattresses: Choosing the Firm or Extra Firm tension of the Shetland gives more structural support underneath the wool comfort layers than a softer natural-fillings mattress. Softer mattresses can feel more immediately plush but may not maintain spinal alignment as consistently for back, front or heavier sleepers.

Vs premium and luxury mattresses: This mattress shares the same hand nested pocket spring technology, natural wool fillings and hand-finished construction found in higher-priced ranges. The difference between ranges of this type is typically in the gsm weight of the wool fillings and the number of springs used, rather than any compromise in the quality of craftsmanship.


30 Year Guarantee

The Vispring Shetland is backed by Vispring's 30-year manufacturer's guarantee against defects in materials and workmanship. Given the quality of the hand nested springs and the handcrafted, natural-fillings construction, this is a mattress built to last a lifetime of use - the guarantee reflects that confidence.


Awards & Accreditations

The Vispring Shetland has received the following awards and accreditations, including:

  • National Bed Federation (NBF) Approved - Independently verified to meet strict UK standards for quality, safety and responsible manufacturing.
  • Queen's Award for Enterprise - Vispring has won this royal accolade, reserved for businesses that have excelled in international trade, innovation or sustainable development.
  • Made in Britain - Handcrafted in Great Britain by Vispring for over 120 years.

Ready to Upgrade Your Sleep for Better Rest?

The Vispring Shetland delivers a rare combination: genuine handcrafted luxury, independently responsive support, and breathable natural wool fillings - all made in Britain and backed by a 30-year guarantee. If you want a foam-free mattress that feels as good in ten years as it does on night one, this is one to consider.

Select your size and tension above and add to basket. Free UK delivery and your 30-year guarantee are included.

Not sure which tension is right for you? See our Mattress Buying Guide for expert guidance on mattress types, fillings and comfort levels.


WHAT'S INCLUDED?
Mattress Yes
Base No
Headboard No
read more

Product Specification

SUMMARY
Brand
Vispring
Model
Shetland
Category
Mattress
Guarantee
30 years
No. of Springs
1720
DIMENSIONS
Mattress Depth
27cm / 10.6inch
WHAT'S INCLUDED?
Base
Mattress
Headboard

PLEASE NOTE:
All measurements are approximate and are subject to a tolerance of + or - 2cm.
Image is for illustration purposes only.
Pillows, cushions, throws and bed dressings not included.

About The Brand

Vispring

Vispring: making luxury, handmade beds for over 100 years

Manufacturing luxury, handmade, high-quality products since 1901, Vispring created the world’s first pocket-sprung divan. Winners of the Queen’s Award for Enterprise (an accolade reserved for businesses that have excelled in the fields of international trade, innovation, or sustainable development), Vispring‘s long-standing history, finest artisanship, and use of quality products make them one of the finest in the world.

At Land of Beds, we are proud to be able to offer our customers high-quality, luxurious products that are affordable and accessible to all consumers. Our relationship with Vispring dates back many years. Our independent customer reviews rate Vispring products 4.9 out of 5, giving us the confidence to give Vispring our seal of approval and our customers' valuable insight when making informed purchasing decisions.

Built to last, Vispring products use traditional techniques and premium materials backed by an impressive 30-year guarantee! Vispring is committed to sustainable manufacturing practises, using eco-friendly materials and processes in producing their products. Vispring makes exceptionally comfortable beds and mattresses.

read more

Customer Questions & Answers

  • Is this mattress suitable for a slatted base?

    Yes, this mattress is suitable for a slatted base as long as your slats are in good condition and no further apart than 7.5cm.

  • What is the depth of this mattress?

    This mattress is 27cm deep.

  • Do I need to turn this mattress?

    This is a turnable mattress, which means you need to turn the mattress over and should rotate from head to toe seasonally to ensure even use.

  • Will this mattress make me hot?

    This product has natural properties which helps wick away moisture allowing air to circulate through the mattress. Therefore in most situations this mattress won't cause excessive heat.

  • Does this mattress have an odour?

    As with all mattresses, there may be a slight smell when first opened. We liken this to a new car smell, which is non-harmful and will disappear within a few hours.

  • Can you take away my old mattress?

    Yes, we can remove your old mattress at the same time as delivering your new one. You can add this service at checkout.

  • How long will this mattress last?

    This mattress is guaranteed for 30 years.

Don't miss these special offers!

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Select Size

Small Single
2ft 6in x 6ft 3in
£4,299
Save £1,086
RRP £5,385
Small Single Long
2ft 6in x 6ft 6in
£4,569
Save £1,141
RRP £5,710
Single
3ft x 6ft 3in
£4,299
Save £1,086
RRP £5,385
Long Single
3ft x 6ft 6in
£4,569
Save £1,141
RRP £5,710
Small Double
4ft x 6ft 3in
£5,949
Save £1,491
RRP £7,440
Double
4ft 6in x 6ft 3in
£5,949
Save £1,491
RRP £7,440
King Size
5ft x 6ft 6in
£6,989
Save £1,746
RRP £8,735
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
£9,599
Save £2,421
RRP £12,020
European King Size
5ft 3in x 6ft 6in
£8,239
Save £2,056
RRP £10,295
Super King Size
6ft x 6ft 6in
£8,799
Save £2,226
RRP £11,025
Super King Size Zip & Link
2 x 3ft x 6ft 6in
£9,599
Save £2,421
RRP £12,020
Small Emperor
6ft 6in x 6ft 6in
£9,899
Save £2,491
RRP £12,390
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
£10,839
Save £2,711
RRP £13,550
Emperor
7ft x 7ft
£11,299
Save £2,846
RRP £14,145
Emperor Zip & Link
2 x 3ft 6in x 7ft
£12,299
Save £3,071
RRP £15,370

Size Guide

Name
Imperial (ft)
width x length
Metric (cm)
width x length
Small Single
2ft 6in x 6ft 3in
75 x 190cm
Small Single Long
2ft 6in x 6ft 6in
75 x 200cm
Single
3ft x 6ft 3in
90 x 190cm
Long single
3ft x 6ft 6in
90 x 200cm
Small Double
4ft x 6ft 3in
120 x 190cm
Small Double Long
4ft x 6ft 6in
120 x 200cm
Double
4ft 6in x 6ft 3in
135 x 190cm
Long double
4ft 6in x 6ft 6in
135 x 200cm
European Double
4ft 8in x 6ft 6in
140 x 200cm
King Size
5ft x 6ft 6in
150 x 200cm
King Size Zip & Link
2 x 2ft 6in x 6ft 6in
2 x 75 x 200cm
European King Size
5ft 3in x 6ft 6in
160 x 200cm
Super King Size
6ft x 6ft 6in
180 x 200cm
Super King Size Zip & Link
2 x 3ft x 6ft 6in
2 x 90 x 200cm
Small Emperor
6ft 6in x 6ft 6in
200 x 200cm
Small Emperor Zip & Link
2 x 3ft 3in x 6ft 6in
2 x 100 x 200cm
Emperor
7ft x 7ft
215 x 215cm
Emperor Zip & Link
2 x 3ft 6in x 7ft
2 x 107.5 x 215cm

Custom bed sizes

Made to measure mattresses and divan bases are available – please call 01928 242829.

Removal & Recycling

Add this handy service to your order for only £45

Our experienced delivery team can take away your old bed or mattress when delivering your new one. Please ensure you have dismantled your old bed prior to delivery.

  • We will take away your old product to be recycled

Simply add this service to your order at checkout.

Frequently Asked Questions

  • What products will you remove?

    We will remove mattresses, divan beds and bed frames (subject to all beds being dismantled first). Add this convenient service to your order at checkout.

  • Do I need to dismantle my old bed before collection?

    Yes, your old bed must be fully dismantled.

  • Can I add Removal and Recycle on after placing my order?

    You can either add it to your order on the basket page and pay at checkout, or if you would like to add it after you have checked out, simply contact us on 01928 242829 before your order is due for delivery.

  • Do you recycle the beds and mattresses you collect?

    When we remove your old bed or mattress, we ensure that it is disposed of in an environmentally responsible way. All products are sent to The Furniture Recycling Company, the UK's largest and most trusted furniture recyclers.

For more Removal & Recycling FAQs please click here

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Delivery & Returns FAQs

Delivery

Our skilled drivers deliver throughout the UK and will deliver straight to your home. Free doorstep delivery is available on many products and you can also choose delivery to room of choice for an additional fee.

  • Free doorstep delivery across the UK on all orders over £100.
  • Skilled drivers will deliver straight to your home.
  • Option to choose delivery to a room of your choice (small fee applies).
  • Select a delivery day that suits you, check availability by entering your postcode.

Frequently Asked Questions

  • How much is delivery?

    We offer free delivery to most of the mainland UK for orders over £100; there are applicable charges for deliveries to the highlands or far out UK, which can be found by putting your postcode into the delivery section on the product page. For orders under £100, there is a £10 charge.

  • How long does delivery take?

    Once you select the required product, an approximate delivery time will be quoted on the product page before adding the item to your basket. During checkout, you will either be given the option to select your date, or we will state an estimated time for delivery. Once you have placed your order, we will contact you to book a date within the timeframe quoted.

  • Will I be contacted beforehand to arrange a delivery slot?

    Once you have placed an order, our delivery team will contact you directly to arrange a suitable delivery slot, either via email, call, or text message.

  • Can I choose my delivery day?

    If the product is available for next-day delivery, you can select a date at checkout. For all other products, you will be presented with an estimated timeframe for delivery. After placing your order, our delivery team will contact you via e-mail, text or call to arrange a suitable delivery day/time.

Read all our Delivery FAQs

Returns

We have an easy returns policy: If you change your mind, we're happy to accept returns within 14 days of you receiving your product, as long as they are unused and unassembled. However, for hygiene reasons, we can't take back products that have been slept on, unless there's a fault.

Custom-made products can only be returned if they are faulty.

Please take a look at our Terms & Conditions.

Frequently Asked Questions

  • Can I return a mattress I've slept on?

    Normally, mattresses can only be returned if they're unused within 14 days. But if your mattress has a trial period, please refer to the mattress trial information page for further details.

  • How long do I have to return an item I've purchased online?

    You have 14 days to return an item if bought online, subject to the item not being used or assembled. Please note, if you wish to inspect a mattress, please ensure the protective outer plastic packaging is not removed, as this may affect your right to return due to health and hygiene reasons. Any product that is made to order/customised cannot be returned unless faulty.

  • Do I have to pay for the return?

    To return your product, you can either arrange the return yourself, or we can happily arrange it on your behalf for a charge, which will be deducted from your refund. The collection charge covers the expenses involved in picking up the item from your location and safely bringing it back to our warehouse. For bedding items, the amount is £20, and for large/bulky items, charges start from £95 (depending on the product/postcode).

  • Can I return a part or fully assembled item?

    Unfortunately, once an item is assembled, whether partially or fully, we can't accept returns unless the item is faulty.

Read all our Returns FAQs

Special Offer Promotion

Get the following extras absolutely free for a limited time only!

  • Free Vispring Mattress Protector - RRP From £269
    vispring mattress protector

Offers are applied automatically at checkout when you purchase today.

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